Wentworth Medical Practice

Phone queues make getting appointments difficult

This medical practice and its affiliated locations have significant issues with their telephone system. Whenever attempting to contact them, callers are placed in a queue only to experience music playing without anyone answering, even when requesting a callback option. The callback service appears to have the same problem. It has now been three weeks of attempting to secure an appointment, with this same experience occurring consistently across both locations. It is disappointing that accessibility and patient contact seem not to be prioritised by this practice.

Online booking got us seen within an hour

My child had been unwell for several days and I anticipated difficulty obtaining a medical appointment. I completed the digital registration process and received an appointment slot within a short timeframe. Although there was a minor wait upon arrival, it was considerably less than what I would have experienced at an emergency department. I was very satisfied with the standard of care provided.

Struggled to book urgent appointment quickly

I have been attempting to schedule an appointment for the past couple of days, dedicating considerable time to the process. However, I have been offered an appointment that is a week away, despite being unwell at present. The delay between now and when I can be seen feels unreasonable given my current health situation. This experience has been quite frustrating.

Referral denied despite serious allergic reaction

Attended the practice following a recommendation for allergy testing that had been suggested during a previous hospital visit for a significant allergic reaction. However, the clinician declined to proceed with the referral and instead advised taking medication for a four-week period. Found this response to be unsatisfactory and disappointing.

Phone queues drop you without warning or explanation

The telephone queuing system keeps you waiting for an extended period, making the callback option seem appealing, yet upon checking your status you discover you have been removed from the queue and must start over. A second attempt results in a lengthy wait at the first position in the queue, followed by a transfer to another system (identifiable by the change in hold music), where you are subsequently left without further assistance. Submitting an online form results in being informed that a response may take up to three days. Whilst the practice demonstrates excellent service when things run smoothly, on this particular occasion (having waited over an hour at that point), attending the practice in person to request an appointment would have proven more efficient.

Impossible to reach anyone by phone

It is extremely difficult to obtain an appointment or speak with someone at the practice. I experienced a very lengthy wait time when attempting to schedule a consultation.