Patient Experience Summary

The practice demonstrates strong positive feedback across most service areas, with patients consistently praising the compassionate care, professional expertise, and attentive listening skills of medical staff. Appointment scheduling and punctuality are frequently highlighted as reliable strengths, with many patients noting minimal waiting times and well-organised clinics. Reception experience is generally welcoming, and patients report feeling heard and supported throughout their care journey. Communication clarity and responsiveness are evident in positive accounts, including proactive follow-up calls and comprehensive explanations of treatment options.

However, a minority of reviews raise concerns about appointment availability challenges, with some patients reporting difficulty securing timely slots or facing booking system issues. Access difficulties and responsiveness delays are also mentioned in isolated cases, including frustrations with administrative processes and inconsistent phone information. The practice's digital platforms and online booking systems receive praise for user-friendliness, though some patients have experienced communication inconsistencies when coordinating care. Overall, the feedback reflects a practice that delivers high-quality clinical care with strong continuity of service, though operational challenges around appointment access and administrative responsiveness warrant attention.

Appointment

85.23 %
Excellent

Reception

87.32 %
Excellent

Cleanliness

88.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

86.78 %
Excellent

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A

Anonymouse 3 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

The best Doctors Dr Alex Dr Sami Dr Suchak etc

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JB

James B. Google 9 months ago

Rating

Excellent!

Fantastic care from an amazing healthcare professional

I received care from Stelina Novruzaj, who demonstrated exceptional professionalism, effectiveness, and provided a comforting presence. Much appreciation!

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LL

Laura L. Google 9 months ago

Rating

Excellent!

Fantastic healthcare experience with a compassionate professional

Jerome provided an outstanding consultation, demonstrating remarkable expertise, exceptional patience, and a wonderfully calming demeanor throughout our interaction.

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MA

Maureen A. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Ejubi is absolutely phenomenal, and I cannot express enough appreciation for his exceptional care. His approachable demeanor makes conversations comfortable, and he takes a thoughtful, deliberate approach to providing guidance. When we meet, he makes me feel like I'm his sole focus, giving me his undivided attention. I am thoroughly delighted with my medical experience!

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SK

Shayda K. Google 9 months ago

Rating

Excellent!

Compassionate care from an exceptional medical professional

I've been quite satisfied with the medical personnel at the WH Medical Centre, especially with Stelina Novruzaj. She demonstrates exceptional professionalism, expertise, and consistently treats patients with compassion and dignity. Much appreciation!

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MT

Maya T. Google 9 months ago

Rating

Excellent!

Outstanding care from a fantastic medical team

I'm truly satisfied with this medical facility and want to express my heartfelt appreciation for the outstanding doctors and incredibly supportive front desk personnel who consistently provide exceptional service.

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GC

Gladys C. Google 9 months ago

Rating

Excellent!

Exceptional doctor with compassionate and professional care

Dr. Jerome provided exceptional care, demonstrating remarkable professionalism and attentiveness to each patient's needs.

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MM

Marco M. Google 9 months ago

Rating

Excellent!

Amazing team delivers exceptional customer support

Competent. Streamlined. Impactful. Welcoming. Exceptional customer care.

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MB

Minda B. Google 9 months ago

Rating

Excellent!

Outstanding care from compassionate medical professionals

I cannot express how exceptional the medical care is at this general practice! Dr Suchak, who I typically consult, has been instrumental in addressing numerous health concerns throughout the past couple of years. She consistently demonstrates remarkable empathy and it's abundantly clear that she genuinely prioritizes her patients' health and overall wellness. Additionally, my interactions with the other physicians and nursing staff have been equally positive, with everyone displaying incredible warmth and professionalism. I wholeheartedly endorse this practice and cannot praise them highly enough!

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MD

Marco D. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Hema Jagjiwan provided exceptional assistance during my appointment. Not only did she meticulously record my medical history and symptoms, but she also identified a discrepancy in the sequence of my scheduled tests and took proactive steps to ensure my time was used efficiently and effectively.

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SS

Shadeofloud S. Google 10 months ago

Rating

Excellent!

Exceptional healthcare experience with compassionate medical team

I recently encountered Jerome, a GP's assistant, and the experience was remarkably smooth, effortless, and deeply empathetic—truly standing out in the realm of medical interactions. Moreover, my entire experience with West Hampstead Medical Centre has been uniformly excellent—characterized by professionalism, genuine care, and a refreshingly patient-focused approach.

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NO

Nurcan O. Google 10 months ago

Rating

Excellent!

Painless blood test with skilled professional

I had an incredibly smooth experience during my blood draw. For the past decade, blood tests have been a nightmare, typically requiring multiple painful attempts that leave me completely drained. However, with Miss Razan Ghalayani, everything changed. She expertly located my blood vessels on the first try, and I didn't experience any discomfort at all. I'm truly thankful for her exceptional skill and professionalism.

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AO

Anna O. Google 10 months ago

Rating

Excellent!

Exceptional care from a compassionate healthcare professional

During my recent appointment, Miss Stelina Novruzaj demonstrated exceptional professionalism and compassion. She paid close attention to my concerns, offered insightful recommendations for my ongoing care, and addressed each of my inquiries with genuine thoughtfulness. Her approach made me feel completely comfortable and confident in the quality of treatment I was receiving.

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HW

Henry W. Google 10 months ago

Rating

Excellent!

Quick and compassionate healthcare support

I initiated a brief consultation via eConsult, and Physician Assistant Mr Solomon promptly addressed my issue within a few days, handling the matter with exceptional skill and providing me with a sense of comfort and confidence.

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SN

Shone N. Google 10 months ago

Rating

Excellent!

Friendly staff made my medical record request easy

The front desk staff were incredibly accommodating, assisting me in obtaining my personal health documentation. They also took the time to provide valuable insights about proactive strategies for managing potential age-related wellness concerns.

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MW

Matt W. Google 10 months ago

Rating

Excellent!

Quick and professional medical service

Arrived punctually. Accurately identified the problem. Demonstrated exceptional thoroughness and professionalism.

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AA

Aynonmous A. Google 10 months ago

Rating

Excellent!

Compassionate doctor who made our medical journey easier

Dr. Jack demonstrated exceptional compassion and expertise during our recent consultations with my mother. His professional demeanor and thorough understanding of her medical needs made us feel completely supported and at ease. We are truly grateful for his outstanding care!

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LL

Lucilla L. Google 10 months ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Dr. Stelina Novruzaj demonstrates exceptional compassion and understanding in her medical practice. Her profound expertise is matched by her remarkable ability to connect with patients, and I'm truly grateful for her caring approach.

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EM

Edna M. Google 10 months ago

Rating

Excellent!

Compassionate care and professional medical support

The medical staff demonstrated exceptional expertise and genuine care. The physicians were incredibly responsive to my specific needs. Nurse Ms Razan, who attended to me, was equally compassionate and professional. I am thoroughly satisfied with the general practitioner's service, and the digital appointment scheduling platform is remarkably efficient and user-friendly.

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RL

Ruhi L. Google 10 months ago

Rating

Excellent!

Outstanding care from a compassionate professional

I had an exceptional experience with Razan Ghalayini during my recent consultation. She demonstrated remarkable professionalism, offering clear and precise guidance while maintaining a wonderfully supportive demeanor. Her expertise and attentiveness were truly impressive, and I enthusiastically encourage other patients to seek her care. She was absolutely stellar in every aspect of our interaction!

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Patient Experience Summary

The practice demonstrates strong positive feedback across most service areas, with patients consistently praising the compassionate care, professional expertise, and attentive listening skills of medical staff. Appointment scheduling and punctuality are frequently highlighted as reliable strengths, with many patients noting minimal waiting times and well-organised clinics. Reception experience is generally welcoming, and patients report feeling heard and supported throughout their care journey. Communication clarity and responsiveness are evident in positive accounts, including proactive follow-up calls and comprehensive explanations of treatment options.

However, a minority of reviews raise concerns about appointment availability challenges, with some patients reporting difficulty securing timely slots or facing booking system issues. Access difficulties and responsiveness delays are also mentioned in isolated cases, including frustrations with administrative processes and inconsistent phone information. The practice's digital platforms and online booking systems receive praise for user-friendliness, though some patients have experienced communication inconsistencies when coordinating care. Overall, the feedback reflects a practice that delivers high-quality clinical care with strong continuity of service, though operational challenges around appointment access and administrative responsiveness warrant attention.

Appointment

85.23 %
Excellent

Reception

87.32 %
Excellent

Cleanliness

88.50 %
Excellent

Care

89.67 %
Excellent

Respect

89.12 %
Excellent

Seen on time

86.78 %
Excellent
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