West View Surgery

Terrible service and impossible to book appointments

What was once an excellent medical practice has now deteriorated into a frustrating experience. They've implemented a policy that prevents scheduling appointments via telephone, even when patients explicitly state their inability to use online booking. Despite their automated message suggesting phone triage is possible, the staff remain obstinately uncooperative. I personally endured four separate phone calls just to secure a GP appointment for my infant. The entire process was completely unacceptable and deeply disheartening.

Disappointing medical care with mixed experiences

My experience with this healthcare provider started off wonderfully, but quickly deteriorated. During the initial months, everything seemed fine, but after two hospital stays, it has become a complete disaster. Today's appointment was particularly frustrating - I was left waiting 30 to 40 minutes in the reception area before being seen, and then the doctor summarily dismissed my concerns, contradicting the information on my discharge papers. It felt like she was directly calling me dishonest. I desperately wish I could return to my original doctor, who was exceptional and genuinely cared about my well-being. She was the one who urgently recommended hospital treatment because of her serious concerns about my condition. However, every subsequent doctor has been terrible. I am so disillusioned that I would absolutely refuse to return to this practice, even in a medical emergency.

Worst mental health care ever from doctor zehra

As someone struggling with mental health challenges, I found Dr. Zehra completely inadequate and dismissive. She seemed utterly clueless about handling mental health concerns, essentially telling me she needed to consult another physician for guidance. Her approach made me feel small and insignificant, leaving me in tears after the consultation. The doctor's unprofessional behavior included suggesting I watch YouTube videos as a solution, which was both insulting and inappropriate. Her lack of empathy and understanding was shocking for a medical professional. I was so distressed by this experience that I immediately changed medical practices to ensure I receive proper care and respect. Being judged by a doctor is the last thing a patient needs when seeking help for mental health issues.

Efficient and caring medical practice meets patient needs

Throughout the past 12 months, I've consistently found this medical practice to be highly accessible whenever I've required their care. I strongly suggest completing their digital triage questionnaire, as it typically yields a rapid response - usually within a quarter of an hour. Moreover, the personnel are both welcoming and comprehensive in their approach to patient service.

Disrespectful staff mistreat vulnerable patients repeatedly

I am utterly appalled by the unprofessional behavior of a receptionist who repeatedly verbally attacks my mother and her transportation drivers. This unacceptable incident has now occurred twice within a short period, where my mother and her drivers are harshly reprimanded and yelled at for being mere seconds late, despite the fact that the appointment scheduling is completely chaotic. The appointment lists my mother receives are riddled with errors, including incorrect dates, days, and even double bookings - one appointment was even mistakenly scheduled for a Sunday. The drivers, particularly an older driver and another with hearing difficulties, were treated abominably. My mother's treatment is consistently poor, and the entire situation is so distressing that it brings me to tears witnessing her and the drivers being subjected to such disrespectful and callous treatment.

Disappointing dining with minimal appeal

Not much to say. Definitely not a spot I'd choose to visit or recommend.

Terrible service and rude staff at clinic

Absolutely won't return to this facility, and the receptionist's unprofessional demeanor is completely unacceptable! She is clearly unsuited for customer-facing work. The doctor was equally unhelpful, dismissing my concerns as "viral" and making the entire visit a pointless exercise.

Terrible wait times and poor patient communication

Spent nearly an hour waiting for the pediatrician to see my child! While I comprehend potential emergency situations, patients with scheduled appointments deserve communication and options like rescheduling with another physician or on a different day! This isn't an isolated incident for me.

Quick and caring medical service saves the day

Exceptional service today - the front desk staff promptly picked up the phone and efficiently scheduled me for a same-day appointment, which was a pleasant surprise given my initial expectation of waiting a week. The physician was outstanding: thorough in examination, attentive to my concerns, and genuinely personable. I couldn't have asked for a better healthcare experience.

Friendly staff made my medical visit a breeze

The medical staff, including physicians and supporting personnel, consistently demonstrate a welcoming and supportive demeanor during my interactions with them.

Exceptional care and compassion from westview medical team

I was surprised by the negative feedback, given our consistently smooth experiences. During the pandemic, I battled a urinary tract infection, and the treatment felt like a precise medical operation, culminating in antibiotics without even a direct doctor consultation. While this might have been a straightforward case, it was incredibly meaningful to me. I can confidently say that whenever my family has required prompt medical attention, we've been promptly seen. It's disheartening. We returned this afternoon to meet a new physician, and we both left feeling completely at ease and comforted by Dr. McArron. I sincerely hope we're lucky enough to retain her services, as I don't recall ever feeling so satisfied with a medical consultation before. Westview, please, can we ensure she remains with us?

Frustrating medical delay with poor communication

Utterly disappointing service. My wife underwent blood drawing for diagnostic testing. After a fortnight, rather than receiving test results, she was informed insufficient blood had been collected. She was scheduled for another blood draw appointment today, but due to the nurse's illness, it has been delayed by two weeks until the 21st. Complete disorganization

Great service from a caring medical team

I consulted with Sam, an Advanced Practitioner, and he was absolutely fantastic. The front desk staff and entire team were equally supportive and friendly. Considering how challenging work can be right now, I want to acknowledge their great effort and express my sincere appreciation 😁👍🏻

Compassionate care when you need it most

Exceptional staff. Given the immense strain on the National Health Service and primary care centers being stretched thin, West View Surgery's team consistently demonstrates outstanding qualities. Their approach is marked by warmth, politeness, efficiency, and genuine dedication to patient care. While medical appointments can be daunting, this practice ensures that support is always readily available and delivered with compassion.

Best nurse ever makes blood draw painless

Sister Karen Hunt was exceptional and incredibly understanding. As someone who dreads blood draws, she was hands-down the most skilled and compassionate nurse I've encountered! Her demeanor was so warm, empathetic, and uplifting throughout the entire process. Additionally, I want to emphasize that I've consistently had nothing but positive interactions with the medical staff here - every nurse and doctor has been remarkably supportive, and the overall quality of care is truly outstanding.

Fantastic service from start to finish

Quick to reply and extremely supportive.

Fantastic local surgery with caring and efficient staff

Excellent medical practice. The front desk personnel are incredibly welcoming and supportive. Phone communication is consistently smooth and straightforward. Scheduling appointments is quick and convenient, and the medical staff—both nurses and physicians—are consistently warm and competent. Handling repeat prescriptions through email is also hassle-free. Fantastic team with a clear sense of job satisfaction and workplace harmony.

Terrible service and unhelpful staff at clinic

Extremely disappointing service, unable to complete my scheduled PSA blood test and then appearing to deliberately obstruct my attempts to reschedule, treating my request as a bothersome interruption to their day.

Dangerous doctors failed to hear my medical concerns

They completely ignore my concerns. I've explained my suffering with migraines, yet they're prescribing unnecessary medication. Today, they reinstated a drug that was causing me to cough up blood, claiming I didn't take it long enough. They've been absolutely no help and clearly lack competence. These doctors are totally inexperienced. STAY AWAY - YOU'LL ONLY WASTE YOUR TIME WITH THEM.

Loyal patient praises longtime medical practice's exceptional service

Throughout my four-decade relationship with this medical practice, I've consistently received outstanding care. The complaints about discourteous personnel completely baffle me. I suspect those making such accusations might themselves be challenging patients. In all these years, I've never experienced anything but respectful treatment and have always managed to secure appointments, frequently on short notice when circumstances are pressing. I remain thoroughly perplexed by the negative feedback and would absolutely not consider switching providers.