West View Millenium Surgery
Average! (22 reviews)
Average! (22 reviews)
Patient feedback reflects a mixed experience across the practice. Clinical competence and courtesy are consistently praised, with many patients commending the medical team's expertise and the welcoming approach of reception and support staff. Medication processing is noted as efficient in several reviews, and the online consultation service receives positive feedback for responsiveness. However, significant concerns emerge around appointment availability and the booking experience.
Multiple patients report difficulty securing appointments, with some facing waits of two weeks or longer, and others unable to obtain urgent slots despite clinical need. Waiting times present another recurring issue, with patients describing delays exceeding 30 to 45 minutes beyond scheduled appointment times. Communication gaps and a perceived lack of engagement during consultations are also highlighted, alongside concerns about rigid procedures and dismissive reception responses in certain interactions. The practice's approach to new patient registration and appointment allocation has been experienced as restrictive and unwelcoming by some prospective patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. Clinical competence and courtesy are consistently praised, with many patients commending the medical team's expertise and the welcoming approach of reception and support staff. Medication processing is noted as efficient in several reviews, and the online consultation service receives positive feedback for responsiveness. However, significant concerns emerge around appointment availability and the booking experience.
Multiple patients report difficulty securing appointments, with some facing waits of two weeks or longer, and others unable to obtain urgent slots despite clinical need. Waiting times present another recurring issue, with patients describing delays exceeding 30 to 45 minutes beyond scheduled appointment times. Communication gaps and a perceived lack of engagement during consultations are also highlighted, alongside concerns about rigid procedures and dismissive reception responses in certain interactions. The practice's approach to new patient registration and appointment allocation has been experienced as restrictive and unwelcoming by some prospective patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Croninkeith1 C.
8 years ago
Excellent!
Long-standing patient with consistent care
I have been a patient with this practice since the start. The service has been excellent.
Leanne A.
8 years ago
Excellent!
Helpful staff who actually listen to you
The practice has consistently demonstrated helpfulness and friendliness, with the clinical staff always taking time to listen to patients' concerns. I would happily recommend this surgery to others.