Westwood Road Surgery

Appointment

All fine. Thank you!

Smooth signup with lightning-fast customer support

Signing up was incredibly straightforward, and their reply came promptly. I really appreciate their efficiency 😁

Terrible customer service from rude medical receptionist

I encountered a truly frustrating interaction while attempting to schedule an appointment with this medical practice today. The front desk staff member displayed an appalling lack of professionalism, treating me with complete disregard. From the moment our conversation began, their attitude was condescending and impatient. Rather than offering assistance, they demonstrated clear irritation at my inquiries, making me feel like an unwelcome nuisance. Such unprofessional conduct is deeply inappropriate and casts a negative light on the entire organization. I sincerely hope the leadership takes steps to rectify this unacceptable approach to customer service.

Smooth registration with friendly and efficient staff

Signing up for the surgical procedure was a breeze, and the front desk personnel were incredibly accommodating and friendly.

Friendly and prompt customer support rocks

Excellent customer support from the start!

Terrible medical service for families with young children

I'm baffled by the glowing 5-star reviews this medical practice has received. As a parent of two children, being forced to switch to this local GP has been an absolute nightmare. The entire experience, from the front desk to the clinical staff, has been subpar. A month ago, our toddler needed urgent care, and despite 111's recommendation that the GP should offer emergency slots, they had none available - forcing us to seek help at the emergency room and after-hours clinic. Recently, we faced similar issues with our newborn, again ending up at an after-hours service due to their staffing shortages. Their scheduling is terrible, with patients waiting weeks for appointments. During the 8-week vaccination, I was particularly concerned when I noticed a small amount of vaccine leaking back into the syringe after it was removed from my child's leg, which seemed unprofessional and potentially concerning.

Quick and smooth registration process

Swift sign-up process with consistent and timely updates throughout.

Friendly service that exceeded all my expectations

Absolutely delightful, helpful, and spot-on service with a warm, welcoming approach.

Caring doctors saved me from prolonged illness

Completely blown away. Made an online appointment for blood work after experiencing persistent vomiting and diarrhea for more than a month. Completed the necessary information. The medical practice contacted me, explaining they had carefully reviewed my submitted form and urgently requested I come in that same day due to their concerns. Truly grateful for their attentiveness. Big thanks to the entire team.

Smooth sailing through registration process

Quick and straightforward account setup.

Terrible service and communication nightmare

Terrible service with zero communication. They're impossible to reach by phone and push customers to use online booking, which is incredibly frustrating.

Terrible healthcare service that left me frustrated

Absolutely the most terrible general practitioner in the United Kingdom. They completely ignored my medical inquiry and simply directed me to a pharmacy, which also failed to contact me until I explicitly expressed my deep concern about my health predicament. Avoid this general practice at all costs - they are utterly unhelpful and unprofessional.

Smooth sailing with westwood road surgery

Becoming a patient at the clinic was incredibly smooth. In just a matter of hours, I was assigned a personal physician. I appreciate this wonderful initial encounter with Westwood Road Surgery.

Quick and smooth medical app experience

Submission process went incredibly smoothly and quickly. Haven't had my actual medical appointment yet, so I'll provide a more comprehensive review after that experience.

Mixed experiences with caring medical team

Since October 2024, I've had multiple interactions with this medical facility requiring surgical procedures. Initially, our experience was disappointing - the receptionist during our first visit was unhelpful and displayed an unsupportive attitude at a particularly sensitive time. However, I want to emphasize that subsequent encounters have been entirely different. Every other receptionist we've encountered has been compassionate, professional, and genuinely supportive. Additionally, the administrative staff, phlebotomists, and doctors have been exceptional. We are truly grateful for their care and dedication.

Simple registration with stellar reputation

Getting set up was a breeze, and the company appears to have an outstanding track record in the industry

Exceptional care and kindness at westwood road surgery

Yet again, I'm thrilled to report another outstanding visit to the Westwood Road Surgery. Their team is truly exceptional. They're incredibly supportive, compassionate, and attentive. We're incredibly fortunate to have such a fantastic medical practice right in our neighborhood. Sincere appreciation for all your outstanding care. Ken.

Quick and efficient gp registration process

Looks like I've found a gem of a medical practice! The speed at which they handled my new patient registration was incredible - I uploaded my form through the NHS website, and within 60 minutes, everything was processed smoothly.

Simple and straightforward online process

The process was incredibly straightforward and effortless to navigate through.

Great healthcare with friendly and helpful staff

Absolutely no issues with this medical practice! Everything has been great. Registering my daughter was a smooth and hassle-free process ☺️