Westwood Clinic

Reception staff dismissive of infant health concerns

The healthcare professional did not identify what was wrong with my child during two separate visits. On both occasions, I subsequently took my son to hospital where a throat infection was diagnosed. Following this infection, my son developed respiratory difficulties and a persistent cough, which have resulted in ongoing breathing complications. I felt the care provided was inadequate and would have preferred to see other practitioners at the practice.

Long wait to reach reception by phone

I have been attempting to reach the practice since early morning and finally got through at 8:40, only to be informed that all appointments were fully booked. The difficulty in accessing medical consultations continues to worsen, and it feels increasingly frustrating and unreasonable. It appears that patient care may not be prioritised as it should be.

Promised call never arrived

I had a disappointing experience recently when I was expecting a telephone consultation. Despite being told that contact would be made, I did not receive the call I was waiting for.

Quick response to baby's eye infection

My young family member, who was only a few weeks old, developed a significant eye infection. I contacted the practice and spoke with a helpful receptionist, who arranged for images to be submitted via a link. The clinical team reviewed these promptly and called back within minutes to prescribe appropriate medication. The response was exceptionally efficient and I was very satisfied with the care provided.

Kind and patient approach made all the difference

I would like to give 5 stars because of the healthcare professional I saw. She is so kind and patient with my concerns. I prefer to have all my appointments with her. Thank you.

Reception staff were dismissive and unhelpful

The service and care provided has been disappointing, and I am currently exploring other options. The reception staff come across as unwelcoming and unhelpful, with a generally negative and disengaged demeanor when answering calls.

Couldn't get through after long wait

I attempted to contact the practice on multiple occasions, beginning early in the morning, but after waiting for an extended period, I was informed that all appointments for that day were already taken.

Struggling to book appointments and privacy concerns

The telephone service closes at 4pm. If you wish to book an appointment, you should expect to wait approximately 15 to 20 minutes in the queue. There are concerns about privacy during consultations, as conversations between clinical staff and patients can be heard from the main reception area through the door.

Doctor wouldn't listen to repeated concerns about pain

I am planning to lodge a formal complaint with NHS England. I experienced severe throat discomfort lasting several days following a viral illness, and over-the-counter pain relief proved ineffective. During my appointment, the clinician appeared dismissive of my concerns, suggesting I simply continue with pain medication despite my repeated explanations that this approach was not providing relief. I was given a topical spray and asked to provide a swab sample, which was difficult given my difficulty swallowing. I was informed results would take approximately three days, meaning I would need to manage my symptoms during this waiting period. After contacting 111, I was advised that I had a secondary infection requiring antibiotic treatment, and that pain relief alone would not have been sufficient. I felt the appointment was rushed, lasting only a few minutes, and that my concerns were not properly addressed or taken seriously. I am concerned about the quality of care provided and the impact this has on wider NHS services. I intend to pursue this matter further and am considering registering with an alternative practice.

Phone queue cuts you off when you need help

I found the service to be extremely poor. I believe the practice warrants an inspection, as I would not recommend contacting them if you are seriously unwell, given my concerns about the level of care provided. When I called, I experienced significant delays on the phone line, after which the call was disconnected. Upon ringing back, I was apologised to but directed to contact an alternative service instead. I was very disappointed with my experience at this practice and intend to share my feedback through available channels.

Impossible to get an appointment when calling

I have been calling at the designated time throughout the week only to find that all available appointments have already been taken. I am in urgent need of medical attention for a health concern and am experiencing significant emotional distress that continues to worsen. I feel that the practice does not prioritise my situation and there appears to be no alternative support or solutions offered. I am struggling to cope and desperately need professional assistance. I simply want to secure an appointment, yet each time I call at the specified time, I am informed that no slots remain available. I find this situation deeply frustrating and concerning. I question whether industrial action by medical professionals would substantially impact my experience, given that I already face considerable difficulty obtaining appointments for what should be straightforward healthcare needs. This is unacceptable, and I have concerns about the approach and demeanour displayed by certain members of staff. I would encourage them to consider how they would feel in my position. It appears the practice assumes that patients in the local area should accept a substandard service. This is inadequate. The service does not reflect what one would expect from a medical practice, as there are genuine obstacles to actually seeing a healthcare professional.

No waiting room delays for appointments

Had an in-person appointment today with other patients present in the waiting area. The appointment scheduling process worked smoothly without any issues.

Struggling to book an appointment here

Having difficulty securing an appointment and feeling anxious about it.

Friendly reception made the visit worthwhile

Excellent

Difficult to book and confusing clinic purpose

This has been the poorest medical facility I have experienced across the UK. The team members came across as domineering, scheduling an appointment proved to be quite challenging, and I remained unclear about the clinic's purpose and services.

Long wait on phone with unhelpful response

I was kept waiting on hold for an extended period only to be informed that there were no available appointments. The staff member I spoke with came across as dismissive and curt.

Reception staff were dismissive and unhelpful

I have never encountered such poor customer service in my life. The reception staff displayed a lack of courtesy and compassion throughout my experience. It took an extraordinarily long time for this practice to communicate important information to me regarding my health situation. The extended waiting period for results was deeply frustrating. I would advise others to consider alternative healthcare providers.

Prescription given without proper explanation

The service fell short of expectations. I received a prescription, however I was not adequately informed about it. 😪

Turned away over the phone without advice

I contacted the practice seeking guidance regarding my child who had been unwell for a day with several symptoms. I was informed that no appointments were available at that time. I found this response frustrating given the circumstances, and it left me disappointed with the level of service provided.

Reception staff were dismissive and unhelpful

A very poor experience overall. The standard of care provided fell well below expectations. The reception team's conduct was particularly disappointing.