Wentworth Medical Practice

Thorough check-up with genuine concern shown

The healthcare professional demonstrated thoroughness during my appointment and arranged a follow-up visit to recheck my vital signs after noticing a minor elevation. I was impressed by the attentiveness shown and the quality of care provided. This was an excellent experience. I am very grateful.

Felt genuinely listened to during appointment

I was very pleased with my recent appointment at this medical centre. The clinician was genuinely warm and attentive, taking time to hear my concerns thoroughly and, after determining the most suitable approach for my situation, ensured I comprehended the plan and felt at ease with the way forward. The front desk staff were equally courteous and supportive. On the whole, it's an excellent practice where the team clearly prioritises patient wellbeing.

Reception staff made booking appointments straightforward

Since transferring to this practice after my previous surgery closed, I have been very impressed with the service. I consistently manage to secure appointments when required and administrative requests are handled promptly. The reception team are friendly and welcoming. The clinical staff demonstrate excellent interpersonal skills and show genuine care for patients and their families, including thoughtful follow-ups on wellbeing. I am very satisfied with the care and support that my family and I receive.

Felt truly listened to and understood

The healthcare professional I saw provided exceptional care that was truly outstanding. I felt I was treated with remarkable compassion and expertise.

Caring approach and thorough consultation experience

Excellent care that was attentive, comprehensive and conducted with professionalism. Extremely satisfied with the overall experience.

Thorough assessment with tests done same day

I had an excellent appointment at the medical practice today. The clinician conducted a thorough review of my medical history, arranged necessary tests on site promptly, discussed the proposed next steps with me, and booked a follow-up appointment. I was very pleased with the quality of care and attention I received during the visit.

Finally found a surgery that listens

I recently transferred my mother's care to this practice, hoping to find improved service. We have been very pleased with the standard of care and attention she has received during her time here so far. It is refreshing to find a surgery that genuinely takes time to listen and address your concerns.

Practice hung up during urgent callback

My young child was seen for a viral infection. When the condition deteriorated, I was advised to contact the out-of-hours service as no emergency slots were available at the practice. The call ended abruptly, which I found upsetting. I was concerned about my child's wellbeing and felt the situation could have been handled with more care. I expected guidance on symptom management and potential medication options, and I was disappointed by how the interaction concluded.

Reception staff helped me through needle anxiety

The nursing staff member who assisted me during my appointment made the procedure go extremely smoothly! I'm anxious about needles and experienced a fainting episode following my injection, but the staff member provided excellent aftercare and ensured I was properly looked after, bringing me water, helping me lie down and ensuring proper ventilation. This attentive support made my overall experience much more manageable.

Called back promptly after phone line dropped

I had a phone call this morning from a local clinic and wanted to share how impressed I was with the service I received. Although I experienced a lengthy wait time and the call unfortunately disconnected partway through, the staff member called me back right away. They were incredibly helpful, patient, and understanding throughout the entire conversation. I truly appreciate the effort put into resolving my concerns and making sure I received the information I needed. Their professionalism and kindness made a frustrating situation so much better. Thank you for the great support.

Efficient surgery with helpful reception staff

Very impressed with the staff and how efficiently the surgery operates. Of course, it is busy but they have some capable clinicians and reception staff. Had a fantastic experience with a knowledgeable healthcare professional as well.

Reception staff handled difficult calls with patience

The reception team members are truly exceptional. I was genuinely moved by the challenges they navigate on a daily basis. I would encourage all patients to treat these dedicated individuals with respect and to refrain from complaining about every issue. While I recognise that the system itself can be frustrating, the reception staff have limited ability to influence these broader concerns, and complaints ultimately consume time that could be spent helping others who are waiting. I would urge everyone to approach their interactions with patience and appreciation. This mindset benefits not only your own wellbeing but also creates a more positive experience for everyone involved.

Receptionists were helpful and actually listened

I'm unsure why this practice receives negative feedback, as I believe it provides excellent care. The clinical team demonstrates genuine attentiveness to patient concerns and wellbeing, while the front desk staff consistently display courtesy and helpfulness.

Welcoming receptionists made joining the practice easy

My spouse and I registered with this medical practice a few months ago. We are very satisfied with the care and service we have received. The practice operates smoothly and is well-organised. The reception team members are friendly, approachable and attentive to patients' needs. The pharmacy professional provided me with valuable guidance. The two clinicians I consulted in person demonstrated professionalism, expertise, attentiveness and compassion. Both made considerable efforts to assist me and took initiative in arranging necessary investigations and specialist referrals during these challenging times within the healthcare system.

Phone lines impossible to reach for elderly patients

I have experienced significant difficulty reaching the practice by telephone, and on one occasion my call was disconnected. My elderly relative does not have internet access, which makes it extremely challenging for them to make contact through alternative means. The service falls well short of expectations.

Long wait times and poor communication during appointment

Overall the surgery is good but I had a disappointing experience with one member of the nursing staff who I felt displayed an unprofessional manner and unhelpful attitude, particularly when working with vulnerable patients during vaccination appointments. My infant had to wait considerably longer than expected without any explanation or acknowledgement of the delay, and I felt there was insufficient communication and a lack of consideration for my concerns. This was particularly frustrating given that the remainder of the team demonstrate genuine commitment and professionalism. It was an unfortunate experience that fell short of the standard set by the rest of the practice.

Long wait times and poor communication

Unsatisfactory service experience. Would not recommend this practice. 😡

Long phone queues make appointments impossible to book

I found it extremely frustrating when trying to reach the practice on behalf of a family member who required an urgent appointment. I waited in the phone queue for an extended period without being able to connect with anyone, which was disappointing given the size of the practice. The reception experience left me feeling that patient needs were not being prioritised. The wait time to speak with someone about booking an appointment seemed unreasonably long and suggests the practice may benefit from additional staffing resources. I've noticed that other patients have shared similar concerns in their feedback, and there appears to be a pattern of negative reviews. It seems the practice has not made visible improvements to address these recurring complaints about phone access and appointment booking. For a practice of this size, I would expect appointment requests to be handled more promptly. The experience was disappointing, and this appears to be a consistent issue rather than an isolated incident. Overall, I found the service fell short of what I would consider acceptable standards for patient care.

Impossible to reach by telephone

It is frustrating that telephone calls are not being answered.

Impossible to reach surgery after practice takeover

I was transferred to a different practice when there was a management change, and the experience has been extremely disappointing. Getting an appointment or receiving responses to questions has been incredibly frustrating. I'm unable to access their online system, there's no email option available, and navigating the telephone system has made it impossible for me to reach anyone at the practice. My regular medication was discontinued without explanation despite being under the care of a hospital specialist, and I've been unable to get clarification on this matter.