Patient Experience Summary

Patients report consistently positive experiences with the booking and registration process, which is frequently described as straightforward, efficient, and quick. Online sign-up is particularly praised for its simplicity, with many noting rapid confirmation and minimal administrative burden. Reception staff are widely commended for their friendly, welcoming, and professional approach, contributing to a positive first impression for new patients.

Once registered, patients highlight the quality of clinical care and the compassionate approach of the professional team. Communication is generally responsive, and several patients report being seen promptly or receiving urgent same-day appointments when clinically indicated. However, a minority of patients have experienced challenges with appointment availability and lengthy waiting times, alongside occasional inconsistencies in reception experience. Phone accessibility has been flagged as problematic by some, with online booking presented as the preferred alternative.

Appointment scheduling remains an area of concern for some patients, with reports of difficulty securing timely slots and extended waits between booking and consultation. Despite these challenges, the majority of feedback emphasises the practice's efficiency in processing registrations, the welcoming environment, and the professional standard of clinical care once patients access appointments.

Appointment

65.00 %
Great

Reception

68.00 %
Great

Cleanliness

75.00 %
Great

Care

78.50 %
Great

Respect

70.00 %
Great

Seen on time

62.00 %
Average

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KK

Katie K. Google one year ago

Rating

Excellent!

Fast and efficient medical service rocks

truly impressed by this facility! managed to schedule and secure a booking within just 3 short hours!

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DP

David P. Google one year ago

Rating

Excellent!

Quick and efficient nhs app update service

Quick and easy modification process with prompt feedback. Currently waiting for my NHS app information to be updated.

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LE

Lauren E. Google one year ago

Rating

Excellent!

Compassionate care from a truly remarkable doctor

Our family physician, Dr. Maria Silva, demonstrated exceptional compassion and empathy. She took ample time to thoroughly address our inquiries about numerous health concerns, even extending beyond our initial consultation purpose. Her genuine enthusiasm was evident whenever we shared positive health updates or recovery milestones! We want to express our appreciation to two outstanding nurses at Westwood. Nicola and Dorina consistently showed remarkable sensitivity towards potential patient concerns during various medical tests and treatments. As I was supporting family members with limited English proficiency, both nurses were incredibly understanding and supportive, ensuring we were fully informed throughout our interactions.

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PL

Peter L. Google one year ago

Rating

Excellent!

Quick and smooth medical registration process

Signing up with this healthcare provider was incredibly straightforward after my recent relocation. I was pleasantly surprised to secure a prompt consultation to address my health concerns. The level of service has been outstanding.

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AK

Ajay K. Google one year ago

Rating

Great!

Simple and quick registration process

Setting up an account is a breeze and takes practically no time at all.

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JS

Jazmin S. Google one year ago

Rating

Excellent!

Awesome support with lightning-fast communication

Impressively prompt communication.

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JF

Joanne F. Google one year ago

Rating

Excellent!

Simple and straightforward registration process

Quick and straightforward sign-up process

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HF

Helen F. Google one year ago

Rating

Excellent!

Simple setup with great first impressions

Signing up was a breeze. I'm thoroughly satisfied with the experience thus far.

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KK

Krishna K. Google one year ago

Rating

Excellent!

Amazing customer support every time

Top-notch, friendly, and highly professional assistance that exceeded my expectations.

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SM

Sandra M. Google one year ago

Rating

Excellent!

Smooth and simple patient registration process

Simple and straightforward sign-up process at this medical facility

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DB

Dream B. Google one year ago

Rating

Excellent!

Friendly service makes registration smooth and easy

The staff member who processed my family's registration was incredibly friendly and efficient. I'm thoroughly satisfied with the initial interaction and eagerly anticipate upcoming consultations with the professional team.

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PK

Paul K. Google one year ago

Rating

Excellent!

Speedy registration with quick confirmation process

The process was incredibly straightforward, and what truly stood out was their prompt confirmation of my registration on the very same day. Quite remarkable.

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NF

Netty F. Google one year ago

Rating

Excellent!

Effortless registration with westwood road surgery

Signing up with Westwood Road Surgery was incredibly straightforward. They didn't overcomplicate the process with unnecessary inquiries, and the whole registration took just a few moments. The following morning, I received a confirmation email. The experience was remarkably simple. I really regret not completing this registration much earlier.

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WP

Warren P. Google one year ago

Rating

Excellent!

Amazing product that exceeded my expectations

Excellent

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AE

Abigail E. Google one year ago

Rating

Excellent!

Smooth transfer to westwood road surgery made easy

I am thoroughly satisfied with the transition of my medical care to Westwood Road Surgery. The process of transferring my GP was precisely what I was seeking when considering a move to Reading, and they made it incredibly straightforward. I'm optimistic that my future appointments will be just as seamless and convenient.

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AC

Andrew C. Google one year ago

Rating

Excellent!

Smooth online registration with zero hassle

Signing up on their website was a breeze - totally hassle-free and fast.

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CT

Charlotte T. Google one year ago

Rating

Excellent!

Smooth registration with friendly staff

Completed my registration today, and I was impressed by the incredibly friendly staff. The woman who processed my paperwork was delightful, and the receptionist was equally charming and welcoming.

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SD

Steven D. Google one year ago

Rating

Bad!

Frustrating wait with zero customer support

Waiting Time Was Endless with No Queue Management Extremely Disappointing Service Experience

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TH

Tariq H. Google 2 years ago

Rating

Excellent!

Solid product that meets basic expectations

Satisfactory

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GD

Gagan D. Google 2 years ago

Rating

Excellent!

Surprisingly simple yet satisfying product

Pleasant

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Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0118 9427421
  • Westwood Road Health Ctr. 66 Westwood Road Tilehurst,Reading Berkshire RG31 5PR

Patient Experience Summary

Patients report consistently positive experiences with the booking and registration process, which is frequently described as straightforward, efficient, and quick. Online sign-up is particularly praised for its simplicity, with many noting rapid confirmation and minimal administrative burden. Reception staff are widely commended for their friendly, welcoming, and professional approach, contributing to a positive first impression for new patients.

Once registered, patients highlight the quality of clinical care and the compassionate approach of the professional team. Communication is generally responsive, and several patients report being seen promptly or receiving urgent same-day appointments when clinically indicated. However, a minority of patients have experienced challenges with appointment availability and lengthy waiting times, alongside occasional inconsistencies in reception experience. Phone accessibility has been flagged as problematic by some, with online booking presented as the preferred alternative.

Appointment scheduling remains an area of concern for some patients, with reports of difficulty securing timely slots and extended waits between booking and consultation. Despite these challenges, the majority of feedback emphasises the practice's efficiency in processing registrations, the welcoming environment, and the professional standard of clinical care once patients access appointments.

Appointment

65.00 %
Great

Reception

68.00 %
Great

Cleanliness

75.00 %
Great

Care

78.50 %
Great

Respect

70.00 %
Great

Seen on time

62.00 %
Average
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