Wellspring Medical Practice
Average! (27 reviews)
Average! (27 reviews)
Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. The reception experience emerges as a key concern, with some patients reporting helpful and courteous staff who resolve matters promptly, whilst others describe unhelpful interactions, lack of courtesy, and administrative errors such as sending appointment notifications to the wrong contact. Appointment booking presents a particular challenge, with some patients unable to secure appointments and being directed to walk-in centres, whilst others report consistent availability when calling early. Waiting times and communication about delays are inconsistent, with some patients experiencing lengthy waits without acknowledgement from reception staff.
Clinical and nursing care generally receives positive feedback, with patients praising professionalism, compassion, and attentiveness from doctors and nursing teams. However, concerns arise regarding follow-up on test results, adequacy of clinical guidance in some cases, and inconsistency in care standards between different clinicians. Telephone access presents a significant barrier, with patients reporting difficulty reaching the practice despite it being open, and frustration with automated phone systems that cycle repeatedly during hold periods.
Administrative systems appear to be deteriorating, affecting appointment scheduling and prescription processing. Some patients note that the practice's callback system does not accommodate standard working hours, creating inefficiency for employed patients. Online consultations receive positive feedback for responsiveness. Overall, whilst many patients commend the practice's team and express confidence in the service, others have chosen to transfer due to cumulative concerns about booking access, reception experience, and administrative reliability.
Appointment
Reception
Cleanliness
Care
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Seen on time
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Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. The reception experience emerges as a key concern, with some patients reporting helpful and courteous staff who resolve matters promptly, whilst others describe unhelpful interactions, lack of courtesy, and administrative errors such as sending appointment notifications to the wrong contact. Appointment booking presents a particular challenge, with some patients unable to secure appointments and being directed to walk-in centres, whilst others report consistent availability when calling early. Waiting times and communication about delays are inconsistent, with some patients experiencing lengthy waits without acknowledgement from reception staff.
Clinical and nursing care generally receives positive feedback, with patients praising professionalism, compassion, and attentiveness from doctors and nursing teams. However, concerns arise regarding follow-up on test results, adequacy of clinical guidance in some cases, and inconsistency in care standards between different clinicians. Telephone access presents a significant barrier, with patients reporting difficulty reaching the practice despite it being open, and frustration with automated phone systems that cycle repeatedly during hold periods.
Administrative systems appear to be deteriorating, affecting appointment scheduling and prescription processing. Some patients note that the practice's callback system does not accommodate standard working hours, creating inefficiency for employed patients. Online consultations receive positive feedback for responsiveness. Overall, whilst many patients commend the practice's team and express confidence in the service, others have chosen to transfer due to cumulative concerns about booking access, reception experience, and administrative reliability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lm C.
5 years ago
Great!
Easy to get morning appointments when you call
I have consistently been able to secure an appointment by calling early in the day. One member of the reception team is exceptionally helpful and professional. Whenever they assist with my enquiries, matters are resolved promptly and they handle requests with genuine courtesy and efficiency. However, there is another receptionist whose approach I find difficult to work with. Their manner comes across as unhelpful, and they seem to treat most requests as inconvenient. I have ended calls on several occasions upon encountering this person, as the interaction feels unnecessarily challenging. The clinical staff are excellent. I have had particularly positive experiences with several of the doctors I have seen. The nursing team are also consistently warm and approachable. The reason this review is not a full five stars is due to concerns about one member of the reception staff, whose demeanour does not seem well suited to a customer-facing role.
Paula W.
5 years ago
Excellent!
Always get an appointment when needed here
Always able to secure an appointment and receive excellent guidance. Much appreciated!!!
Leslie F.
6 years ago
Bad!
Rude reception staff gave me wrong information
The reception staff were unhelpful and lacked courtesy. They provided inaccurate information and then shifted responsibility rather than taking accountability. I have decided to seek care elsewhere. The reception team would benefit from comprehensive retraining or the practice requires significant changes.
Gillian D.
7 years ago
Excellent!
Welcoming reception staff made me feel valued
The staff here are wonderfully approachable and friendly. Since registering with this practice recently, I have been genuinely impressed by the excellent standard of customer service provided. I have felt very welcomed and the reception team are consistently helpful and attentive. The clinical nursing staff are exceptional and demonstrate genuine compassion and support in their interactions. Although I have not yet required a medical consultation, I am confident that the doctors would maintain the same high standard of attentiveness and professionalism that I have experienced from both the reception and nursing teams.
Mike H.
7 years ago
Excellent!
Professional and courteous service every visit
My visits to the surgery have consistently been marked by professionalism and courtesy from the staff.
Maria D.
8 years ago
Bad!
Reception attitude made appointment booking difficult
I have been a patient at this practice for many years and have rarely needed to visit. However, on recent occasions when I have required an appointment, I have experienced lengthy waiting times and felt the reception staff could have been more helpful. I am considering changing to a different practice as I do not feel my needs are being adequately met.
Michael A.
11 years ago
Bad!
Couldn't get appointments when needed
My partner and their family member have been registered at this practice for three years, but they have decided to switch to a different surgery. Whenever they have attempted to book an appointment, they have consistently been unable to secure one and have instead been directed to attend a walk-in centre. This pattern has repeated multiple times throughout their time as patients at the practice.