Western Road Surgery

Receptionists made booking straightforward and easy

Outstanding experience overall. The front desk staff consistently demonstrate exceptional helpfulness and professionalism. I have attended appointments with various clinicians for both myself and my family members, and I consistently feel heard and reassured throughout my visits. Highly satisfied with the care received. Would strongly encourage others to consider this practice.

Receptionist couldn't help with appointment booking

The service I received was disappointing. I was unable to secure an appointment through the standard booking process, and the receptionist suggested I attend the emergency department instead. When I escalated my concerns to the office management, I received a similar response, and was informed that there were alternative medical practices available in the area. This practice was previously considered one of the better options locally, but my experience suggests standards have declined significantly.

Quick response made me feel valued

Excellent service today, particularly impressive given it was a Monday. The phone line was answered promptly after calling in the morning, a clinician returned the call mid-morning, and I was able to collect my prescription by late morning. It's reassuring to feel valued and prioritised by the practice.

Friendly staff made booking appointments straightforward

Based on the feedback I've received about medical practices in general, I can only express positive comments about this surgery. The team members are welcoming and demonstrate excellent efficiency in scheduling patient consultations, particularly for younger patients.

Couldn't get through on the phone for prescriptions

Attempted to contact the practice by telephone regarding a repeat prescription request, but was unable to reach anyone at that time.

Efficient phone appointment and quick prescription service

I contacted the surgery this morning to arrange an appointment during the pandemic-related restrictions. I was offered a telephone consultation slot and requested to submit photographs of the affected area, which I provided. The clinician called at the scheduled time and recommended medication for the issue, which I picked up approximately thirty minutes later from my local pharmacy. Considering the challenging circumstances at that time, I felt the entire process was managed effectively and I was satisfied with the service and care I received.

Couldn't reach surgery when needing prescription

I've been struggling to obtain a prescription refill. The website provided no assistance, and when attempting to contact the practice by phone, I received a message indicating they were unavailable and disconnected the call. The delay in receiving this medication is causing me significant concern about my wellbeing during the upcoming period. 😡

Helpful and efficient from start to finish

This is an excellent medical practice. Every time I have visited, the team has consistently demonstrated helpfulness and efficiency. I would like to commend all the clinical and support staff for their outstanding service.

Reception staff wouldn't answer basic health questions

Disappointing experience with the practice staff. They were unwilling to address a straightforward health query. If you are a patient here, you may wish to consider seeking care elsewhere where you feel better supported.