Westbourne Medical Centre

Great care and professional skin surgery team

I underwent a minor surgical procedure recently. The scheduling process was smooth and prompt. The medical professional thoroughly explained the details of the operation and encouraged me to seek clarification on any concerns. I felt completely confident in their expertise and received comprehensive post-operative guidance. Overall, it was a reassuring and satisfactory experience. My appreciation goes to the medical team.

Compassionate care for my aching back today

I visited with a back problem and was treated to exceptional care. The professional thoroughly explained my medical situation and provided a comprehensive rehabilitation strategy. They demonstrated genuine empathy, fully grasping my physical and emotional state, which has left me feeling confident about my recovery path.

Amazing medical centre with caring and efficient staff

I've been receiving care at Westbourne Medical Centre for an extended period and have consistently had a positive experience (with only minor communication hiccups that were easily resolved)! A recent registration and prescription renewal matter arose, which was through no fault of the practice. The receptionist I interacted with demonstrated remarkable empathy and understanding. Despite the inherent complexities of their job, they provided exceptional patient support and explained the situation with remarkable politeness and composure. I was genuinely impressed by the administrative team's rapid response to my inquiry. In fact, they had proactively attempted to contact me even before I reached out. The overall service has been truly outstanding. I am immensely grateful to the team for addressing my concern so efficiently during what is undoubtedly a hectic time of year.

Unhelpful healthcare with dismissive and delayed response

Partially satisfactory, but tends to dismiss concerns and adopt a condescending attitude. Redirecting patients to pharmacists for assistance when professional support is crucial. Case in point: I experienced a high fever of 39.5°C with severe throat pain, and they informed me a GP consultation would occur two days later. Consequently, I sought emergency department care, where the physician was alarmed by my tonsil condition and immediately prescribed an intensive antibiotic regimen.

Amazing product that exceeded my expectations

Absolutely no complaints here!

Miracle worker fixed my chronic back pain

After enduring discomfort for nearly half a year, I was eventually referred to Mr Kennedy regarding my back issues. He was truly exceptional, and now I feel significantly more optimistic and hopeful about what lies ahead.

Frustrating delay in medical consultation results

On December 13th, 2023, I received a text message notifying me that my laboratory test results for blood and urine were ready, and I was advised to contact them to schedule a consultation. I promptly called shortly after 2:00 PM, where the receptionist presented me with two options: a quicker telephone consultation or a later in-person appointment. I opted for the telephone consultation, only to be informed that my general practitioner could see me on January 11th - an entire month from now!

Negligent care nearly cost my son his health

Appalling service! My son has been battling an infection for months, and all they did was dismiss it as "viral"! Eventually, he developed a severe infection with pus discharge, forcing me to rush him to the Emergency Hospital. The doctor finally saw him after a grueling 5-hour wait and stated he should have been prescribed oral antibiotics. He remains unwell, and they continue to parrot "it's viral, just carry on." These incompetent individuals are oblivious to the fact that prolonged, untreated infections can potentially lead to critical complications like brain damage or sepsis. I'm bewildered why they're even employed by the NHS? Why are they consuming our tax money when they're incapable of providing adequate patient care? Dentists have already abandoned the system, transitioning to private practice because they couldn't justify delivering quality care under NHS constraints. It's straightforward - if you can't properly care for patients, return the funding and go private. How do they sleep peacefully at night? What a demoralizing, unfulfilling profession. They urgently need to reconnect with their original medical calling and start genuinely caring for patients. I've fortunately secured private medical insurance due to my frustration with this system. Yet, I'll still be compelled to pay taxes for this unsatisfactory service. The healthcare system has become a complete mockery. Post-COVID, doctors seem reluctant to conduct face-to-face consultations, apparently preferring an easier lifestyle. Absolutely devastated.

Worst medical experience of my entire life

I'd gladly assign this medical practice a rating below zero if I could! My interactions with this GP consistently push me to the absolute limits of my patience. Each encounter leaves me feeling exponentially more aggravated and stressed than usual, to the point where my frustration becomes unbearable.

Compassionate care from a stellar medical team

A skilled physician relies on a strong support staff, and this principle certainly holds true at Westbourne medical, as I can attest from my extensive fourteen-year association with the practice. I extend my heartfelt appreciation to Dr. Schuster Bruce and the exceptional team surrounding him. Carole Bean.

Exceptional healthcare that truly makes a difference

I've been a patient at this medical practice for nearly half a decade, and it truly stands out as the most exceptional GP surgery I've encountered across multiple locations nationwide, including the capital. The entire team, from physicians and nursing staff to the front desk personnel, demonstrates genuine compassion. They're an incredible group who consistently provide prompt and streamlined service. I'm deeply appreciative of how they've simplified healthcare for me and fellow patients!

Terrible healthcare experience with unhelpful dr foster

I'm utterly dismayed by the substandard medical care, particularly from Dr. Foster. My initial visit felt like being processed on an assembly line, with zero effective assistance. I can get a hearing test at Boots for a reasonable cost, so why am I paying NHS fees for such inadequate service? I requested an ankle X-ray referral, but was flatly denied NHS coverage. Hearing issues: rejected. Ankle problem: dismissed. For my chronic fatigue, she ordered a blood test, which she deemed "fantastic" despite providing zero follow-up results. The lingering hand pain and week-long black bruise on my arm were completely ignored. Initially, I gave up. However, I later attempted another consultation regarding sleep apnea, which my partner confirmed. I experience frequent breathlessness during sleep, disrupting my rest and causing daytime exhaustion. I sought a sleep clinic referral, but Dr. Foster merely sent a website link for self-assessment, effectively leading nowhere. After completing their questionnaire, I was informed I didn't qualify for the NHS sleep clinic and was instructed to undergo additional blood tests for alternative evaluation - as if she were the specialist determining my care pathway. I can't help wondering if my Polish nationality and sexual orientation are influencing this treatment.

Compassionate care that exceeded my expectations

I am truly appreciative of the nurse practitioner's prompt response to my call today. Although I've typically been skeptical about telephone medical consultations, this interaction was exceptional. The healthcare professional was incredibly competent and efficiently arranged my medication. She meticulously explained the instructions and thoroughly discussed future follow-up care. Heartfelt thanks for such excellent service.

Terrible service that leaves patients in the dark

Unbelievable incompetence from management! The phone lines are perpetually jammed, and everything moves at a snail's pace. I've been attempting to obtain a medical certificate and am still waiting after seven days. Is there any chance of receiving a return call? Absolutely not. Can you actually connect with someone? Not a chance. Email responses? Potentially, but only after an excruciatingly long delay.

Caring doctor who truly helped my healing journey

A heartfelt thank you to Ian Kennedy for his exceptional support with my finger injury. He provided invaluable guidance about splinting and swiftly arranged a referral. I'm truly grateful for how he went above and beyond to assist me. Sincerely, Lindsay Baker

Terrible medical service with zero communication

Their communication is nonexistent. After a month of waiting, I've received zero assistance or even a courtesy call. Moreover, they've repeatedly provided inaccurate medical guidance and misdiagnosed my condition. Absolutely subpar service.

Skilled physiotherapist solves my foot pain mystery

I consulted physiotherapist Mr Ian Kennedy regarding intense foot discomfort. His diagnostic approach was incredibly meticulous, and he suggested obtaining an X-ray. The imaging revealed the underlying cause of my pain, and Mr Kennedy promptly contacted me to explain the findings. He has now arranged a referral to an orthopaedic specialist. Mr Kennedy handled my medical concerns with utmost efficiency and professionalism, and I feel optimistic about resolving my condition. My sincere appreciation goes to Mr Ian Kennedy.

Compassionate chiropractor who truly understands patient care

During my most challenging moments of physical discomfort, Ian consistently demonstrated remarkable compassion and understanding. He took the time to thoroughly and clearly articulate my medical situation, always maintaining a gentle and supportive demeanor. I am deeply grateful for his exceptional care.

Exceptional medical care with genuine compassion

As per usual, I'm providing an unbiased assessment - this GP practice truly stands out as the most compassionate and supportive I've encountered. The staff are incredibly dedicated and genuinely go above and beyond to assist patients. They take genuine care to listen attentively, which is a stark contrast to other medical practices we've experienced. When you contact them by phone, the reception team is consistently warm and professional, always striving to provide the most helpful service possible. Overall, this is an exceptionally well-managed medical practice that deserves high praise. Sincere appreciation to Andrew and Dawn.

Compassionate care from a truly exceptional professional

Exceptional care provided by Ian Kennedy during my husband John's consultation today. His professional expertise was evident, and he demonstrated outstanding interpersonal skills. He communicated complex medical information clearly and comprehensibly, ensuring we fully grasped the details. We are genuinely excited about maintaining our medical relationship with him moving forward.