Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Clinical care and professional skills are consistently praised, with patients highlighting compassionate approaches, clear communication, and skilled procedures particularly during blood draws and consultations. The practice environment is noted as clean and modern, and reception staff courtesy is frequently commended. However, significant challenges emerge around appointment access and booking systems. Patients report lengthy waiting times for appointments, delayed callbacks, and difficulties scheduling through multiple channels. Administrative errors have affected patient records and medication management, with some patients experiencing unresponsiveness from staff when attempting to resolve issues.

Communication failures appear across several service areas, including inconsistent follow-up on prescriptions and unclear guidance on booking procedures. Reception staff behaviour is inconsistent, with some patients describing unhelpful or dismissive interactions, particularly when seeking assistance with access or administrative matters. A small number of patients have reported concerning experiences with diagnostic accuracy and specialist referral delays, though other patients have received prompt and supportive care from specific clinicians.

The practice demonstrates strong clinical capability and genuine care from many staff members, but operational systems around appointment availability, booking processes, and administrative follow-up require attention to ensure all patients receive consistent, responsive service.

Appointment

62.18 %
Average

Reception

65.32 %
Great

Cleanliness

81.27 %
Great

Care

78.91 %
Great

Respect

70.64 %
Great

Seen on time

64.55 %
Average

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SK

Safdar K. Google 9 months ago

Rating

Excellent!

Caring doctor who listened carefully

Doctor Solanki demonstrated exceptional professionalism, provided valuable assistance, and showed genuine attentiveness during our interaction. I appreciate their care and support.

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ZY

Z Y. Google 9 months ago

Rating

Bad!

Wrong cream led to wrong treatment

Extremely disappointing encounter. The initial medical assessment was inaccurate, resulting in an inappropriate medication prescription that prolonged my healing process and created significant emotional strain. A subsequent specialist consultation ultimately revealed the actual medical condition. This healthcare facility urgently requires substantial enhancement of its diagnostic protocols and precision.

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PS

Prachi S. Google 9 months ago

Rating

Excellent!

Friendly phlebotomist made my blood draw easy

Dhwani was exceptional - I had a blood draw, and her technique was so gentle that I barely felt anything. Moreover, her upbeat demeanor made the entire experience pleasant and comfortable.

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KG

Kirti G. Google 9 months ago

Rating

Excellent!

Tejal made my medical call so easy

Wonderful interpersonal skills. Tejal demonstrated remarkable empathy and provided exceptional support during our phone conversation. She truly stands out as a valuable team member at the medical practice!

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SW

Sunja W. Google 9 months ago

Rating

Excellent!

Quick and painless blood draw

Great ambiance and quite attentive staff. I visited for some lab tests, and Dhruval handled the procedure quickly and with expert precision.

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KT

Katy T. Google 9 months ago

Rating

Bad!

Missed appointment and run-around at 08:00

This medical practice is an utter embarrassment. My partner phoned early this morning regarding an eye injury and was promised a 09:30 consultation. He sacrificed a workday and traveled in, only to be informed no appointment was ever scheduled. The staff then bizarrely insisted they couldn't locate the call in their system, despite previously claiming all interactions are documented for training purposes. Their pathetic "resolution" was to suggest a 14:30 appointment five hours later, forcing my partner to pay for additional travel back and forth. Naturally, they refuse to compensate for the unnecessary expenses and wasted time. How can such treatment be considered remotely acceptable? This isn't merely a simple error, but a profound demonstration of complete indifference. Unfortunately, these issues are not isolated incidents for us. The consistent failures, total lack of professional responsibility, and blatant disregard for patient welfare are appalling and potentially pose serious health risks. I emphatically recommend anyone seeking dependable and safe medical treatment to steer clear of this facility.

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BP

Bindya P. Google 9 months ago

Rating

Excellent!

Bhavisha chauhan's caring touch at surgery

Bhavisha Chauhan consistently provides exceptional care that goes above and beyond expectations. Her compassionate approach, combined with her detailed explanations and genuine concern, makes every interaction a comfort. She treats patients with such warmth and personal attention that it feels like being cared for by a family member. Her professionalism and dedication are truly remarkable, embodying the very best qualities of a healthcare professional. We couldn't ask for a more supportive and attentive medical staff member.

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BP

Bindy P. Google 9 months ago

Rating

Excellent!

Olivia's kindness saved my tough day

Following a challenging period marked by various health concerns, my brief interaction with Olivia felt like a ray of hope. Her compassionate actions deeply touched my heart and provided immense comfort. I am profoundly grateful for her support during this difficult time. Words cannot adequately express my appreciation for what she did today! Bindya

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SM

Simon M. Google 9 months ago

Rating

Excellent!

Quick saturday blood test with dr rahul

I had another outstanding visit for my blood draw today. Dr. Rahul was, as always, incredibly skilled and professional - the procedure was completely painless and I was in and out of the clinic in just 10 minutes. The fact that this was available on a Saturday is a huge bonus and really sets this practice apart. They have truly distinguished themselves as top-tier healthcare providers in every way. Special thanks to Dr. Rahul for his exceptional expertise. I cannot recommend this surgery highly enough.

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HH

Hitesh H. Google 9 months ago

Rating

Excellent!

Friendly staff at humphry repton lane surgery

The medical professionals at this practice - Dr Vala, Dr Dunbar, and Dr Zaini - are exceptionally skilled and personable. I've consistently been impressed by the high caliber of both the physicians and administrative staff. Since moving to their new location on Humphry Repton Lane, I've found everyone to be incredibly supportive and accommodating. For my blood tests, I always see Priyanka, who is not only competent but also wonderfully approachable. Additionally, the receptionist Tejal demonstrates remarkable courtesy and is always eager to assist. Aug 2025: Dionne provided excellent service and swiftly resolved my scheduling concern.

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EL

Edgar L. Google 9 months ago

Rating

Excellent!

Quick and smooth morning flight

Pleasant interaction

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RB

Rahul B. Google 9 months ago

Rating

Excellent!

Dhruval made my medical visit smooth

Dr. Dhruval assisted me with my medical process in a compassionate and considerate manner.

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MK

Manish K. Google 9 months ago

Rating

Excellent!

Compassionate doctor at wembley park center

During my visit to Wembley Park medical Center, I encountered Dr. Liyanage at the reception. She was incredibly attentive, taking the time to thoroughly comprehend my medical issue and offer a well-defined treatment strategy. Praise is due for her compassionate and patient-centered approach to healthcare.

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OM

Olena M. Google 9 months ago

Rating

Excellent!

Friendly and quick support today

I appreciate your assistance and support.

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YY

Yasameen Y. Google 9 months ago

Rating

Excellent!

Smooth morning flight from atlanta

Outstanding

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AW

Ahmad W. Google 9 months ago

Rating

Excellent!

Caring team at wembley park clinic

I want to express my deep appreciation for the exceptional support and attention I was given. The entire experience was incredibly smooth, and I am truly thankful for the remarkable patience and professional approach demonstrated. I am sincerely grateful for the outstanding service provided by both the doctor at the Wembley Park clinic and the front desk staff. Your commitment and dedication were remarkable—you exceeded all my expectations, and I cannot thank you enough!

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JS

John S. Google 9 months ago

Rating

Excellent!

Bhavisha made me feel so calm

Absolutely outstanding in every aspect. As a first-time patient, I was thoroughly amazed. Beyond all other qualities, Bhavisha deserves perfect marks for her remarkable skill in creating a comfortable environment, providing crystal-clear information, and demonstrating profound professional knowledge.

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KK

Kiran K. Google 9 months ago

Rating

Excellent!

Friendly staff and spacious waiting room

An absolutely top-tier medical practice without a doubt. The personnel are exceptional, consistently going out of their way to help patients, and the facility itself is contemporary and roomy. Congratulations on preserving such impressive quality of care!

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DA

Despoina A. Google 9 months ago

Rating

Excellent!

Quick same-day help for my daughter

I am absolutely thrilled with the exceptional service my daughter and I received. I reached out yesterday, and they promptly scheduled an appointment for my daughter on the same day. Dr. A Patel was incredibly helpful and immediately addressed my daughter's concern with a comprehensive solution. Moreover, Dr. A Patel's extensive knowledge and compassionate demeanor were remarkable, as he also assisted me with my own medical issue. I am immensely grateful and cannot thank him enough!

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SP

Sneha P. Google 9 months ago

Rating

Excellent!

Doctor who truly cares about patients

Dr. Rahul Vala demonstrated exceptional compassion and was incredibly supportive throughout our interaction.

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Patient Experience Summary

Patient feedback reveals a mixed experience across the practice. Clinical care and professional skills are consistently praised, with patients highlighting compassionate approaches, clear communication, and skilled procedures particularly during blood draws and consultations. The practice environment is noted as clean and modern, and reception staff courtesy is frequently commended. However, significant challenges emerge around appointment access and booking systems. Patients report lengthy waiting times for appointments, delayed callbacks, and difficulties scheduling through multiple channels. Administrative errors have affected patient records and medication management, with some patients experiencing unresponsiveness from staff when attempting to resolve issues.

Communication failures appear across several service areas, including inconsistent follow-up on prescriptions and unclear guidance on booking procedures. Reception staff behaviour is inconsistent, with some patients describing unhelpful or dismissive interactions, particularly when seeking assistance with access or administrative matters. A small number of patients have reported concerning experiences with diagnostic accuracy and specialist referral delays, though other patients have received prompt and supportive care from specific clinicians.

The practice demonstrates strong clinical capability and genuine care from many staff members, but operational systems around appointment availability, booking processes, and administrative follow-up require attention to ensure all patients receive consistent, responsive service.

Appointment

62.18 %
Average

Reception

65.32 %
Great

Cleanliness

81.27 %
Great

Care

78.91 %
Great

Respect

70.64 %
Great

Seen on time

64.55 %
Average
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