West Common Lane Teaching Practice
Poor! (46 reviews)
Poor! (46 reviews)
Feedback reveals significant challenges with appointment access, which emerges as the most pressing concern across multiple reviews. Patients report sustained difficulty securing appointments, with extended waiting periods for callbacks and limited availability extending weeks into the future. Telephone access presents a persistent barrier, with lengthy hold times and calls frequently going unanswered or resulting in disconnections.
Reception experience represents a critical service gap. Many patients describe interactions characterised by unhelpful, dismissive, or discourteous conduct, with some noting a lack of warmth and understanding when seeking assistance. This contrasts with positive feedback from patients who encountered welcoming and supportive reception staff, suggesting inconsistency in service delivery. Communication challenges extend to prescription handling, referral management, and appointment scheduling, where administrative errors and delays have caused patient inconvenience.
Clinical care experiences are mixed. While some patients praise caring, attentive clinicians who provide comprehensive consultations, others report dismissive attitudes, inadequate communication, and insufficient continuity of care. Concerns include inconsistent clinical advice, delayed responses to health concerns, and instances where patients felt their worries were not taken seriously. A minority of patients express strong satisfaction with the overall service quality, responsiveness, and professional approach, though these positive experiences appear less common than accounts of frustration and disappointment.
Appointment
Reception
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals significant challenges with appointment access, which emerges as the most pressing concern across multiple reviews. Patients report sustained difficulty securing appointments, with extended waiting periods for callbacks and limited availability extending weeks into the future. Telephone access presents a persistent barrier, with lengthy hold times and calls frequently going unanswered or resulting in disconnections.
Reception experience represents a critical service gap. Many patients describe interactions characterised by unhelpful, dismissive, or discourteous conduct, with some noting a lack of warmth and understanding when seeking assistance. This contrasts with positive feedback from patients who encountered welcoming and supportive reception staff, suggesting inconsistency in service delivery. Communication challenges extend to prescription handling, referral management, and appointment scheduling, where administrative errors and delays have caused patient inconvenience.
Clinical care experiences are mixed. While some patients praise caring, attentive clinicians who provide comprehensive consultations, others report dismissive attitudes, inadequate communication, and insufficient continuity of care. Concerns include inconsistent clinical advice, delayed responses to health concerns, and instances where patients felt their worries were not taken seriously. A minority of patients express strong satisfaction with the overall service quality, responsiveness, and professional approach, though these positive experiences appear less common than accounts of frustration and disappointment.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Charlie S.
5 years ago
Bad!
Struggling to reach the practice by phone
Extremely difficult to reach by telephone, regardless of the time of day. The reception staff came across as unhelpful and discourteous.
Gemma S.
6 years ago
Bad!
Persistent problems with appointment management
The experience with the medical team was disappointing, with several problems and mistakes encountered during my visits.
Olajide O.
6 years ago
Bad!
Reception staff helpful despite disappointing appointment
I visited the surgery recently with a health concern and found the clinician's approach to be disappointing. They came across as dismissive of my worries and the way they communicated was unsatisfactory. On a positive note, the reception team and management are genuinely helpful and supportive. The majority of the clinical staff are excellent, though this particular appointment left me feeling quite distressed.
Jayne J.
7 years ago
Great!
Efficient and thorough from the start
As a new patient, I have found this practice to be well-organised, effective, and comprehensive. I have experienced no issues since becoming a member.
Kirsty B.
8 years ago
Average!
Friendly staff but hard to get appointments
The medical staff are very approachable, and some of the reception team are equally welcoming. The main factor preventing a five star rating is the difficulty in securing appointment slots.
Sarah L.
9 years ago
Excellent!
Staff were friendly and really informative
The team demonstrated a welcoming approach and provided clear information throughout my visit.