Waterside Medical Practice

Decent service with minor phone wait times

Don't expect miracles elsewhere. Booking appointments has never been an issue for me, and I typically steer clear of Mondays and Fridays, but overall, the experience has been satisfactory. Sure, phone lines can be slow, likely due to a single receptionist handling all incoming calls, which naturally leads to extended wait times. After half an hour of fielding potentially challenging calls, anyone's patience would wear thin, making brief interactions understandable. The reception staff aren't to blame; they're simply doing their job. Trust me, compared to other medical practices in the Swansea Bay Area, this one isn't half bad.

Excellent service and quick medical attention

The front desk staff was incredibly welcoming, and the physician contacted me shortly after collecting my information, scheduling an appointment on the same day. I've consistently had a smooth experience with this practice.

Frustrating and endless healthcare communication nightmare

Endured a 25-minute wait only to be bombarded with countless questions, then informed I'd receive a doctor's callback. Unfortunately, my phone lost signal, resulting in two missed voicemails. When I contacted the surgery, I was told it was too late and to call back in the morning. I did so, but again missed the call due to poor signal at my workplace. Upon calling again, I was met with a hostile receptionist attitude. All I'm seeking is a simple doctor's appointment!!!!!!

Worst medical practice ever terrible customer service

Skeptical about the negative reviews? Believe me, they don't even capture the full extent of the problem. I tried to inquire about my son's medical details and was met with an incredibly dismissive response from the receptionist who bluntly stated, "I can't help you"! I simply wanted a GP to return my call at their convenience, but instead was instructed to phone precisely at 8 am to schedule an appointment. The absurdity is mind-boggling. It's completely understandable why so many patients are seeking alternative medical practices. I'll definitely be joining that exodus as soon as I can make the switch.

Frustrating medical experience with mixed doctor quality

Scheduling an appointment is extremely challenging, and while some physicians like Dr. Moore and Dr. Williams are subpar, others such as Dr. Melin provide excellent care.

Great service at my local medical practice

The personnel here consistently demonstrate great support, and while navigating the system can be somewhat slow, this is typical across all medical practices. Throughout my three-year experience as a patient, I've encountered no significant problems whatsoever.

Terrible customer service ruins medical practice experience

The personnel, both on the telephone and at the reception, displayed an appalling lack of professionalism and courtesy. Their communication skills are so poor that they urgently require comprehensive customer service training. Such disrespectful behavior ultimately undermines the reputation of the entire medical facility and its healthcare providers.

Frustrating medical communication nightmare

Spent the entire day anticipating communication from the medical facility, and when they finally rang, they abruptly terminated the call at 6:30 in the evening.

Compassionate staff despite occasional interpersonal challenges

The employees at this facility are truly dedicated and give their all. While I did encounter some moments of perceived rudeness, it's understandable given the challenging nature of their work dealing with numerous unappreciative individuals. Despite this, I want to emphasize that the staff consistently demonstrates exceptional professionalism and effort.

Terrible service and dishonest doctor destroyed trust

After a grueling three-month wait, my son finally got an appointment, only to be prescribed ineffective over-the-counter antibiotics that did nothing to address his condition. When I finally managed to secure a consultation through persistent complaints, I discovered that Dr. Jones had falsified information in his notes regarding my son's treatment. I'm switching medical practices effective immediately, though I'm deeply concerned that the entire general practitioner system has become completely incompetent.

Friendly doctors but scheduling is a nightmare

Medical professionals have consistently been supportive and kind. Despite this, scheduling a consultation has become extremely challenging.

Incompetent pharmacy fails patient with critical medication

After being released from the hospital, I endured a full day without my antibiotics, missing three doses. In the morning, staff assured me they'd written a prescription and instructed me to return at 5 PM. I followed their directions precisely, only to discover they hadn't actually prepared the prescription. Now I'll be forced to go two days without critical medication in the middle of my treatment. The situation is completely unacceptable. This is my initial interaction with this healthcare provider, and I'm already desperate to find alternative care. The telephone staff's conduct was utterly unprofessional and disrespectful.

Terrible customer service and endless phone wait times

I attempted to contact them precisely at 8am and endured a full hour on hold before throwing in the towel. When I reached out to their general information line, they suggested I try calling back for an appointment around 8am the following day... I'm completely exasperated with this organization.

Frustrating medical service with unhelpful staff

Regrettably, I'm compelled to give another 1-star rating. After persistently attempting to contact this medical practice for two consecutive days, I was ultimately informed that they no longer perform these minor procedures. The front desk staff demonstrated a severe lack of professionalism and courtesy, making this an exceptionally frustrating experience. This is truly a subpar medical facility.

Terrible service from swansea bay health board

Completely useless, mirroring the ineffective support at the Port Talbot resource centre. Swansea Bay Health Board is utterly untrustworthy within our National Health Service. Absolutely unacceptable.

Frustrating wait for urgent medical attention

This morning I called at 08:31 and finally got through at 08:45, which was slightly better than previous wait times. I informed the receptionist that I urgently needed medical attention due to coughing up blood, following a two-week-long untreated cough. Now, at 18:28, I'm still waiting for a doctor's callback, despite the fact that the surgery closed at 18:00. Choosing this medical practice was clearly an error in judgment 👍🏼

Worst customer service ever slow response time

Awful establishment takes forever to pick up the phone, with wait times stretching to a full hour before anyone responds.

Terrible experience with unhelpful company support

Absolutely abysmal customer support experience. From the moment I reached out, it was clear they had no interest in resolving my issue. The representatives were unhelpful, dismissive, and seemed completely disinterested in addressing my concerns. Their lack of professionalism and basic customer care was truly astounding. I've never encountered such a frustrating and ineffective support team in my life.

Terrible experience with uncaring medical staff

Terrible surgical experience. Staff showed no compassion towards patients. Extremely discourteous and unprofessional.

Terrible customer service from a frustrating company

Been on hold for nearly an hour, and their phone support is absolutely ridiculous. At this rate, I'll likely resolve my issue before anyone even picks up the line.