Wentworth Medical Practice

terrable terrable service

dont know how you can operate three surgerys with only 5 doctors

Quick help when I needed it most

I received prompt assistance during my visit and was very satisfied with the care I received.

Phone system makes reaching someone unnecessarily difficult

The telephone system presents significant challenges when attempting to reach the practice. The automated call routing process is particularly problematic - after navigating through initial prompts and reaching the front of the queue, callers are presented with additional options to speak with an AI Assistant or a human representative. Selecting the human option results in being placed in another queue without visibility of your position, which creates frustration and uncertainty about wait times. The overall experience of trying to contact the practice by phone feels unnecessarily complicated. An online appointment booking system would provide a more accessible alternative for patients seeking to arrange consultations.

Online booking system makes appointments needlessly difficult

The staff members are pleasant when you manage to interact with them directly. The digital appointment booking system is quite frustrating, incorporating numerous irrelevant questions that appear designed to discourage completion through tedium. Many health concerns that patients may want to discuss are absent from the preset options, necessitating a manual text entry that is time-consuming to complete. You'll typically receive an appointment at one of several different sites, which may be inconveniently located, or alternatively a link to arrange your own appointment. It's unusual to encounter a GP practice that mandates in-person consultations as the default option for straightforward referral requests, yet no alternative is provided. If you attempt to contact the practice by telephone, the experience is similarly challenging. You progress through the queue system only to discover you were waiting in an initial queue for access to a substantially longer secondary queue. The automated system encourages you to use the online platform, which lacks adequate functionality, or attempts to remove you from the queue by transferring you to an automated receptionist service. There's also a callback option that can be selected but frequently fails to function as intended. While the practice may be preferable to some neighbouring surgeries, I find it difficult to recommend, as accessing care through standard channels proves unreasonably difficult and often unsuccessful.

Easy to book and felt properly listened to

Straightforward to arrange appointments. Front desk team are welcoming and supportive. Clinical staff are approachable and gave full attention to concerns without appearing pressured.

Professional reception staff made booking easy

The staff demonstrated a high level of professionalism throughout my visit.

GP failed to follow up on serious illness

This practice fell significantly short of expectations. My son underwent treatment for a serious condition over an extended period, and despite being registered here as his local surgery, there was no proactive contact or follow-up from the practice. His condition was only identified when we attended an emergency department, even though he had been seen at this surgery just the day prior.

Felt listened to and well treated

I would like to express my appreciation for the excellent and highly professional care I received at the medical practice. The healthcare professional I saw demonstrated outstanding competence and dedication, and they are a real asset to the practice.

Reception staff handled my query efficiently

Excellent client services. The reception team were efficient, empathetic and knowledgeable. They demonstrated great problem solving skills and proved to be a valuable asset to both the practice and the NHS. I would like to add that this service was provided by two members of the reception staff.

Friendly reception and reassuring consultation experience

I have had two positive experiences at this medical practice. The receptionist demonstrated a proactive and friendly approach during my visit. The clinician I consulted with was knowledgeable, friendly, and reassuring, with excellent interpersonal skills that made the appointment feel well-managed and professional.

Felt genuinely listened to and valued here

I attended an appointment at the local surgery and was seen by a clinician who demonstrated excellent professionalism and a reassuring manner. The practitioner spoke to me in a calm and thoughtful way that helped me feel at ease throughout the consultation. I felt genuinely valued and respected during my visit. I would appreciate seeing more staff members with this level of care and compassion at the practice. I also had a positive interaction with a member of the reception team during my visit. This staff member was exceptionally polite, friendly, and went above and beyond to assist me. Their helpfulness and pleasant demeanor made a real difference to my experience that day. I am grateful for the support provided by both the clinical and administrative staff.

Helpful reception staff made all the difference

The team here is absolutely fantastic, particularly those working at reception. They provided exceptional assistance during my recent visit, going the extra mile to help me out. They handled everything without any fuss and maintained a cheerful, friendly demeanor throughout. I'm very grateful for their support!

Helpful staff who took time to listen

An exceptionally helpful service that I found very satisfactory. The team made a genuine effort to talk through options for upcoming visits, which I valued greatly. As a long-standing patient at this practice for more than two decades, I can honestly say my experiences have consistently been positive. The reception staff member was particularly outstanding and exceeded my expectations with their level of care and attention.

Friendly staff who took time to listen

The appointment started promptly at the scheduled time. The reception team demonstrated excellent friendliness and courtesy. The clinician took care to thoroughly explain all aspects of the consultation. Would strongly recommend this practice.

Non-clinical staff blocked access to proper assessment

I have made three separate requests for medical guidance from this practice and specifically asked to speak with a clinician. On each occasion, a member of the administrative team responded by indicating that clinical intervention was not required. I am troubled by this approach. I would appreciate clarification on how such determinations can be reached without a thorough clinical evaluation. No one has contacted me directly to discuss or assess what I have been experiencing. I have been experiencing discomfort for more than a week, and I do not believe my concerns have been handled with appropriate seriousness or given proper consideration. Patients deserve the opportunity to be seen by a qualified healthcare professional when experiencing health difficulties, and any decisions regarding care should be informed by comprehensive medical assessment. I would welcome the practice to reconsider its procedures for managing patient inquiries and to confirm that health-related concerns are reviewed by suitably qualified clinical professionals.

Felt genuinely listened to about my concerns

The service provided was excellent. I cannot adequately express how impressed I was with the healthcare professional I saw. They listened carefully to the concerns I raised about my family member's health. They made a genuine effort to ensure we received the best possible support and care tailored to our needs. It was a wonderful experience, and I would be very happy to return for future appointments. The entire visit felt welcoming and reassuring.

Long wait despite being first in queue

I waited for approximately an hour despite being first in the queue, and my calls went unanswered.

Felt genuinely listened to during appointment

I had an excellent experience at the practice. From the moment I arrived, I felt welcomed and at ease. The clinician I saw was incredibly kind, attentive and genuinely listened to everything I had to say without making me feel rushed. They explained everything clearly and thoroughly, making sure I understood my options and felt confident about the next steps. Their professionalism is outstanding, but what really sets them apart is their warmth and compassion — you can tell they truly care about their patients. It's not always easy to find a doctor who combines expertise with such a personal touch, but this clinician does exactly that. I left the appointment feeling reassured, supported and very grateful. I wouldn't hesitate to recommend this practice to anyone looking for a caring and knowledgeable GP.

Booking appointment took over an hour on phone

Goodness, over an hour and twenty minutes simply to arrange an appointment… is that really necessary? I was at the front of the queue from the beginning! I'm still waiting on the line — this feels quite unreasonable. I'm heading to the practice now to check whether the reception staff are managing their responsibilities properly. I'll maintain the call and observe what unfolds — I'm genuinely interested to see how this develops — because things are becoming rather intriguing at this point!

Reception staff made me feel genuinely supported

I was extremely satisfied with the level of care, attentiveness and professionalism demonstrated by every member of staff I encountered during my visits, spanning clinical and administrative roles alike. I would like to express my gratitude to all those who took the time to assist me, provide support and direct me towards appropriate solutions for my health concerns. Thank you very much to the entire team and the experience was truly excellent with a consistently positive approach throughout.