West View Surgery

Fantastic nhs service saved my health quickly

Excellent medical procedure with a swift scheduling turnaround - managed to secure an appointment just days after registering. Contrary to the persistent critics who love to bash the National Health Service, I must say the NHS has consistently delivered top-notch care for both myself and my relatives. Kudos to the dedicated healthcare professionals, and please continue your outstanding service.

Compassionate doctor delivers outstanding medical care

I wholeheartedly endorse West View Surgery. Dr Jeffries has provided me with outstanding medical attention. She has been wonderfully compassionate, engaging, caring, and instrumental in addressing my health issues. I am deeply appreciative of her dedicated support and assistance - my sincere thanks!

Friendly service made my day

The employees were incredibly supportive and went out of their way to assist me.

Exceptional medical care beyond my expectations

Phenomenal medical practice. Truly cannot find any criticism. Whenever I require their services, I can easily connect, communicate with staff, and receive a callback from a physician without any hassle!

Terrible medical care left me frustrated and untreated

I sought medical attention for my swollen ankles, but the healthcare providers were completely unhelpful. They merely repeated advice I was already familiar with. Currently, my ankles are so severely swollen that pressing them leaves visible indentations, and they're experiencing a burning sensation. I've also consulted physicians multiple times regarding my ongoing back problems. When I requested an x-ray for my back, they dismissively claimed it wasn't significant - despite the fact that I've struggled with back issues throughout my entire life. They promised to email a chiropractor and assured me I would receive a letter. However, two years have passed, and I've received neither a letter nor a phone call.

Terrible customer service at this business

Staff at the front desk consistently ignore incoming calls, making communication frustratingly difficult.

Terrible staff ruin an otherwise decent medical practice

Let me be diplomatic: the medical staff are acceptable, but the administrative team - specifically the reception, practice manager, and assistant manager - are absolutely dreadful. Their demeanor resembles that of sulky, uncooperative adolescents. I'm actively seeking another medical practice at the earliest opportunity.

Friendly staff and smooth service experience

Personnel are competent and the operation runs smoothly.

Terrible pharmacy service with repeated prescription errors

Completely unacceptable service. They've botched my prescription twice consecutively. I was erroneously billed twice by splitting my medication into two separate prescriptions. Despite taking this same medication monthly for more than two years, they had the audacity to blame me for the error, even though I had accompanying witnesses who can confirm my account. Steer clear of these incompetent individuals under any circumstances.

Exceptional healthcare that truly exceeds all expectations

The staff at this medical practice truly stand out from other healthcare providers I've encountered throughout my life. Residents of Keynsham have no idea how fortunate they are to have such an exceptional healthcare team! Remarkably friendly and efficient front desk staff Nurses who are genuinely trustworthy Doctors who demonstrate authentic compassion And an outstanding Nurse Practitioner who goes above and beyond

Frustrating surgery with amazing medical staff

I've been a patient at this medical practice for 4-6 years, and I'm honestly baffled as to why I continue to go there! The reception staff are utterly useless, consistently messing up my records by reverting my last name to my maiden name and proving themselves completely incapable of scheduling a simple appointment. In stark contrast, the medical professionals - doctors and nurses - are absolute gems! They are incredibly courteous, professional, and genuinely supportive, making them seem totally out of place in such a poorly managed clinic.

Mixed care with frustrating administrative challenges

I have conflicting thoughts about this medical facility. The medical professionals I encountered were truly exceptional. They always paid attention, took my concerns seriously, and treated me with utmost compassion and respect. However, the front desk staff have been incredibly discourteous and unhelpful. They consistently make errors when processing prescription requests. I can recall only one instance where I successfully obtained my medication. Despite being a patient at this practice for a full year, they failed to transfer my medical records from my previous healthcare provider, even though I had a child during this period. Now that I've relocated again, it's been three weeks and I'm still waiting for my records. This is particularly problematic as I have a serious medical condition, and my current GP is struggling to provide proper monitoring and treatment without access to my complete medical history. The practice would undoubtedly function more effectively if the reception staff demonstrated more professionalism and genuine commitment to their roles.

Worst medical practice ever avoid at all costs

Despite my ability to compose a lengthy critique of the reception and prescription team's abysmal performance, I'll keep this concise: 1. Deplorable demeanor and discourteous behavior 2. Critically hazardous prescription errors that left my frail mother with a serious illness completely without medication for several days, even after multiple confirmation calls. These mistakes inflicted significant emotional trauma on an already vulnerable patient. Regrettably, this is a recurring issue 3. Consultant correspondence languishing unaddressed in the system for months without any action. The physicians themselves are genuinely striving under challenging circumstances, but this practice urgently needs to restructure its support personnel and administrative processes.

Fantastic product that exceeded my expectations

Fantastic