Westbourne Medical Centre

Exceptional care from a top-notch medical professional

I visited Dr. Nicola Rowswell this morning for an urgent consultation, and she was absolutely outstanding. She was incredibly approachable and made me feel comfortable, while also being incredibly detailed and precise in her examination. I'm completely satisfied with how she addressed my medical concern.

Exceptional healthcare service with friendly and efficient staff

Over the past couple of years, we've extensively utilized the WMC's services. The centre maintains a serene and well-organized environment, and we've consistently appreciated the welcoming and competent reception staff. It goes without saying that the doctors and nurses deliver exceptional medical care. The implementation of the NHS App has been transformative, enabling us to easily schedule appointments, access test results, and request prescriptions. Consequently, we find it entirely unsurprising that the QCC has recognized the centre with a "Good" rating. Sincere appreciation to all the dedicated staff. Charles and Pat Rowland May 2024

Exceptional healthcare that goes above and beyond expectations

If there were a gold standard for medical practices, Dr. Kenneth Gallimore and his team at Westbourne Medical would epitomize it. Throughout my entire experience, I've never encountered a physician as meticulous, comprehensive, and dedicated. The sense of security I feel with their care is unparalleled, and when it comes to healthcare, what more could one possibly desire?

Terrible service and unprofessional medical centre nightmare

Completely worthless healthcare facility with discourteous personnel. I scheduled an appointment, yet waited an entire hour before being seen, which seems to be their standard practice of chronic tardiness.

Terrible medical experience with uncaring staff

A complete disaster that threatens one's well-being. At 54, I've been dealing with this medical practice since relocating here about three years ago. I underwent quadruple bypass surgery at Southampton, yet I've never actually encountered Dr. Myles in person. He made a single phone call to me. The personnel managing the NHS app are incredibly discourteous. Patients are degraded and disrespected. Their failure to provide necessary medical documentation is jeopardizing my income, and these staff members should be terminated. It seems they actually take pleasure in their unprofessional behavior....

Fast efficient care from wonderful nhs staff

I submitted the online self-referral form and received a phone call just 10 minutes later, followed by an appointment within 2 hours! Nicola conducted a comprehensive evaluation, identifying my issue and providing guidance. Truly exceptional service. Immense gratitude to the NHS staff.

Terrible service and endless waiting times

The line was absolutely dreadful, and the waiting time was equally terrible. Calling ahead might seem like a better option, but you'll still need to brace yourself for an extended period on hold.

Terrible customer service that makes me want to scream

Hands down, this is the most abysmal customer service imaginable. Without fail, every visit is plagued by incredibly unhelpful staff at the front desk who seem completely disinterested in providing any meaningful assistance.

Life-changing treatment for my persistent knee pain

I've been battling persistent knee discomfort for a quarter of a year. After consulting with musculoskeletal specialist Ian Kennedy, he conducted a comprehensive examination, pinpointed the underlying issue, and recommended an appropriate course of treatment. His approach was warm and approachable, he attentively heard out my worries, and addressed every single one of my questions comprehensively. I am completely content with the exceptional care I received.

Exceptional medical care with swift and friendly service

The service here is incredibly prompt and responsive. I've submitted several queries and booked multiple appointments, and their turnaround time is remarkably brief compared to other medical practices. Additionally, the medical staff—both physicians and nurses—are genuinely warm and compassionate.

Compassionate care that truly makes a difference

Always feel heard and understood. Receive assistance exactly when required and guidance to progress and enhance challenging circumstances. Currently, Ian Kennedy from musculoskeletal care and Dr. Gallagher have been part of this practice since 2009.

Exceptional medical care with compassionate professionals

The personnel at this facility consistently demonstrate professionalism, compassion, and exceptional customer service. They have repeatedly gone above and beyond in supporting me with my healthcare requirements, offering assistance that is both attentive and effective.

Quick and professional consultation with surgeon

Had a consultation with Mr Ian Kennedy today. The initial appointment was streamlined and productive - he swiftly arranged an x-ray and scheduled a follow-up visit.

Compassionate care from a medical professional

A big thank you to Kirstine Bartlett. Her patient communication was top-notch, and she provided clear, comprehensive answers to all my inquiries. I departed the appointment feeling genuinely supported and understood. I enthusiastically endorse her services.

Exceptional care for my frozen shoulder pain

I recently joined this medical centre and I'm truly amazed. I consulted with MSK practitioner Mr Kennedy regarding my frozen shoulder, and his approach was incredibly compassionate and encouraging. He was instrumental in addressing my discomfort. As a result of his expert treatment, I've experienced significantly improved mobility and dramatically reduced pain. Westbourne Medical Centre stands out as the most exceptional GP surgery I've ever encountered. My heartfelt gratitude goes to Mr Kennedy and the entire team of doctors and staff - you are all absolutely outstanding.

Smooth and effective medical treatment with ian kennedy

Met with Ian Kennedy and was thoroughly satisfied with the consultation. Ian Kennedy arrived punctually, and the injection took effect rapidly. Everything is looking promising thus far.

Excellent service and convenient online support

I've received exceptional care at this medical practice. Their digital assistance is incredibly convenient and efficient, streamlining the entire process.

Terrible doctor who doesn't care about patients

My recently chosen physician was incredibly patronizing and completely disregarded my concerns. I'm forced to endure a four-week waiting period just to discuss a referral with this healthcare provider.

Rude receptionist ruins first medical centre impression

I opted to switch to a nearer healthcare facility and discovered Westbourne Medical Centre was accepting new patients. Upon entering, I approached the receptionist, who entirely disregarded my presence, continuing her current task. Once finished, she began conversing with a coworker, offering no acknowledgment to me or the other waiting individuals. A simple "I'll be right with you" or any form of basic courtesy would have been appreciated. This created an extremely poor initial impression, and I found myself questioning the professionalism of the entire staff based on this interaction. Consequently, I promptly departed without further engagement.

Exceptional doctor delivers outstanding care for decades

Throughout my nearly two and a half decades as a patient, the medical care I've received has been absolutely exceptional. My physician consistently demonstrates an incredible ability to truly hear my concerns and address them with precision. From my perspective, the treatment and attention I receive are perfectly tailored to my needs. I am deeply grateful for this outstanding medical professional who has been my doctor.