West Hampstead Medical Centre

Compassionate care from an exceptional doctor

I consistently feel well cared for at this healthcare facility. Dr. Alexandra Rasnack stands out as especially compassionate and attentive during each of our consultations. She's an excellent listener who never rushes, and her genuine concern for patients is truly remarkable.

Exceptional care from a truly dedicated doctor

Exceptional medical care from start to finish. Scheduling was seamless, with the ability to adjust appointment times effortlessly. Dr. Kishan Patel provided outstanding treatment. Within just 5 hours, I received a comprehensive diagnosis, was prescribed antibiotics, underwent blood tests at the Royal Free, and received a personal call from the doctor with my results. His commitment continued with follow-up calls the next two days - first to check my recovery and then to arrange a subsequent consultation and additional examinations. Dr. Patel was absolutely remarkable, offering clear, detailed explanations about my condition. His approach was both meticulous and compassionate, demonstrating genuine care throughout my entire medical journey.

Compassionate doctor saves 104-year-old patient's life

I am writing this review representing my elderly father, Reza Kamalati. He has expressed immense satisfaction with the medical treatment he receives at the West Hampstead Medical Centre. At 104 years old and dealing with intricate health challenges, my father recognizes the considerable expertise required to manage his complex medical needs. He specifically wishes to acknowledge Dr. Natalia Paredes-Ventura for her outstanding medical attention and professional care. As a family, we extend our heartfelt thanks to Dr. Paredes-Ventura for her dedicated efforts in maintaining our father's health and quality of life.

Exceptional medical care with compassionate service

I secured a consultation with three days' notice. The premises are spotlessly clean. The physician assistant provided incredibly attentive and comprehensive care. This has been the most exceptional experience I've encountered within the NHS.

Compassionate care from a great medical team

I've consistently experienced excellent support from WHMC. During my recent appointment, a physician associate named Jerome attended to me. He attentively listened to my concerns and addressed them quickly and thoroughly.

Great care from a compassionate healthcare professional

The physician assistant Jerome demonstrated exceptional attentiveness to my medical concerns, providing a calm and unhurried consultation. I appreciated how he genuinely listened and validated my symptoms without dismissing them. He carefully explored potential diagnostic pathways and explained strategies for eliminating more serious conditions. His professional approach included appropriate referrals to relevant medical specialists. This experience solidifies my high regard for this healthcare practice. My sincere appreciation goes to the team.

Compassionate doctor who truly cares about patients

Dr. Stelina stands out as an exceptional physician at the medical facility. She consistently dedicates ample time to hearing patients out and treats each concern with utmost seriousness. The overall care and service provided at the centre have been consistently excellent.

Amazing service from a top-notch professional

Jerome Solomon demonstrated exceptional professionalism and maintained a highly approachable demeanor throughout our interaction!

Amazing doctor and practice with exceptional service

I can confidently declare that this general practice is the most exceptional healthcare provider I've encountered in recent years. Registering was straightforward, and I quickly received an appointment for an urgent referral to transfer my care to a new NHS Trust. Such a process has typically been challenging elsewhere, but Dr Bisson was remarkably compassionate and supportive. On several occasions when I've had minor health concerns, I've simply called to inquire about potential appointments, and remarkably, I've been offered same-day consultations multiple times. The medical facility is immaculately maintained, serene, and welcomes patients outside their standard geographical coverage. Although I reside just nearby and technically fall outside their usual area, this has never been an issue. Prescription management has been seamless, and even during busier periods when doctors are under time constraints, they consistently maintain a courteous and empathetic approach.

Exceptional healthcare and compassionate medical professionals

Throughout my four-year journey with the WH medical centre, I've been thoroughly impressed by their exceptional service. The entire team demonstrates remarkable warmth and professionalism. My interactions with the doctors, particularly Dr Miakheyl, have been outstanding - she is consistently compassionate, competent, and attentive to my needs. What's more, their scheduling is impeccable, with appointments always running precisely on time. I can wholeheartedly endorse this medical practice to anyone seeking top-quality healthcare.

Exceptional care and compassion from dr kishan

Dr. Kishan provided an outstanding medical consultation that immediately put me at complete ease. His gentle demeanor and professional approach were remarkable from the start. He listened intently to my medical concerns, offering crystal-clear explanations and ensuring I comprehensively understood every aspect of my treatment strategy. The depth of his medical expertise, combined with his sincere compassion for patients, was truly impressive. Throughout our consultation, I felt entirely comfortable and well-supported. For anyone seeking a healthcare provider who demonstrates both exceptional medical skill and genuine patient care, I cannot recommend Dr. Kishan highly enough.

Compassionate doctor who truly listens and cares

I want to extend my heartfelt gratitude to Dr. Kishan Patel for his exceptional care during today's consultation. Dr. Patel demonstrated remarkable compassion, professionalism, and genuine empathy. He listened attentively to my concerns and provided meaningful, substantive assistance. In stark contrast to a prior appointment where I felt overlooked and marginalized, this encounter was transformative and deeply reassuring. I am truly grateful to have encountered such a considerate and competent medical professional at your healthcare facility.

Simple solution for my persistent chest problem

Incredibly valuable guidance that resolved a long-standing chest problem with an easy approach. I'm absolutely thrilled with the outcome.

Exceptional healthcare with compassionate and reliable doctors

I've been a patient at West Hampstead Medical Centre for several years, utilizing their GP services for various needs like prescription refills, my children's vaccinations, and routine health screenings. The quality of care has been exceptional. The general practitioners are incredibly kind, highly competent, and consistently demonstrate a commitment to patient care that goes well beyond standard expectations. Scheduling appointments is straightforward, and they are remarkably punctual. I can confidently say this is an outstanding medical practice that I would enthusiastically endorse to anyone seeking reliable healthcare.

Exceptional care from a compassionate healthcare professional

I was incredibly satisfied with the exceptional service I experienced today. Ms. Breshna Miakheyl demonstrated remarkable thoroughness, attentiveness, and a genuine commitment to comprehending and resolving my concerns. Throughout the entire interaction, I felt completely supported and well-attended to. I am truly appreciative — many thanks.

Smooth sailing at the medical clinic today

The physician saw me promptly at my scheduled time. He provided clear explanations and was extremely knowledgeable. The overall care was top-notch.

Amazing service from a wonderful professional

The experience was absolutely wonderful. I want to express my gratitude to Ms Stelina for her exceptional professionalism, kindness, and warmth.

Terrible medical practice with zero communication skills

Steer clear of this practice if possible. I've encountered numerous problems that seriously undermine their professional standards and communication skills. Initially, I was struggling with back pain from a muscle issue. I scheduled a phone appointment, but upon arrival, they claimed no record existed. The staff were incredibly unhelpful, adamantly denying my booking until call logs proved otherwise. Despite this, they still refused to see me that day and instructed me to return the next day. During my subsequent visit, I was inappropriately referred for an X-ray despite my muscle-related condition. Furthermore, I was told to return again the following day to collect the physical referral due to a "system problem." For someone working full-time and experiencing limited mobility from back pain, this was completely unreasonable and disruptive. The situation escalated recently. After a private consultation where a specialist provided a comprehensive report and medication recommendation sent to my GP, I called to inquire about obtaining the medication. I was initially assured no appointment was necessary—the prescription would go directly to my pharmacy. By Tuesday, a text demanded a face-to-face appointment. When I called to understand why, I encountered total indifference. This was particularly frustrating given the medication's critical importance to my treatment. My work schedule and their limited hours made in-person visits extremely challenging. Their response was shockingly unprofessional. Staff remarks like "reception didn't know" and suggesting I "review my priorities" demonstrated complete lack of empathy. After rejecting four inconvenient appointment slots due to confirmed work commitments, I proposed a date two weeks later, only to be told I couldn't book without undefined "confirmation." I explicitly state that I do not consent to any of my medical information being publicly shared, including in this review's context. Update regarding their subsequent response: Their reply misrepresents key details and sidesteps my substantive concerns. I never requested an X-ray. The recommendation was made, which I subsequently challenged during consultation. I sent no additional documentation. The core issue remains their abysmal communication: incorrect phone information, failure to provide promised confirmation, and dismissive responses when I explained my inability to attend short-notice appointments. No patient should be forced to justify why they cannot accommodate unexpected meeting requests. While space constraints limit a comprehensive explanation, I stand firmly behind my original assessment and hope the practice genuinely reflects on this feedback.

Amazing healthcare professional with top-notch care

Jerome, the physician associate, was incredibly supportive, compassionate, approachable, and highly competent! I would absolutely endorse him to others without hesitation!

Compassionate care from an exceptional medical professional

My visit to W H Medical Centre was satisfactory. Stelina Novruzaj, the Physician Associate, consistently demonstrates compassion, professionalism, and extensive medical expertise.