Westgate Surgery

Friendly staff made my trip absolutely perfect

The staff who assisted me during my holiday were absolutely delightful - incredibly friendly, talkative, and supportive throughout my entire trip.

Terrible doctor with zero empathy for women

Dr. Leire demonstrates a dismissive attitude towards women's health concerns, particularly in gynecological matters. His approach appears insensitive and discriminatory, showing a lack of empathy and professional respect for female patients experiencing medical challenges.

Exceptional care and personal touch from surgery team

I'm utterly baffled by anyone who wouldn't rate this medical practice at the absolute highest level. This morning, I connected with Amy, and while I was hesitant to trouble Dr Williams directly, Amy meticulously followed procedure and promised to return my call while I waited for a message response. True to her word, she called back and informed me that Dr Williams would contact me personally. In less than thirty minutes, the exceptional doctor herself rang me and promptly sent a prescription to Paydens. I subsequently called the pharmacy, and you can also find my positive feedback on Google. This practice consistently exceeds expectations. Without. Fail. Every. Single. Team member. Heartfelt thanks to Amy. Heartfelt thanks to Dr Williams. Now I'm heading back to bed with my medications for some rest and to start my antibiotic treatment. You are truly exceptional. X

Terrible medical care and communication nightmare

Patient-doctor communication has become virtually non-existent these days. Despite having a highly complex set of eye conditions, I'm still waiting for a response to a fit note request made 8 days ago. I was compelled to file a complaint against Dr Walton after uncovering fabrications in my medical history. While their nurse was pleasant and competent, I would advise anyone with serious health concerns to seek care elsewhere if possible. Dr Leire is equally disappointing. These supposed healthcare professionals are meant to simplify life for patients with health challenges, yet Dr Leire is making life-altering decisions without ever having spoken to or examined me - it's absolutely unacceptable. UPDATE: My glaucoma clinician has officially registered me as Severely Sight Impaired (Blind), which means I no longer must tolerate an incompetent physician rejecting my fit note requests. The fact that he consistently denied requests from someone rapidly losing their vision speaks volumes about his professional competence!!!

Terrible healthcare service that left me frustrated

Absolutely terrible encounter. I was unable to secure a medical appointment for an entire week. The entire facility seemed deserted. The front desk staff appeared completely disengaged, merely socializing and lounging around. Utterly unacceptable!!!

Compassionate care from a wonderful medical team

I'm grateful to Dr Jha, Harry, and the entire surgical team for facilitating my treatment today. I apologize for any inconvenience caused and assure you it won't be repeated. May you all enjoy a wonderful evening.

Dangerous healthcare with zero communication or care

I strongly advise steering clear of this surgical practice. Their approach is utterly unprofessional and demonstrates a complete lack of compassion. A nurse initially informed me about additional medication needs, but the doctor declined authorization without extended blood pressure monitoring. Surprisingly, the medication appeared at Boots, yet I'm still weeks away from receiving a heart monitor. Despite sending six emails, making numerous calls, and even visiting the reception in person, they've consistently ignored my requests for an explanation. Moreover, they abruptly discontinued my Nitroglycerin without any warning and steadfastly refuse to explain why, leaving me experiencing daily pain that the medication previously alleviated. I cannot emphasize enough how much I discourage anyone from seeking treatment here. Dr Leire has even been reckless with medication prescriptions this year, and were it not for Boots Pharmacy, I would have remained completely unaware of potential issues.

Fantastic support that exceeded my expectations

Wow, what a fantastic upgrade! The customer support was exceptional and incredibly accommodating.

Frustrated patient struggling with chronic back pain

I reached out today about my ongoing lower back pain and sciatica, which has been troubling me for the past twelve months, yet I'm continually being dismissed with pain medication. When I advocated for an MRI or another specialist referral, I was informed that I must wait until the new year for a GP appointment that could potentially initiate a referral. While infuriating, this response is unfortunately typical. My mobility is so severely restricted that I'm now considering visiting the emergency department or an Urgent Treatment Centre just to get some proper attention.

Speedy vaccines with minimal waiting time

Got my flu and covid vaccinations. The process was incredibly streamlined and rapid. Barely any queuing, with the entire experience taking less than 10 minutes from arrival to departure.

Exceptional care at westgate medical practice

I trust completely in the medical professionals and support team at Westgate surgery.

Fantastic healthcare team with top-notch patient care

I receive treatment at this medical facility. The entire staff delivers top-notch care and works tirelessly. Despite being constantly swamped, they ensure quick appointments. The personnel consistently demonstrate courtesy and genuine willingness to assist. Truly outstanding service.

Speedy and caring medical service at westgate surgery

Despite the widespread criticism of medical practices, I'd like to express my gratitude to Westgate surgery. When I called at 8:00 in the morning, I was able to secure an appointment with my general practitioner by 9:50 am on the same day. The service was outstanding, and the staff were incredibly welcoming. Sincere appreciation.

Exceptional care and service from start to finish

Outstanding medical procedure. My primary care physician offers an exceptionally streamlined, competent, and compassionate patient intake experience. The entire team demonstrates remarkable warmth and supportiveness.

Exceptional healthcare with compassionate and attentive staff

I cannot find a single criticism for this medical practice. Throughout my entire experience, I've never encountered any problems. The staff are exceptional, and I've had seamless access to my controlled medication prescriptions. Their online services are outstanding, and phone wait times have always been minimal. As a patient, I've consistently felt heard and understood, knowing that if any issues arose, I could confidently approach them for support. In my opinion, this is a top-tier healthcare provider deserving a perfect rating. I'm genuinely disappointed to be leaving due to my relocation. I sincerely hope they maintain their excellent standard of care.

Terrible service and dismissive staff at local gp

Prior to the pandemic, my local general practice was excellent, but now every consultation is conducted over the phone with no in-person appointments available. The new reception staff are discourteous, curt, and unhelpful, consistently redirecting patients to pharmacies, the NHS 111 service, or alternative healthcare facilities. In my opinion, they are unfairly burdening other segments of the National Health Service, and I am thoroughly dismayed by the quality of care that Wesgate residents are experiencing.

Frustrating service with occasional helpful moments

I attempted to contact the surgery eight times today, and each call was abruptly terminated. With a 10-week-old infant at home and concerns about a circulating virus, I found their communication extremely frustrating. Their inaccessibility raises serious questions about the practice's professionalism. Ultimately, I resorted to health care assistance for support. During my sole consultation with a doctor, she surprisingly suggested deferring to health care assistance's advice over her own regarding infant and breastfeeding matters. I've been visiting this surgery multiple times, and it seems nurses predominantly handle patient interactions. Fortunately, the nursing staff remains cordial and approachable. Despite being a patient for nearly five years, I believe significant improvements are necessary. Every email I send requires persistent follow-up for a response. Particularly concerning were two prescription requests where, despite informing them of chemist submission, they failed to provide a simple acknowledgment. Regarding my request for a medical travel note, I was essentially dismissed due to my pregnancy, with the surgery demonstrating minimal effort towards pregnant patients. The only scenario where I'd describe their service as satisfactory is when I need a vaccination.

Disappointing service since covid hit healthcare system

Initially, the medical practice seemed satisfactory, and I had no issues with my physician. However, since the pandemic, I've become increasingly frustrated with their constant phone calls and subpar service. As a healthcare worker who was on the frontlines alongside hospitals and essential businesses, I believe medical practices should have been equally accessible. The telephone-based system is ineffective and is driving patients to emergency rooms unnecessarily due to the lack of available appointments and care. I'm perplexed by how doctors claim to be overwhelmed when patients can't even secure a consultation. I've missed three callback attempts, and when I tried to reschedule, they were unable to accommodate me. Today, I was placed on the emergency contact list, yet no one reached out. Needless to say, I am thoroughly disappointed and disgusted with their customer service. The current situation is causing significant suffering for numerous patients.

Compassionate care made my hospital stay better

During my visit, I was fortunate to encounter a compassionate nurse and a healthcare assistant who made me feel truly valued. The staff took the time to engage with me without making me feel hurried, which was incredibly refreshing. They were both kind and dedicated professionals who truly exemplified excellent patient care!

Exceptional surgery with compassionate and responsive staff

My husband and I have nothing but praise for this medical practice. When requesting a callback, our wait times have ranged from as short as 30 minutes to a maximum of 2 hours. Throughout these uncertain times, we've consistently found the staff to be incredibly accessible and compassionate. The nurses, particularly Darcie and Julie, are truly exceptional and represent the practice wonderfully. Additionally, Dr. Walton - and some might disagree - has been absolutely outstanding in his care for us both.