West Hoe Surgery

Caring doctors who actually listen

After enduring subpar medical treatment at a previous practice, I recently switched to this medical center and couldn't be more impressed. The level of care here is exceptional. For the first time, I feel truly heard and respected, with consultations that are thorough and unhurried. The staff are incredibly friendly, scheduling appointments is a breeze, and the facility is both immaculate and easily navigable. This is the standard of healthcare I should have been receiving all along.

Fresh start with caring doctors

What a stark difference compared to Friary House Surgery. That practice deserves a comprehensive inquiry into their practices. Their persistent manipulation and tendency to redirect patients to emergency services could potentially be fatal. In contrast, West Hoe Surgery has been a remarkable discovery. After experiencing a significant health event, I was determined to find a genuine medical practice, and this surgery has been incredibly refreshing. Phone communication is straightforward, the reception staff are friendly and welcoming, and the clinicians demonstrate a level of professionalism and thoroughness that is truly reassuring. I am immensely relieved to have escaped the chaos of Friary House.

Friendly staff made scheduling a breeze

Scheduling appointments is consistently smooth, and the entire process feels effortless. I consistently feel heard and valued during my interactions.

Friendly gp team makes medical visits stress-free

Exceptional medical care. The staff consistently makes me feel valued and heard, ensuring I never sense I'm an inconvenience to the healthcare professionals. Scheduling appointments is a breeze, and every team member—from nurses and doctors to physiotherapists and front desk staff—demonstrates genuine kindness and professionalism. Truly commendable service that sets a high standard.

Friendly nurses helped me recover well

Fantastic physicians, convenient healthcare access, and quick scheduling. Lately, I've been receiving post-operative treatment from the nursing staff, and I'm truly impressed by their exceptional care and professionalism. The entire team is outstanding.

Rude receptionist ruined my 30-year patient record

I've been a loyal patient for three decades without any issues until recently. The reception staff have become increasingly problematic during my last few visits. When I spoke with a staff member named Maisey, she was dismissive and rude, actually laughing at me over the phone. She then proceeded to mislead me and accused me of lying when I requested to speak with another staff member. When another employee named Cameron answered the phone, I attempted to explain the situation and file a complaint about Maisey's behavior. However, Cameron also accused me of fabricating the story and defended Maisey. While the doctors themselves remain excellent, the administrative staff are incredibly unprofessional, displaying horrible customer service skills. These last two visits have been a complete disappointment, which is shocking given my 30-year history with this surgery. The behavior I've experienced is disgraceful, and the practice should be embarrassed by how Maisey represents them at the front desk.

Rude receptionist made me feel unwelcome

I consistently experience discriminatory treatment from one of your staff members, specifically the reception administration, due to my nationality. I am respectfully requesting that you put an end to this ongoing harassment. My presence here is not a matter of personal choice, but a consequence of war. I have no desire to endure additional emotional strain while seeking medical care at your facility.

Caring help after long new zealand flight

After returning from New Zealand over the weekend, my wife contracted a severe respiratory illness. Upon reaching West Hoe Surgery, we were greeted by an incredibly helpful receptionist who demonstrated remarkable kindness and went above and beyond to secure us a same-day appointment, despite our lack of registration with the practice. The physician delivered outstanding care and guidance. He was reassuring and promptly prescribed the necessary medication to address her condition. Overall, we were thoroughly impressed with the entire experience. Steve and Sharon

Friendly staff made our healthcare easy

We've been thoroughly impressed with this medical practice and have enthusiastically suggested it to newcomers in our neighborhood. The front desk staff are consistently friendly, and during my husband's diabetic consultation, the nurse conducted a comprehensive examination. Dr. Craig has consistently demonstrated a caring and attentive approach, ensuring we always feel comfortable and never pressured during our appointments.

Outdated

Outdated view of mental health and substance use. GPs do not understand that substances are used as the solution to self medicate mental illness. Not aware of NICE guidelines. Do not look at the person as a whole of examine their history or patterns.

Worst medical practice I've ever seen

This medical facility is a complete disaster, seemingly designed to inflict inappropriate treatments on vulnerable patients. The entire operation is disorganized and chaotic, with staff members who display deeply prejudiced and unprofessional attitudes.

Frustrating receptionist blocks post-surgery care

I underwent a craniectomy at Derriford hospital and was prescribed antibiotics for a bone infection. Following the removal of my staples, the neurosurgeon recommended regular blood tests and consultation with my GP. When I immediately contacted the medical practice to schedule an appointment, the receptionist declined to book it unless I submitted a written request. Is it now standard procedure for a receptionist to determine the necessity of an appointment and subsequently deny booking? I believe medical staff, especially receptionists, should demonstrate compassion towards patients, particularly those recovering from significant surgical procedures. Despite making three separate phone calls, I was unable to secure an appointment. This represents a deeply unsatisfactory approach to patient care following a major surgical intervention!

Quick help from caring doctor

Exceptional care provided by this medical practice. I urgently needed medical attention and called for an immediate appointment. The phone was picked up instantly, and I was scheduled to see Dr. Claire Copplestone within 60 minutes. Following her thorough examination, I was promptly referred to Derriford Hospital for further assessment, which fully validated her initial diagnosis. The swift and professional response potentially made a critical difference to my health outcome. Heartfelt gratitude to all the healthcare professionals involved in my treatment.

Helpful tips for booking appointments

As long as you demonstrate commitment, I'm confident you can manage scheduling effectively. If an issue arises, simply schedule a conversation to address it and reach a mutually agreeable resolution.

Friendly staff made my surgery smooth

Exceptional medical procedure, incredibly compassionate and supportive staff.

Smooth procedure at friendly clinic

Exceptional medical procedure and I'm truly delighted to be a patient at this facility.

Quick and caring doctor's team

What an exceptional medical practice! Scheduling an appointment is a breeze, their phone response is nearly instantaneous, and test results come back promptly. If only all healthcare providers were as efficient and reliable as this one—in contrast to my previous experiences with clinics that were sluggish, inconsistent, and imprecise in their communication. I'm thrilled to have found such an outstanding local surgery!

Best local doctor's office in town

An outstanding primary care medical facility that truly sets the bar high. Patients fortunate enough to be enrolled with this practice are receiving top-tier healthcare services.

Quick morning appointment with dr ainsley

During my brief stay in Plymouth from Canada, I required prompt medical attention. I stopped by and was promptly scheduled for an appointment with Dr. Ainsley at 9:45am the next day. The consultation was thorough, with the doctor asking insightful questions and providing a clear prescription. The overall service was exceptional. I wholeheartedly endorse this practice!

Quick morning appointment saved the day

Called this morning and secured a same-day consultation for my daughter by 10:20, outstanding assistance from both the reception staff and medical professionals, despite my tardiness. Truly fortunate to have such an exceptional primary care clinic.