Wentworth Medical Practice

Receptionist made the registration process straightforward

I had a really positive experience at the medical practice while trying to register as a temporary patient. From the moment I made contact, the reception staff member was incredibly helpful, polite, and efficient, making what could have been a stressful process feel smooth and straightforward. The practice manager was equally fantastic—professional, approachable, and clearly committed to ensuring patients receive the best possible care and service. It's reassuring to see such a well-run practice where staff genuinely care about patients. Thank you to the whole team for your excellent support!

Felt genuinely listened to and cared for

I became a patient at this practice approximately three months ago and have had a very positive experience. The clinical staff members are compassionate, considerate and maintain high professional standards. They organised my blood work promptly and consistently make an effort to listen carefully and communicate information in an understandable way. I genuinely feel that the practice demonstrates genuine concern for patient wellbeing. I would rate them very highly and would recommend this surgery to others.

Friendly reception staff made booking easy

Excellent medical facility!

Reception staff made me feel welcome

I appreciate the helpful support and attentive care I received during my visit. The reception staff provided a pleasant and welcoming experience.

Regular health monitoring made a real difference

Extremely pleasant and well-organised. I value the consistent oversight of my ongoing health matters.

Staff went out of their way to help

I would like to offer my sincere appreciation for this practice and its healthcare professionals and team members. I have been a patient for many years and have witnessed the practice develop and improve considerably. It now operates with excellent efficiency, and I can genuinely say the service has consistently been outstanding. The team has been there to support me and my family whenever assistance has been required and whenever it has been possible to provide it. The staff members demonstrate a genuine willingness to go the extra mile, and all team members show remarkable compassion in their approach. The clinicians demonstrate authentic care and commitment to their patients. I feel very fortunate to have access to this practice as my primary healthcare provider. Thank you to the entire team.

Helpful GP who listens to concerns

The GP at this practice is fantastic. They are caring, thoughtful and have excellent skills when working with children. They were great with my child. I'm very grateful for the care provided. The surgery itself always provides appointments when needed within an appropriate timeframe. I'm very happy with the practice and highly recommend it.

Reception staff made me feel genuinely welcome

The reception team creates a genuinely welcoming atmosphere that stands out compared to other practices I've attended. The staff greet patients with warmth and genuine helpfulness, which is really reassuring. The clinical staff are equally understanding and approachable. I've never felt rushed or limited in what I can discuss during appointments, unlike experiences I've heard about at other surgeries. I feel fortunate to be registered with this practice.

Urgent appointments hard to get through

This medical practice demonstrates consistency, though unfortunately in a negative direction. The initial contact team appears to struggle with distinguishing between urgent and routine appointment requests. Despite submitting supporting materials and online documentation, this did not seem to facilitate appropriate prioritization. The overall experience has left me with significant concerns about the quality of care provided.

Kind and patient doctor who really listened

The healthcare professional I saw was among the kindest and most patient practitioners I have encountered in quite some time. I am very grateful for their approach.

Reception staff were patient and helpful

Based on my several interactions with the reception team at the surgery as a patient, I have found the staff member to be professional, patient and very helpful. Top marks indeed!

Quick appointment despite the wait

Prompt and streamlined out-of-hours service

Kind and attentive during my appointment

The healthcare professional demonstrated considerable kindness and compassion during my visit.

Welcoming practice that prioritises patient education

I have recently joined the practice and have been very pleased with the entire staff and the supportive environment they foster, with a strong focus on patient education.

Practice didn't follow up on test results

I contacted my GP practice last year due to persistent fatigue. My test results showed a ferritin level of 17, which while technically within the stated range of 13-150, is towards the lower end of that spectrum. I was not contacted with these results, and when I followed up by calling the practice, the clinician I spoke with indicated the reading appeared normal and did not recommend any intervention or treatment options. Over the past year, I have experienced significant difficulty with daily activities due to what I believe are depleted iron stores. I feel the results could have been handled with greater attention to detail. I am uncertain whether the clinician involved continues to work at the practice, as I do not recall their name. I would have appreciated more thorough follow-up regarding the test that was arranged and the subsequent findings.

Reception staff made me feel genuinely welcome

Since becoming a patient at this practice, I have enjoyed a wonderful and compassionate experience across all areas of care. The clinical staff demonstrated excellent interpersonal skills and took genuine time to hear my concerns. The healthcare professional was meticulous in conducting assessments and provided valuable support in my recovery. Both appointments allowed sufficient time for thorough discussion, which reflects a commitment to comprehensive patient care. I appreciate the dedication shown by the entire team.

Couldn't book appointment after long phone wait

I attempted to schedule an appointment and was provided with a booking link, though no available time slots were shown. When I called to discuss this further, I experienced a lengthy wait of approximately 20 minutes despite being first in the queue. As a newly registered patient, I found this initial experience quite frustrating. I won't be continuing with this practice.

Reception staff overstepped boundaries during phone call

I am concerned about a recent telephone conversation in which a member of the reception team at the practice offered guidance that appeared to go beyond what would typically be expected from administrative staff when speaking to an older patient. Specifically, the receptionist suggested arranging an appointment for physiotherapy without any indication that the patient had received a prior clinical evaluation or formal referral from a qualified clinician, and asked whether the patient would like them to request that a doctor consider adjusting her medication dosage. Reception staff who are not clinically trained are not positioned to suggest or arrange referrals for treatments such as physiotherapy, which should only follow proper clinical assessment to determine whether it is necessary, appropriate, and safe for the individual patient. Similarly, discussing, recommending, or facilitating medication adjustments—even in an indirect manner—falls outside their remit, given the potential risks involved. These considerations are particularly important when dealing with older patients, who may face greater vulnerability to side effects, interactions between medicines, complications from taking multiple medications, falls, or other health concerns linked to age-related changes in how the body processes medicines and overall physical resilience. Clinical decisions about treatment referrals or medication changes should only be made by appropriately qualified healthcare professionals following proper assessment. Offering such options through a telephone conversation without clinical oversight could potentially direct patients towards unsuitable care or unsafe medication modifications. This situation raises questions about patient safety and highlights the importance of establishing clear guidelines and appropriate training for reception staff to ensure that non-clinical team members do not provide or suggest clinical advice.

Calls answered quickly and staff are helpful

I'm not entirely sure what to make of the various reviews out there, but I've consistently received excellent support from this practice. My telephone calls tend to be answered promptly, usually within around 10 minutes, and every member of staff I've interacted with has been genuinely pleasant and professional. I'd particularly like to highlight one team member who has consistently gone above and beyond to assist me with my needs.

Helpful GPs who took their time with me

The medical professionals at this practice are extremely supportive and allocate sufficient time to address all patient concerns thoroughly. I would strongly encourage others to consider using their services.