Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with notable strengths in clinical care and significant challenges around appointment access. Many patients praise the physicians for thorough consultations, compassionate care, and responsiveness to health concerns, with particular recognition for attentive listening and detailed examinations. Reception staff courtesy and welcoming demeanor are frequently highlighted as positive aspects of the booking and waiting experience.

However, appointment availability remains a persistent concern, with patients reporting difficulty securing urgent slots, lengthy phone queues, and confusing booking systems that show no availability for weeks ahead. Communication gaps are evident in delayed responses to emails, missed follow-up calls, and inconsistent information about appointment types. Some patients describe the registration process as slow and unclear, with minimal guidance on procedures.

Continuity of care presents another challenge, with reports of frequent staff rotation limiting the ability to build ongoing relationships with physicians. While some patients experience efficient same-day consultations and prompt prescription processing, others encounter long waiting times and overcrowded facilities. The practice appears to deliver strong clinical outcomes for those who access care, yet the barriers to securing appointments and inconsistent service quality across different interactions suggest systemic operational issues requiring attention.

Appointment

58.90 %
Average

Reception

62.30 %
Average

Cleanliness

78.50 %
Great

Care

72.15 %
Great

Respect

65.40 %
Great

Seen on time

61.20 %
Average

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PP

Ptaszyna P. Google 2 years ago

Rating

Bad!

Dangerous doctor messed with my meds

A physician without expertise in mental health alters the diagnosis and diminishes medication levels. He presumes to have superior knowledge compared to a psychiatric professional. The most inadequate general practitioner I've encountered.

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AP

Alena P. Google 2 years ago

Rating

Bad!

Worst medical office ever on tuesday

Medical staff consistently run behind schedule, and the front desk personnel display an unacceptable level of discourtesy. Their attitude is thoroughly unprofessional and unwelcoming.

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SS

S S. Google 2 years ago

Rating

Excellent!

A doctor who truly listens

Dr. Terry Quirk demonstrated exceptional compassion, empathy, and support. These are precisely the attributes we seek in healthcare. It's the personal connection that often gets overlooked in modern medical interactions.

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AS

A S. Google 2 years ago

Rating

Excellent!

Longtime patient praises Dr Prevost's care

Throughout three decades as a patient receiving this surgical treatment, I've witnessed remarkable progress, particularly given the challenges of limited government financial support. Dr. Prevost is the primary catalyst for my positive experience - he stands out as the most exceptional physician I've encountered, whether in public or private healthcare. His approach combines remarkable speed, exceptional efficiency, and genuine compassion. It's clear he truly cares about his patients.

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CD

Clavs D. Google 3 years ago

Rating

Excellent!

Helpful tall guy made our gp registration smooth

As newcomers to the area, we were searching for a local GP practice and fortunately discovered Westseven GP close to our residence. There's this friendly, tall staff member (whose name escapes me) who was incredibly supportive during our entire registration process and appointment scheduling. Absolutely fantastic service! The facility is immaculately maintained and spotless. Highly recommend this medical center.

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MM

Msc M. Google 3 years ago

Rating

Bad!

Hard to get help at this clinic

Getting an appointment at this GP practice is an absolute nightmare, and once you finally manage to secure one, the consultation is equally frustrating. The doctor seemed completely clueless during the examination, lacking any semblance of professional competence. Even more insulting, before I could even respond, she abruptly interrupted me, scribbled a prescription on a small slip, and essentially told me to handle purchasing my medication independently. The entire experience was incredibly disheartening and unprofessional.

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AK

Azad K. Google 3 years ago

Rating

Excellent!

Caring doctor who truly listens

I'm thoroughly satisfied with my general practitioner, who demonstrates genuine concern and responds to patients with a strong sense of responsibility. They handle our inquiries with utmost dedication, striving to address our healthcare needs to the best of their capabilities.

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UR

Urszula R. Google 3 years ago

Rating

Excellent!

Helpful staff and quick appointments

I'm thoroughly satisfied with the services offered by this medical practice. The staff is consistently accommodating, and all consultations proceed punctually. The fact that they have daily availability ensures patients can readily consult with physicians or connect via telephone when necessary. I would wholeheartedly endorse this practice to anyone seeking quality healthcare.

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KJ

Kerry J. Google 3 years ago

Rating

Bad!

Stuck waiting after 40 painful minutes

Consistently challenging - case in point, I've currently been waiting on hold for nearly three-quarters of an hour despite being the first person in line

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KO

Kate O. Google 3 years ago

Rating

Excellent!

Compassionate care from my longtime family doctor

I've been receiving care at this medical practice alongside my family for an extended period. Dr Prevost stands out as an exceptional healthcare professional who consistently demonstrates remarkable dedication and compassion, even while navigating the challenging constraints of the National Health Service. I wholeheartedly endorse this practice.

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SP

Sandra P. Google 3 years ago

Rating

Excellent!

Quick response from caring doctor

I initiated an online consultation early today, and by 11:15 AM, Dr. Provost had already reached out to me and forwarded my prescription to the local pharmacy. Having been a patient at this medical center for an extended period, I continue to be impressed by their consistently improving service. What an exceptional healthcare provider!

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MM

Marisa M. Google 3 years ago

Rating

Excellent!

Friendly staff made my new patient experience

I'm aware that general practitioner practices often receive poor ratings, but after recently relocating and registering with this surgery, I'm genuinely impressed. The reception staff are incredibly supportive, and the physicians are absolutely top-notch. It's refreshing to see that excellent GP practices do exist, and I'm grateful for the quality care provided here!

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ND

Nathan D. Google 3 years ago

Rating

Excellent!

Caring doctor finally listened to me

Finally found a doctor who actually listens. My past healthcare providers consistently brushed off my concerns without genuine care. At westseven, the physician dedicated ample time to my consultation. Truly an exceptional primary care physician.

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ED

Elizabeth D. Google 3 years ago

Rating

Excellent!

Early morning care saved my day

I am absolutely thrilled to endorse this medical practice. Our family has been registered here for three decades. This morning, I was handled with exceptional kindness by both the courteous receptionist who answered my early morning call and Dr Provost during my consultation. The level of care provided is truly exemplary - I couldn't be more grateful for such outstanding NHS treatment.

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JM

Jasmine M. Google 3 years ago

Rating

Excellent!

Dr Prevost helped me quickly and carefully

I'm thoroughly satisfied with this general practice, having been their patient for an extended period. In my experience, their quality of care has noticeably improved over the past four years. Their digital platform is user-friendly, and I've consistently received prompt responses - including a callback within a day, timely prescription processing, and swift appointment scheduling. The medical staff are exceptional, with Dr Prevost standing out as especially meticulous and attentive. Overall, I'm genuinely delighted with the healthcare service they provide.

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CM

Christine M. Google 4 years ago

Rating

Excellent!

Friendly staff made my day

Absolutely top-notch service that exceeded all my expectations.

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CW

Chris W. Google 4 years ago

Rating

Bad!

Booking nightmare during impossible hours

Scheduling an appointment here is a complete nightmare. Their digital reservation platform perpetually displays zero availability for the upcoming month, with no option to plan further in advance. The phone system immediately greets you with a recorded message declaring that direct in-person booking is no longer feasible. I was advised to call back at 8am on a Tuesday - precisely when I'm working. Are they living in some alternate reality?

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BW

Bart W. Google 4 years ago

Rating

Bad!

Terrible support after my painful split

absolute disaster of a split, zero support or assistance from their team

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HP

Heather P. Google 4 years ago

Rating

Excellent!

First visit and totally impressed

This practice is fantastic! After nearly two decades of avoiding the NHS due to terrible previous experiences, I'm thrilled I switched to Westseven because their service is absolutely outstanding! Caroline at reception and her entire team are incredibly warm, courteous, and supremely helpful. I'm genuinely amazed by their exceptional efficiency, especially considering the challenges of the covid pandemic. In stark contrast to my previous surgery, where staff were constantly grumpy and everything required constant follow-up, Westseven is a completely different experience. The doctors I've consulted - Dr Feng, Dr Hodgson, and Dr Prevost - are not only friendly and professional but also remarkably knowledgeable. They actually listen and don't just resort to prescribing medication for every issue. As someone working in sports medicine who is incredibly particular about healthcare, I can confidently affirm the competence and professionalism of this surgery. I'm continually stunned by the quality of care. I'm genuinely impressed and grateful to have finally found such an exceptional GP practice!

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BL

British L. Google 5 years ago

Rating

Bad!

Unresponsive doctor led to serious injury

Utterly unacceptable and callous treatment! Despite suffering from a persistent cough lasting a fortnight, I was callously denied an urgent consultation and medication (instructed to endure until the 21-day mark). Consequently, the intense coughing led to a muscle injury on my left side, ultimately forcing me into emergency hospitalization. Upon lodging a complaint afterward, the general practitioner (Dr Foo) vindictively struck me from their patient roster, essentially telling me to seek care elsewhere. Consider this a stark warning!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85797337
  • Hanwell Health Centre 20 Church Road Hanwell London W7 1DR

Patient Experience Summary

Patient feedback reveals a mixed experience at this GP practice, with notable strengths in clinical care and significant challenges around appointment access. Many patients praise the physicians for thorough consultations, compassionate care, and responsiveness to health concerns, with particular recognition for attentive listening and detailed examinations. Reception staff courtesy and welcoming demeanor are frequently highlighted as positive aspects of the booking and waiting experience.

However, appointment availability remains a persistent concern, with patients reporting difficulty securing urgent slots, lengthy phone queues, and confusing booking systems that show no availability for weeks ahead. Communication gaps are evident in delayed responses to emails, missed follow-up calls, and inconsistent information about appointment types. Some patients describe the registration process as slow and unclear, with minimal guidance on procedures.

Continuity of care presents another challenge, with reports of frequent staff rotation limiting the ability to build ongoing relationships with physicians. While some patients experience efficient same-day consultations and prompt prescription processing, others encounter long waiting times and overcrowded facilities. The practice appears to deliver strong clinical outcomes for those who access care, yet the barriers to securing appointments and inconsistent service quality across different interactions suggest systemic operational issues requiring attention.

Appointment

58.90 %
Average

Reception

62.30 %
Average

Cleanliness

78.50 %
Great

Care

72.15 %
Great

Respect

65.40 %
Great

Seen on time

61.20 %
Average
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