Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Clinical care and professional skills are consistently praised, with patients highlighting compassionate approaches, clear communication, and skilled procedures particularly during blood draws and consultations. The practice environment is noted as clean and modern, and reception staff courtesy is frequently commended. However, significant challenges emerge around appointment access and booking systems. Patients report lengthy waiting times for appointments, delayed callbacks, and difficulties scheduling through multiple channels. Administrative errors have affected patient records and medication management, with some patients experiencing unresponsiveness from staff when attempting to resolve issues.

Communication failures appear across several service areas, including inconsistent follow-up on prescriptions and unclear guidance on booking procedures. Reception staff behaviour is inconsistent, with some patients describing unhelpful or dismissive interactions, particularly when seeking assistance with access or administrative matters. A small number of patients have reported concerning experiences with diagnostic accuracy and specialist referral delays, though other patients have received prompt and supportive care from specific clinicians.

The practice demonstrates strong clinical capability and genuine care from many staff members, but operational systems around appointment availability, booking processes, and administrative follow-up require attention to ensure all patients receive consistent, responsive service.

Appointment

62.18 %
Average

Reception

65.32 %
Great

Cleanliness

81.27 %
Great

Care

78.91 %
Great

Respect

70.64 %
Great

Seen on time

64.55 %
Average

Filter

A

Anonymouse 19 days ago

Rating

Average!

  • Appointment

    Great
  • Reception

    Poor
  • Cleanliness

    Great
  • Care

    Bad
  • Respect

    Average
  • Seen On Time

    Bad

Pathetic practise

This is not the first time that this has happened and thus I am writing my review. The appointment is never given on the first go, you have to request them literally beg them to give you the appointment and their first answer is go to A&E. We apologise we dont have any appointment. this is their tagline. Even if by any miracle they give you the appointment on time the doctor will never see you at the same time. you have to wait for atleast 20-30 more minutes and then you can go for your consultation which is complete waste of time.

More Info
AC

All C. Google 8 months ago

Rating

Bad!

Nightmare at the front desk

this establishment is an absolute nightmare - for a full week, I've been utterly unable to schedule an appointment through any possible channel. Their online system fails, phone lines are useless, and in-person attempts are equally futile. The receptionist, a middle-aged blonde woman, displays a shockingly hostile attitude, radiating contempt with every interaction. Her unprofessional behavior is appalling, and I sincerely hope management addresses these serious systemic issues before driving away all potential clients.

More Info
SY

Sophie Y. Google 8 months ago

Rating

Excellent!

Warm and welcoming staff make my day

The personnel are delightful, welcoming, and incredibly helpful. The facility itself is equally charming and immaculate, boasting excellent amenities.

More Info
ON

Olusola N. Google 8 months ago

Rating

Excellent!

Friendly tech support saved my day

Thoroughly satisfied with the service provided, impressed by the high level of professionalism and genuine kindness displayed today

More Info
SJ

Suzanne J. Google 8 months ago

Rating

Excellent!

Carol made my smear test bearable

Carol was absolutely fantastic during my appointment. I was feeling extremely anxious about my smear test due to a previous difficult experience on Saturday. However, Carol's compassionate approach completely transformed my visit. She was incredibly skilled at helping me feel relaxed and comfortable, ensuring the procedure was entirely painless and stress-free. I would definitely choose Carol for any future medical procedures without hesitation.

More Info
OA

Ophelia A. Google 8 months ago

Rating

Excellent!

Dhwani helped me despite being late

I encountered dhwani bhatt in wembley and found her to be incredibly compassionate and supportive. Despite my 30-minute delay, she warmly welcomed me with a smile. Her phlebotomy skills are exceptional - her blood draw technique is so gentle that I experienced no discomfort or bruising. I would absolutely recommend her and would only want her to handle my blood work in the future.

More Info
BC

Bella C. Google 8 months ago

Rating

Excellent!

Friendly support that solved my problems

She was incredibly kind and attentive, and I absolutely endorse her services. She grasped all of my concerns perfectly and was extremely supportive throughout our interaction!

More Info
AB

Aura B. Google 8 months ago

Rating

Excellent!

Kind doctor who really listens

Dr. Ishani Patel exemplifies professionalism, expertise, and compassion. Her approach is truly commendable, and I am deeply grateful for her exceptional care and understanding.

More Info
PP

Pallavi P. Google 8 months ago

Rating

Excellent!

Aquilla saved the day with kindness

Thank you Aquilla for going above and beyond to resolve my problems. I'm truly grateful for your incredible patience, understanding, and compassionate approach. I deeply appreciate you listening to my concerns and providing such helpful assistance - you're amazing!

More Info
PC

Preksha C. Google 8 months ago

Rating

Excellent!

Dhruval's quick and painless b12 shot

I went in for a B12 shot and was attended to by Dhruval Patel. From start to finish, Dhruval demonstrated exceptional professionalism, maintaining a serene and comforting demeanor. He meticulously walked me through each step, ensuring my comfort and delivering the injection with remarkable precision and gentleness. The entire procedure was swift and completely painless, and I felt thoroughly cared for throughout. It's evident that Dhruval is genuinely committed to delivering top-tier patient care. His warm, considerate manner and respectful attitude truly enhanced my experience, and I deeply appreciate the compassionate support he provided. My sincere thanks once more, Dhruval Patel.

More Info
JD

Jayraj D. Google 8 months ago

Rating

Excellent!

Dr. Rahul's compassionate patient care

Wembley Park Medical Centre is absolutely remarkable! Dr. Rahul Bhargav stands out as a phenomenal physician - empathetic, highly skilled, and completely committed to patient well-being. His medical approach and professional competence are truly exceptional. The administrative staff, especially Tejal, are incredibly warm, professional, and helpful. They streamline the appointment process and create a comfortable environment for patients. I'm genuinely impressed by the outstanding professionalism and genuine compassion demonstrated by the entire medical team. Wembley Park Medical Centre is an invaluable healthcare resource for our local community, and I enthusiastically recommend it to anyone looking for superior medical treatment. A standard five-star rating feels insufficient – Dr. Rahul and Tejal genuinely deserve special recognition for their extraordinary service.

More Info
MM

Matt M. Google 8 months ago

Rating

Excellent!

Friendly doctor with clean office

Outstanding medical center and primary care physician. Dr. Patel provided exceptional care.

More Info
AP

Atul P. Google 8 months ago

Rating

Excellent!

Friendly staff made my afternoon smooth

Carol is an exceptional film that beautifully captures the nuanced, tender romance between two women in 1950s America. Cate Blanchett and Rooney Mara deliver stunning, deeply moving performances that bring incredible emotional depth to their characters. The cinematography is breathtaking, with every frame carefully composed like a delicate painting, perfectly capturing the period's aesthetic and the characters' inner landscapes. Todd Haynes directs with remarkable sensitivity, allowing the love story to unfold with subtle, restrained power. The costume design and production details are exquisite, transporting viewers precisely into the era. While the pacing might feel slow to some, the film's deliberate rhythm allows for profound emotional resonance. This is a love story told with extraordinary grace, exploring desire, societal constraints, and personal authenticity in a way that feels both intimate and universal. A truly remarkable cinematic achievement that lingers in the heart long after viewing.

More Info
PG

Patrick G. Google 8 months ago

Rating

Excellent!

Farida's smile made my blood test painless

outstanding customer care. a heartfelt shout-out to Farida for her exceptional assistance, warm demeanor, and friendly smile, along with Dhwani during my blood draw.... the procedure was completely painless. Patrick

More Info
NS

Nikita S. Google 8 months ago

Rating

Excellent!

Kind doctor made my test easy

During our trip to NHS for my blood test, Dr. Rahul truly impressed us with his exceptional demeanor. His gentle approach and warm personality immediately put us at ease. The doctor's professional expertise was matched by his remarkable compassion, which made our entire experience remarkably positive. Dr. Rahul's considerate guidance and supportive attitude were outstanding, and we are genuinely grateful for his wonderful care. We cannot thank him enough for making what could have been a stressful medical visit into a comfortable and reassuring encounter.

More Info
HH

Habib H. Google 8 months ago

Rating

Excellent!

Blanka's kindness saved my day

I stopped by the practice today, and Blanka from the Reception team was incredibly supportive during my challenging situation with my child. I am completely impressed and deeply thankful for her exceptional assistance. Her help means everything to me. Her kindness, warmth, and compassionate approach were truly remarkable. It would be wonderful to have more staff members like her. I want to express my sincere gratitude for all the support and empathy shown. Father Habib Rahimzai. Extremely grateful and delighted.

More Info
SA

Saba A. Google 8 months ago

Rating

Excellent!

Friendly phlebotomist made my blood draw easy

Rahul demonstrated exceptional skill in drawing blood, maintaining a composed and gentle demeanor throughout the procedure. His professionalism and care were much appreciated.

More Info
PP

Pauline P. Google 8 months ago

Rating

Excellent!

Quick and painless morning checkup

Dr. Rahul demonstrated exceptional professionalism and courtesy during my medical examination, handling the blood draw and comprehensive health screening with remarkable skill and friendliness.

More Info
AS

Ali S. Google 8 months ago

Rating

Excellent!

Quick relief after years of struggling

Priyal Gudka managed my medical situation earlier this year. She recommended an incredibly effective treatment that quickly addressed a long-standing health issue I'd been struggling with. The medication worked remarkably well, and I experienced significant improvement in a short time. I'm deeply appreciative of Priyal's compassionate approach and expert care.

More Info
MA

Mohamad A. Google 9 months ago

Rating

Excellent!

Priyal saved me with her advice

Dr. Priyal, the pharmaceutical expert, has been incredibly supportive during our phone consultations and has provided substantial assistance. Additionally, the general practitioner and overall medical service are excellent.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
GP Response Rate
0%

Practices that reply receive 3× more positive follow-up feedback

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Clinical care and professional skills are consistently praised, with patients highlighting compassionate approaches, clear communication, and skilled procedures particularly during blood draws and consultations. The practice environment is noted as clean and modern, and reception staff courtesy is frequently commended. However, significant challenges emerge around appointment access and booking systems. Patients report lengthy waiting times for appointments, delayed callbacks, and difficulties scheduling through multiple channels. Administrative errors have affected patient records and medication management, with some patients experiencing unresponsiveness from staff when attempting to resolve issues.

Communication failures appear across several service areas, including inconsistent follow-up on prescriptions and unclear guidance on booking procedures. Reception staff behaviour is inconsistent, with some patients describing unhelpful or dismissive interactions, particularly when seeking assistance with access or administrative matters. A small number of patients have reported concerning experiences with diagnostic accuracy and specialist referral delays, though other patients have received prompt and supportive care from specific clinicians.

The practice demonstrates strong clinical capability and genuine care from many staff members, but operational systems around appointment availability, booking processes, and administrative follow-up require attention to ensure all patients receive consistent, responsive service.

Appointment

62.18 %
Average

Reception

65.32 %
Great

Cleanliness

81.27 %
Great

Care

78.91 %
Great

Respect

70.64 %
Great

Seen on time

64.55 %
Average
Filter

Order By

Rating