Westseven Gp

Same day appointment saved me

Absolutely satisfactory service, with the ability to secure a consultation on the same day - a remarkable achievement for the NHS that truly warrants top marks.

One gp made me feel unheard

Overall, the staff are welcoming and responsive, readily accommodating emergency appointments. However, there is one specific doctor whose medical guidance has been deeply troubling, particularly in matters of women's health. His approach seems potentially hazardous, and I found it deeply frustrating that my health concerns were only taken seriously when my husband accompanied me and spoke on my behalf. I strongly recommend that W7 conduct a review to ensure their medical professionals are current in Endocrinology and receive comprehensive training specifically focused on women's healthcare needs.

Frustrated with nurse's false call claims

I recently joined this medical practice and sought an appointment after experiencing persistent coughing. I was assigned to Doctor Ceesay, who was thorough and supportive, conducting a comprehensive examination and ordering blood and X-ray tests. When I contacted reception to schedule a follow-up consultation to discuss the results, I was unexpectedly informed that a nurse would call me instead of arranging a direct doctor's appointment, which they classified as a routine follow-up. Reluctantly, I accepted and was scheduled for a phone consultation on Tuesday, May 20th, 2025, between 12:15 PM and 3:15 PM. During the designated time, no call was received. Instead, at 12:29 PM, I got a text from a nurse claiming she had attempted to call me four times without success—a statement I found completely untrue. Frustrated, I visited the surgery and spoke with a receptionist, demonstrating on my phone that no calls had been made. We verified my contact details, and I questioned why the nurse, Sister Melgie Tuason-Bobby, was making false claims. The receptionist seemed unable to provide any explanation, merely offering to reschedule another phone appointment. I declined, stating that without seeing the doctor, I was uninterested in another nurse consultation. Feeling angry and disappointed, I left contemplating changing medical practices, as the staff's dishonesty and unprofessionalism had severely undermined my trust in their service.

Frustrating wait times at west seven gp

It's absolutely the worst medical practice to become a patient at in the West Seven area. Terrible service and care.

Frustrating signup process with missed appointment

Their onboarding process was incredibly slow, taking more than a month to complete my registration. The communication was minimal, with staff seemingly expecting clients to inherently understand procedural details like checking in at the front desk. I ended up spending 30 frustrating minutes in a cramped, uncomfortable waiting area, only to receive a text message informing me that I had somehow missed my scheduled appointment. Overall, an utterly unsatisfactory and aggravating experience.

Quick and smooth nhs care for me

Each encounter I've had here is streamlined, and they manage operations smoothly for individuals who appreciate combining phone consultations, NHS app usage, and in-person appointments. Throughout the past year, I've visited for three distinct purposes and have been thoroughly impressed by every staff member I've interacted with. Absolutely excellent service. :o)

Quick and caring medical visit

I was able to secure a same-day consultation with minimal waiting time. The front desk staff were welcoming, Dr. Prevost demonstrated excellent bedside manner and communication skills, and the pharmacist was equally pleasant and helpful.

Rude staff ruined my morning

Completely let down by the subpar customer assistance and overall experience.

Caring doctors who listen to everyone

Incredibly supportive general practitioner who takes care of our entire household. I'd absolutely endorse this medical practice without hesitation.

Friendly doctors made my checkup smooth

The medical professionals at this Hanwell clinic are truly exceptional. The staff demonstrate remarkable courtesy and patience, which is particularly impressive given the challenging nature of their work. Kudos to the entire team for maintaining such a high standard of care!!

Trusted care for over 15 years

I've been meaning to share my experience for a while now - I've been with West Seven for more than 15 years. Despite staff turnover over the years, the practice's core values have stayed consistent. The team consistently demonstrates genuine care and availability when patients require support. I want to specifically acknowledge Dr Prevost, who embodies kindness, meticulous attention to detail, and professionalism. Even amid the current difficulties facing our national healthcare system, West Seven maintains an outstanding level of service.

Clinic failed my son's medical needs

This medical facility is absolutely terrible. The physician flatly rejects prescribing medications that have been recommended by a specialist group who have been managing my son's medical care for a full two years.

Terrible service at this medical clinic

Intrusive staff, unhelpful receptionists, inconsistent medical professionals. Strongly advise seeking alternative general practitioner without delay.

Endless wait for emergency appointments

I've been registered with this medical practice for nearly a year, and the experience has been far from satisfactory. Upon joining, I already had diagnoses of chronic conditions and ongoing unexplained symptoms that cause significant concern, yet the practice makes it incredibly difficult to secure an appointment, resulting in minimal support for my health issues. My health challenges have been so severe that I've been forced to leave employment, unable to provide a concrete explanation to my employers due to the lack of substantive medical guidance from my GP. Every attempt to book an appointment is met with consistent roadblocks: when contacting reception, they invariably claim no appointments are available, instructing me to call back on Monday, which then repeats the same frustrating cycle. Most recently, the receptionists have resorted to advising patients to call at 8am to book "emergency" appointments as a workaround for routine consultations - a situation that has persisted for six months. This approach is completely unacceptable and demonstrates a profound lack of patient care. I cannot emphasize enough how strongly I advise against choosing this GP practice.

Rushed through my quick clinic visit

Constant rotating staff. Every medical visit means encountering a different physician.

Dr Prevost truly listens and cares

All physicians at West Seven GP are excellent, but Dr Prevost truly stands out. Dr Prevost is not just the best doctor at West Seven GP and in London, but potentially the finest in the entire UK. I have never encountered a doctor like him before, and I doubt I will find his equal in the future. He is an exceptional listener, incredibly knowledgeable, and genuinely cares about his patients' well-being. Dr Prevost is remarkably thorough, consistently providing accurate and helpful prescriptions while addressing patients' concerns with remarkable speed and efficiency.

Frustrating months of unanswered medical questions

I consistently show up for my scheduled visits, despite the difficulty in securing appointments at this facility. For over three months, I've been attempting to uncover the root cause of my medical condition. Even after undergoing numerous tests and receiving what seems to be relevant medication, they have yet to explain the actual illness or identify any potential underlying factors. The appointment scheduling staff are completely incompetent, displaying an arrogant and discourteous attitude that is thoroughly unhelpful and dismissive. They repeatedly provide incorrect information about appointments. I've missed several telephone consultations because they were erroneously booked as in-person meetings, contrary to the information originally communicated. Given the critical nature of healthcare, this establishment desperately needs significant improvement.

Waited weeks for a frustrating visit

Scheduling an appointment was extremely challenging, and the overall service quality was subpar.

Endless wait and then disconnected

I called right after 8:00 AM to book a same-day appointment, and initially found myself 9th in line. After waiting nearly 22 minutes, I was just one spot away from being served when the call unexpectedly disconnected. Upon redialing, I was informed that I was now 26th in the queue and that all same-day slots were already taken. The entire experience left me deeply frustrated and disheartened.

Googled my symptoms during appointment

The physician appeared clueless, openly consulting Google during my consultation. From my perspective, this general practitioner lacks professional competence and expertise.