West Park Surgery

Terrible healthcare service for my sick toddler

I am utterly appalled by the surgery's handling of my situation this morning. I called to secure an urgent appointment for my three-year-old, who is running a fever and has developed a widespread rash across her stomach. The surgery flatly refused, stating all appointments were fully booked and directing me to dial 111. Upon contacting 111 and completing their assessment, I was informed they had referred the case to the GP, emphasizing the practice's obligation to care for a registered patient. When I relayed this back to the surgery, they remained unhelpful and simply suggested taking her to A&E. Their response is completely unacceptable, particularly when a young child's health is at stake, especially during the current outbreak of strep A and scarlet fever. This seems to have become their standard approach: deflect to 111 or recommend walk-in centers, showing absolutely no genuine concern. They consistently have minimal appointment availability, offering slots days in advance, despite the unpredictable nature of illness. I'm left questioning the entire purpose of being registered with a GP if they provide such minimal support when patients most need medical attention.

Terrible healthcare service with dangerous delays

Booking an appointment is impossible. Every morning, you're advised to ring at 8am, but by the time you connect, all slots are gone. I've had to follow up on my prescription multiple times, receiving conflicting information, and eventually obtaining medication after a frustrating two-week delay. They've even prescribed me heart medication instead of blood pressure treatment. The doctor has now referred me elsewhere, claiming the situation is unmanageable. I've never encountered a medical practice so negligent. It seems they're content waiting for patients to suffer a serious medical emergency! The level of service is absolutely appalling.

Terrible receptionist ruined my entire medical experience

The front desk staff at this medical practice are absolutely terrible—the most unprofessional receptionist I've encountered. Their attitude is completely unacceptable, and the office clearly needs to invest in some serious customer service training for their administrative team.

Terrible service and frustrating healthcare experience

After 13 years, this is undoubtedly the most disappointing medical practice I've encountered. Trying to secure a GP or nurse appointment is a nightmare - calling at 8:00 AM, then again at 10:00 AM, only to find the waiting list completely saturated with no chance of being seen. Requesting repeat prescriptions has become an impossible task, even for urgent medical needs. Scheduling a blood test required multiple attempts, and when finally conducted, they failed to retrieve the results. I've been waiting two weeks, and attempting to follow up is an exercise in frustration. The administrative chaos is so extreme that you'd practically need a dedicated personal assistant just to navigate booking a simple appointment at this surgery.

Terrible customer service from unhelpful call center

Called today, the representative completely ignored me, wouldn't even acknowledge my name, and rudely suggested I contact another department because they were supposedly too swamped. Exceptional UK customer service 👏 If a manager wants to review this interaction, it occurred at 9:33am today.

Exceptional healthcare with caring and compassionate staff

I've been a patient at this medical practice for about half a year now. The front desk team is absolutely wonderful - they consistently demonstrate helpfulness and warmth, which is exactly what you hope for during phone interactions. Whenever my usual physician isn't available, I'm always promptly offered an alternative appointment. My general practitioner, Dr. Ashraf, is truly exceptional! Despite typically feeling anxious about medical visits, I leave the surgery feeling uplifted and reassured. Sincere thanks to all the staff, with special appreciation for the reception team - I wholeheartedly endorse this medical practice.

Terrible user experience with confusing app software

Transitioned to application software that requires a computer science doctorate to navigate. Absolutely appalling to abandon users with a text message and zero guidance.

Exceptional medical care with compassionate and helpful staff

I'm perplexed by the critical comments about this medical practice. The front desk team consistently demonstrates warmth, empathy, and professionalism. They consistently strive to provide maximum assistance, particularly during these challenging circumstances. The physicians are equally compassionate and considerate, with Dr Ali standing out as especially supportive during my recent consultation. My sincere appreciation goes out to the entire team.

Helpful receptionists deserve more appreciation and respect

I'm taken aback by the critical remarks about the reception team. In my view, they handle an incredibly challenging and demanding role with remarkable skill. Today, while completing a form, I sought some guidance, and they were prompt and helpful in their response. Regarding the concern about receptionists asking seemingly personal medical questions... I previously raised this issue during a call, and the staff member explained clearly that understanding the context of my call helps them determine the urgency of my situation and whether I need immediate medical attention. I want to express my appreciation to these professionals. Far from being discourteous, I found them to be considerate and efficient.

Terrible customer service at this unprofessional place

Shocked by the receptionist staff's lack of professionalism and even more astonished that they continue to be employed despite their poor attitude.

Unprofessional care left me frustrated and unheard

I encountered one physician who comes across as incredibly insensitive, completely dismissing a patient's anxiety by suggesting the symptoms are merely psychological! I've been returning to this practice for twelve months due to ongoing health concerns, and their consistent approach is simply prescribing antibiotics without proper investigation. Moreover, the doctor claimed they would arrange a diagnostic scan four months ago, and when I subsequently consulted another physician about the same referral, they repeated the process three months after the initial promise.

Friendly staff and exceptional doctor care

I find the female staff at the front desk to be exceptional - they're consistently polite, approachable, and eager to assist. Although I've consulted with multiple physicians, the doctor I'm most impressed with is Doctor A.

Disappointing service with zero customer care

I guess they're alright, but not particularly useful in my experience. When I called to talk about my prescription, it felt like they were completely disinterested. Just do the job you're getting paid for, seriously.

Reliable and welcoming medical practice for patients

I've been a patient at this medical practice for twelve months, and I consistently find scheduling with my preferred doctor to be hassle-free. The facility also maintains an impressively tidy and hygienic environment.

Terrible healthcare with incompetent and unavailable doctors

The patient volume here is overwhelming. When you attempt to schedule an appointment at 8:20 am, all available slots for the following two days vanish instantly. The next day yields the exact same frustrating result. It's utterly ridiculous. The weekend locum physicians merely dismiss patients with prescriptions, avoiding thorough medical assessment. Some doctors lazily browse the internet right in front of you, attempting to diagnose without conducting a proper physical examination.

Exceptional healthcare with compassionate and professional staff

Incredibly supportive personnel, immaculate medical facility, and crucially, they demonstrate exceptional skill in distinguishing genuine medical urgencies from unnecessary theatrics. Appointment started precisely on schedule, even slightly ahead of time! The only potential refinements I might suggest are broad systemic issues inherent to the NHS framework, so overall, kudos to the entire team.

Terrible service leaves patient without critical medication

I called the medical practice midweek using their answering service for a prescription, but when I went to the pharmacy today, no script was available. The pharmacist helpfully phoned the surgery, who claimed they had no log of my previous request. Now I'm forced to wait until Monday and risk depleting my medication supply, which could potentially cause me health complications. Thankfully, my pharmacy staff are wonderfully supportive - unlike this new medical practice, which is disappointing me on multiple fronts...

Heartless surgery rejects patient living just nearby

My sister resides just a short 5-minute stroll from this medical practice, yet they refuse to accept her as a patient due to her being outside their arbitrary "catchment area". She struggles with multiple health challenges, both mental and physical, and her current physician is located too far for her to walk, with taxi fare being beyond her financial means. Additionally, she relies on a walking stick due to mobility and balance difficulties. The situation is fundamentally unjust. A patient in close proximity is being turned away by the very healthcare facility nearest to her. Her alternative options are either her existing surgery or an equally distant practice in another direction. When a family member contacted them to inquire about my sister's situation, they bizarrely questioned which side of her street she lived on - as if such a trivial detail should matter! Consequently, I now have a sister who is emotionally devastated, feeling rejected and abandoned by the very healthcare providers she desperately needs support from.

Terrible customer service at this place

The front desk staff display a consistently unwelcoming and discourteous attitude.

Terrible service and unprofessional medical staff

Hi I've been registered with this surgery for a few months, and the service has been mediocre at best. Last week, I had a terrible experience when requesting my sick note and prescription refill. I was told it would be sorted by last Friday or Monday and explained that I needed the documents for my upcoming trip abroad, as requested by DWP. I called yesterday and was instructed to call back today. When I did, the reception staff started giving me the runaround. It seems like neither my medication nor sick note was processed. I requested to speak with the practice manager, but instead of apologizing, they responded in a hostile manner. I was informed that the doctor had a migraine and couldn't help, which reminded me of a previous incident when I was called for an appointment, told another doctor would see me, but found the original doctor present at the surgery. I believe the core issue is that this surgery lacks permanent GPs, and the staff and practice manager seem more interested in deflecting responsibility onto patients or doctors. I was ultimately told to leave the surgery, which I found incredibly disrespectful. Thanks