West Kensington Gp Surgery

Administrative staff helped with language support

I was made to feel welcome as a visitor, and the service was excellent. The administrative team provided helpful support with language assistance to ensure I could understand all the information provided to me. Very satisfied with my experience. 😊 5 ⭐️

Quick appointment with a young baby

I attended the clinic with my young child a few weeks back and found the level of attention we received to be notably quicker compared to other healthcare facilities I've visited. The team at the practice demonstrated friendliness and approachability, which made me feel at ease during our visit. I would certainly recommend this surgery to others seeking primary care services.

Responsive online booking and proactive care

Excellent experience at this practice. I've received helpful and prompt responses through online channels and have been able to access appointments when required. The team demonstrates a proactive approach and follows up regarding my healthcare management.

Quick appointment and helpful phone staff

I contacted the practice to arrange an appointment and was pleased to be offered a slot within a short timeframe. The entire team demonstrated a friendly and professional manner, with the receptionist providing excellent assistance over the phone. Based on my experience to date, I would have no hesitation in recommending this practice.

Friendly staff made me feel genuinely cared for

The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care and support provided and would like to express my gratitude for the positive experience.

Staff listened and treated me with patience

Excellent level of care and attention provided throughout my visit. The clinical team and support staff demonstrated great professionalism and worked together effectively. The staff member who attended to me showed considerable kindness and patience, and was always willing to assist.

Friendly reception staff made the visit pleasant

Excellent primary care services with outstanding reception and administrative team. The overall environment is welcoming and pleasant!

Long wait with no updates from reception staff

I have been waiting for 45 minutes at this point. I arrived for my appointment on time and checked with reception after half an hour to confirm that I would still be seen, as my wait was extending. I was informed that I had been added as an additional patient and that the clinician may have become occupied with other matters. I felt uncertain about whether to stay or leave. The receptionist has since stepped away for an extended period, leaving no one available to provide assistance. I recognise that general practice faces considerable challenges, but this experience felt particularly disappointing.

Receptionist went the extra mile for me

I received exceptional care at the local surgery. I was genuinely appreciative of the thorough assessment provided during my appointment and the exceptionally kind reception staff member who was incredibly helpful, going the extra mile to ensure I had what I needed. Thank you.

Prompt attention and thorough care received

During my appointment, I was seen by a senior nursing professional who demonstrated kindness, professionalism, and meticulous attention to detail. I was very appreciative of how quickly I was attended to and had my concerns addressed. I would like to express my gratitude to both the nursing staff and reception team for their excellent service.

Reception staff helped sort out my confusion

I would like to express my gratitude to the receptionist who helped me during my visit. They were able to lift my spirits and assisted me in clearing up some misunderstandings I had. Their politeness and helpfulness were much appreciated.

Reception staff knew exactly what to do

Contacted the practice today to inquire about obtaining my prescription through their service. The receptionist who answered was knowledgeable about the process, handled the matter promptly and efficiently. Much appreciated.

Reception staff made us feel genuinely cared for

I highly recommend this practice and its team. I have been a patient for over five years. They provide outstanding service with considerable expertise. The reception staff and clinical team are very caring and helpful as well. The surgery is always clean. Thank you for being our family GP practice.

Doctor misread message but quick to clarify

I left a message requesting an appointment for the following day, as I would be returning from abroad around that time and needed medical attention upon my arrival. The response suggested seeking care while I was still away, which didn't address my actual situation. It appeared the message hadn't been fully understood, as the timing of my return and my need for local care once back wasn't reflected in the reply. Since there was no way to respond directly to clarify, I would have needed to submit an entirely new appointment request form. Rather than go through that process, I chose to visit an alternative walk-in clinic where I could receive treatment immediately. Follow-up: The practice did reach out to me afterwards, and we both recognised that a misunderstanding had occurred. A direct reply option would have prevented this confusion from happening in the first place. I'm grateful that the practice took the time to get in touch and resolve the matter, and I'm willing to return to this GP practice in the future.

Reception team made booking straightforward and helpful

The reception team at West Kensington Surgery includes staff members who are polite, kind and go the extra mile to assist patients. It would be wonderful if this level of helpfulness was consistent across all GP reception areas.

Helpful and attentive reception staff

An excellent member of staff.