Westbury Medical Centre
Poor! (24 reviews)
Poor! (24 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Reception staff receive consistent praise for their welcoming and supportive approach, and vaccination services are highlighted as seamless and well-organised. However, appointment availability emerges as a substantial concern, with patients reporting difficulty securing urgent consultations within reasonable timeframes and frustration with rigid booking systems that require calling at precise opening times. Waiting times present another recurring issue, with patients experiencing lengthy delays even for scheduled appointments.
Staff conduct and courtesy show polarised experiences. While some patients describe compassionate care and exceptional clinical support, others report unprofessional and discourteous behaviour from reception and clinical staff. Prescription processing and medication management present operational challenges, with patients citing inconsistent service, payment system limitations, and communication difficulties. The practice environment is described as outdated by several patients, and referral responsiveness varies, with some referrals processed efficiently whilst others experience significant delays.
Positive feedback emphasises the welcoming reception experience, efficient vaccination administration, and responsive specialist referrals when accessed. These strengths contrast with concerns about appointment access constraints, communication responsiveness, and overall service consistency. The mixed feedback suggests that while certain service elements function well, systemic issues around appointment availability and staff conduct require attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Reception staff receive consistent praise for their welcoming and supportive approach, and vaccination services are highlighted as seamless and well-organised. However, appointment availability emerges as a substantial concern, with patients reporting difficulty securing urgent consultations within reasonable timeframes and frustration with rigid booking systems that require calling at precise opening times. Waiting times present another recurring issue, with patients experiencing lengthy delays even for scheduled appointments.
Staff conduct and courtesy show polarised experiences. While some patients describe compassionate care and exceptional clinical support, others report unprofessional and discourteous behaviour from reception and clinical staff. Prescription processing and medication management present operational challenges, with patients citing inconsistent service, payment system limitations, and communication difficulties. The practice environment is described as outdated by several patients, and referral responsiveness varies, with some referrals processed efficiently whilst others experience significant delays.
Positive feedback emphasises the welcoming reception experience, efficient vaccination administration, and responsive specialist referrals when accessed. These strengths contrast with concerns about appointment access constraints, communication responsiveness, and overall service consistency. The mixed feedback suggests that while certain service elements function well, systemic issues around appointment availability and staff conduct require attention to improve the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Raj T.
7 years ago
Bad!
Frustrating wait times ruin customer experience
Consistently experiencing lengthy wait times, even with a scheduled appointment. Truly frustrating and disheartening 😔
Anne-marie M.
7 years ago
Bad!
Terrible doctor with zero bedside manner
Extremely unsatisfactory. The general practitioner displayed highly unprofessional and discourteous behavior.
Karen W.
8 years ago
Excellent!
Fantastic service with speedy same-day appointments
The reception team is consistently welcoming and supportive. I've consistently managed to secure same-day consultations through their walk-in service, though I acknowledge this approach might not work for all patients. During my visits, they've provided comprehensive care, effective treatment, and valuable guidance.
Kim C.
8 years ago
Bad!
Terrible service for busy moms with urgent needs
Impossible to secure a timely consultation for an urgent bacterial infection - with wait times stretching beyond seven days! The clinic's walk-in schedule is completely impractical for busy parents juggling work and school drop-offs, making essential medical care frustratingly inaccessible.