West Rainton Surgery
Great! (22 reviews)
Great! (22 reviews)
Feedback reflects a mixed experience across the practice. Reception staff receive consistent praise for courtesy and helpfulness, with several patients noting exceptional service during initial contact and telephone interactions. Clinical care is frequently described as excellent and comprehensive, with patients appreciating thorough assessments and responsive communication. The practice environment is noted as clean and well organised, with flexible appointment access options including remote consultations.
However, appointment availability and waiting times present significant challenges. Multiple patients report difficulty securing appointments, with extended waiting periods for doctor consultations and delays between initial assessment and treatment. Telephone access has been problematic for some patients attempting to book. One patient experienced inconsistent clinical support over time, with concerns initially dismissed before a diagnosis was eventually made through private assessment elsewhere.
Additional areas for improvement include limited mental health support, parking availability constraints, and gaps in specific service areas such as maternity care coordination and pharmacy experience. Despite these challenges, many patients express confidence in the practice's core clinical capabilities and team responsiveness, though some have sought alternative providers due to access and continuity concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience across the practice. Reception staff receive consistent praise for courtesy and helpfulness, with several patients noting exceptional service during initial contact and telephone interactions. Clinical care is frequently described as excellent and comprehensive, with patients appreciating thorough assessments and responsive communication. The practice environment is noted as clean and well organised, with flexible appointment access options including remote consultations.
However, appointment availability and waiting times present significant challenges. Multiple patients report difficulty securing appointments, with extended waiting periods for doctor consultations and delays between initial assessment and treatment. Telephone access has been problematic for some patients attempting to book. One patient experienced inconsistent clinical support over time, with concerns initially dismissed before a diagnosis was eventually made through private assessment elsewhere.
Additional areas for improvement include limited mental health support, parking availability constraints, and gaps in specific service areas such as maternity care coordination and pharmacy experience. Despite these challenges, many patients express confidence in the practice's core clinical capabilities and team responsiveness, though some have sought alternative providers due to access and continuity concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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K S.
7 years ago
Great!
Easy to book an appointment here
It was straightforward to secure an appointment and the care provided was handled effectively.
Rob G.
8 years ago
Bad!
Appointment delays make waiting with young children difficult
The waiting times have been disappointing. On one occasion, I waited considerably longer than expected with a very young child. It seems unclear why appointments are scheduled for children if there is such a significant delay in being seen. This has been a recurring pattern across multiple visits for doctor appointments over an extended period. The only times appointments have run to schedule have been with nursing staff.