Westgate Surgery

Exceptional healthcare that truly cares for families

I'm baffled by anyone criticizing this medical practice, as my experience couldn't be more different. The entire team is exceptional. The physiotherapist demonstrates genuine compassion and expertise, while Dr. Vishwanathan represents the gold standard of what every general practitioner should aspire to be. The front desk staff are not just competent, but also remarkably pleasant - they truly deserve recognition. My family has been under their care for three decades, and I'm so satisfied that I've deliberately chosen to remain within their service area.

Worst medical experience ever avoid this place

Absolutely appalling customer experience. The front desk staff and medical professionals displayed shocking levels of discourtesy and unprofessionalism.

Confidentiality breach mars otherwise excellent medical practice

Can't criticize the medical staff, they're all exceptional, but the receptionist prevented the practice from achieving top marks. When I collected my medical documents today, consisting of two substantial envelopes, I opened one and discovered a page containing another patient's confidential medical information. That's hardly maintaining the expected level of discretion and professionalism, is it?

Best medical care in thanet

Based on what I've gathered, this medical practice stands out as the top choice among healthcare providers in the Thanet area. The physicians are exceptional, and the entire staff are incredibly kind and supportive. I extend my heartfelt gratitude to everyone involved.

Solid tool for developing consistent habits

A solid technique for skill development and improvement, offering valuable insights and methodical approach to learning and refining one's abilities.

Convenient care and quick pharmacy service

I've consistently found it easy to secure a consultation on short notice, typically within 24-48 hours. The medication fulfillment process at the neighborhood drugstore is top-notch.

Great product worth every penny

Outstanding ✓

Exceptional medical care with compassionate professionals

I have absolutely nothing but praise for the exceptional treatment and support I've received from my physician and all the personnel at the medical practice.

Successful surgery exceeded all my expectations

Extremely satisfied with the surgical procedure I underwent.

Skilled surgeon saved my life today

Outstanding medical procedure.

Life-changing surgery with compassionate medical team

Outstanding surgical experience with top-tier medical professionals and support personnel.

Awful service and parking nightmare at clinic

The front desk staff are incredibly unhelpful and inefficient. I was forced to stand around for nearly a quarter of an hour while attempting to check in for my appointment, struggling with the self-service kiosk since I was unfamiliar with the system. After patiently waiting in line, I was abruptly informed that I had supposedly missed my scheduled time, despite arriving well in advance and being delayed by their own sluggish check-in process. As if that wasn't frustrating enough, the parking situation is absolutely deplorable - finding a spot on the surrounding streets is practically impossible!

Compassionate medical staff marred by terrible reception

Compassionate medical professionals undermined by an exceptionally discourteous, dismissive, and obstructive front desk staff.

Terrible healthcare with zero patient support

Absolutely no empathy or understanding here. The front desk staff are completely ineffective, failing to handle a routine repeat prescription correctly despite it being a consistent request for over 12 months. Securing an appointment seems impossible, and the receptionists come across as arrogant and self-important, acting as if they have medical expertise. Incorrect prescriptions from the doctors are a frequent occurrence at this practice. I'd gladly switch to another surgery, but I'm trapped by my postcode limitations.

Compassionate care for my elderly father

Excellent facility that provides top-notch care for my elderly father, ensuring his comfort and well-being with exceptional attention and support.

Compassionate care when we needed it most

I extend my heartfelt gratitude to the receptionist who handled my call and message earlier today (regrettably, I cannot recall her name - my sincere apologies!) and to Dr. Vishwanathan for his prompt telephone consultation with my husband and swift response. We are truly appreciative of their help.

Dangerous healthcare with incompetent staff and poor management

A medical practice that endangers patients' well-being. The leadership and associates demonstrate minimal commitment to preventive healthcare, and their incompetence in managing a quality service is glaringly apparent. The staff comprises inexperienced professionals and physicians who desperately need additional training. Proceed with extreme caution!

Inconsistent care with long wait times and unprofessional staff

Drawbacks: The standard appointment scheduling of two weeks is excessively prolonged. I caught the front desk staff speaking critically about a patient, which is highly inappropriate. Strengths: My physician demonstrates remarkable attentiveness and displays excellent interpersonal skills during consultations.

Friendly staff make up for slight scheduling delays

Excellent customer care with a minor drawback of occasional delays past the scheduled time. Despite the wait, the staff remains welcoming and gets the job done effectively.

Worst customer service ever terrible phone support

I'd rate this service zero if possible. I've attempted to contact them multiple times daily over the past nearly a week, and each call either disconnects abruptly or simply rings endlessly without any response.