Western Road Medical Centre

Excellent service despite long wait times

Despite the often lengthy wait times for appointments, I've consistently been impressed by the exceptional service at this practice. The front desk staff consistently go above and beyond, displaying a level of courtesy and empathy that truly stands out. Their willingness to assist and accommodate patients is commendable. As for the physicians, my experiences have been nothing short of excellent. They've demonstrated a genuine interest in my concerns, listening intently and offering invaluable guidance. Their expertise and patient-centered approach have left a lasting positive impression. Given the high quality of care and service I've received, I wholeheartedly endorse this medical practice to others seeking top-notch healthcare.

Prompt care for worsening issue

I recently reached out to the clinic regarding a persistent issue that had been escalating over time. Initially, they scheduled me for an appointment three weeks out, suggesting I try calling in the morning to snag a cancellation. However, after consulting with Nurse Debbie and detailing my concerns, they expedited my case, securing me a slot for the very next day. Despite the evident high patient volume at the practice, the staff demonstrate a genuine willingness to assist and pay attention to their patients' needs. Thus far, my experience with them has been satisfactory.

The best!

I have no complaints whatsoever - this group practice is the best!

Contrasting receptionist experiences at GP surgery

My experience with the reception staff at this medical practice has been a rollercoaster. Initially, I encountered Helen, whose demeanor left much to be desired. Her approach was confrontational, condescending, and she frequently interrupted me. I'm compelled to bring this to the attention of the reception manager and request a review of our phone conversation from 15:22 today. It's unfortunate that staff members like Helen can tarnish the reputation of an entire practice, despite the commendable work of the physicians. However, I must highlight a stark contrast in my subsequent interaction. The following day, I had the pleasure of speaking with Laura, whose assistance was exemplary. Her professionalism and helpfulness were a breath of fresh air, demonstrating the standard of service one should expect. It's evident that Helen could benefit from observing Laura's telephone etiquette and overall approach to patient interactions. It's crucial to remember that patients contact GP surgeries out of genuine health concerns, not for idle conversation or confrontation. We seek the expertise of healthcare professionals, and the reception staff should facilitate this process with empathy and efficiency, as Laura so aptly demonstrated. I'd appreciate guidance on the next steps to formally address my concerns regarding the initial interaction.

Scam alert: Medical center's suspicious link

I received a suspicious message containing a link, supposedly from this medical center. It had all the hallmarks of a scam attempt. I'd strongly advise others to be cautious and verify any communication directly with the facility before clicking on links or providing personal information. This experience has left me questioning the security measures in place to protect patients' data and the center's overall professionalism. It's concerning that such deceptive tactics could be associated with a healthcare provider, even if it wasn't directly from them. I'm disappointed and wary about trusting this medical center with my health information in the future.

Friendly staff provides excellent service

The personnel at the medical facility, as well as those handling phone inquiries, exhibited exceptional courtesy and demonstrated a high level of proficiency in their roles. Their demeanor and expertise left a notably positive impression on my experience with the healthcare provider.

Exceptional London GP: Gratitude for outstanding care

I'm incredibly grateful for the exceptional care I've received from this GP in London. Their expertise and support have been nothing short of outstanding. Words can't adequately express my appreciation for their unwavering dedication and assistance. Truly, they've set the gold standard for medical professionals in the city.

Fast-paced workplace with positive aspects

The workplace offers a commendable atmosphere, characterized by its swift-moving and dynamic nature. The overall experience is positive, with the rapid tempo contributing to an engaging and stimulating professional setting.

Poor service mars excellent medical care

The medical professionals at this establishment are truly exceptional, delivering top-notch care. However, the front desk leaves much to be desired. Attempting to reach them by phone is an exercise in patience, often requiring an hour or more of waiting before someone finally answers. Even more concerning is their handling of patient concerns; when I tried to voice a complaint, the reception manager abruptly terminated the call. Such dismissive treatment towards individuals seeking medical attention is wholly unacceptable and raises serious questions about their commitment to patient care and satisfaction.

Exceptional care and service at surgery center

I had an exceptional experience at this medical facility. The staff's helpfulness was truly outstanding, and both the administrative team and doctors were top-notch. Their readiness to assist was evident throughout my visit. Scheduling appointments was a breeze, which I greatly appreciated. My surgical procedure went smoothly, and I feel that even a five-star rating doesn't fully capture how impressed I am with the care I received. The level of service and expertise surpassed my expectations, making my entire medical journey remarkably positive.

Friendly reception and convenient online services

I've had consistently positive experiences with the reception staff at this medical practice. The ladies working there are invariably courteous, amiable, and eager to assist. While scheduling appointments can occasionally prove challenging, the team consistently goes above and beyond to offer guidance and support. A particularly convenient feature is the ability to manage appointments and prescription renewals through their mobile application, streamlining the entire process. This technological integration significantly enhances the overall patient experience, making healthcare management more accessible and efficient.

Friendly staff despite booking challenges

While my initial attempt to schedule an appointment left something to be desired, I must commend the reception staff for their exceptional warmth and hospitality upon my arrival. Their friendly demeanor and willingness to assist made a significant difference. I was particularly impressed by Dr. Eva (if I recall her name correctly), who exhibited a delightful blend of professionalism and approachability. Her caring attitude resonated with my previous encounter with a nurse at the facility, both of whom demonstrated admirable compassion. The overall atmosphere created by these individuals was truly commendable, leaving a positive impression despite the initial booking hiccup.

Positive experience with Dr. Fahreen and staff

Dr. Fahreen stands out among the exceptional medical staff at this practice. The level of care provided is commendable, with the physicians demonstrating notable expertise and professionalism. My experience was particularly positive, thanks in large part to Dr. Fahreen's attentive and thorough approach.

Exceptional care at Western Road since 1977

I've been a patient at this practice since 1977, and I must say, it's consistently exceeded my expectations. The reception staff, despite what some might claim, are absolutely delightful. As for the physicians, they're nothing short of exceptional. Just today, I had an appointment with Dr. Naima, who was simply wonderful. She addressed all my concerns and made me feel truly valued. I couldn't possibly ask for more attentive care. My heartfelt gratitude goes out to everyone at Western Road for their outstanding service over the years.

Exceptional care at Western Road surgery

I've been a patient at this medical practice since 1985, and I'm continually impressed by their exceptional care. Over the decades, they've not only expanded but also enhanced their services significantly. The range of medical offerings is comprehensive, and they consistently provide same-day appointments for urgent matters. Their responsiveness and proactive approach are commendable. Despite an increasing patient load and occasional phone queues, the staff invariably treats everyone with utmost consideration. Recently, I've had two experiences where routine check-ups led to unexpected fast-tracking by vigilant doctors. Their attentiveness resulted in early cancer detection and swift treatment, for which I'm profoundly thankful. From the front desk to the medical professionals, including physiotherapists, the entire team exudes approachability, expertise, and compassion. They make you feel genuinely valued and well-cared for. If the rating system allowed, I'd award this practice far beyond the standard five stars - they truly deserve a perfect ten.

Friendly service with a helpful attitude

The staff exhibited a welcoming demeanor and demonstrated a genuine willingness to assist. Their approachable attitude and eagerness to help created a positive atmosphere throughout my experience.

Excellent service at local surgery

I've had a truly positive experience with this surgery, despite some varied opinions I've heard. The reception staff are incredibly accommodating and warm, consistently going above and beyond to fit patients in, especially for pressing matters. I'm thoroughly impressed by the professionalism and supportive nature of the entire medical team, from the doctors to the nurses. We count ourselves lucky to be part of such a well-managed practice, particularly given the current strains on the NHS and the obstacles they're navigating. This surgery stands out as a beacon of excellent care and service, and I wholeheartedly endorse it to others seeking quality healthcare.

Disastrous clinic experience: Neglect and apathy

The staff's conduct was appalling, and their treatment of patients was utterly unacceptable. Upon my visit today, I attempted to schedule an appointment with a physician, but before I could even explain my situation, they abruptly informed me that no slots were available. They dismissively provided a single phone number, instructing me to call after noon. Despite numerous attempts, my calls went unanswered. This level of negligence is unconscionable. For three days, I've been suffering from a high fever and severe throat pain, rendering me unable to eat or drink. I'm experiencing intense ear and head discomfort, and I've noticed white patches in my throat. Upon returning to the clinic, I was callously told to try that same useless number again. Their refusal to grant me a doctor's appointment is beyond comprehension. This blatant disregard for human well-being is shocking – one could perish under such circumstances. The entire experience was nothing short of horrendous.

Frustrating clinic: Inaccessible and unhelpful

Securing an appointment at this establishment has proven to be an insurmountable challenge. For what seems like an eternity, I've persistently attempted to book a slot, only to be met with the disheartening news of full schedules stretching weeks ahead. Even in dire situations, obtaining an urgent consultation appears to be an exercise in futility. The rare occasions when one does manage to breach their impenetrable fortress of unavailability are equally disappointing. My recurring visits for sleep-related issues have been met with dismissive responses, claiming such matters fall outside their purview - a stark contradiction to the services advertised on their own website. It's as if they're determined to shirk responsibility, hastily ushering patients out the door. Their apathetic approach extends to every concern I've presented. The staff's palpable disinterest and unhelpfulness, coupled with their obvious eagerness to conclude consultations prematurely, have left me thoroughly disillusioned. The subpar quality of care has driven me to seek private alternatives, as the prospect of returning to this establishment has become utterly unpalatable.