Westwood Road Surgery

Patient Experience Summary

Patients report consistently positive experiences with the booking and registration process, which is frequently described as straightforward, efficient, and quick. Online sign-up is particularly praised for its simplicity, with many noting rapid confirmation and minimal administrative burden. Reception staff are widely commended for their friendly, welcoming, and professional approach, contributing to a positive first impression for new patients.

Once registered, patients highlight the quality of clinical care and the compassionate approach of the professional team. Communication is generally responsive, and several patients report being seen promptly or receiving urgent same-day appointments when clinically indicated. However, a minority of patients have experienced challenges with appointment availability and lengthy waiting times, alongside occasional inconsistencies in reception experience. Phone accessibility has been flagged as problematic by some, with online booking presented as the preferred alternative.

Appointment scheduling remains an area of concern for some patients, with reports of difficulty securing timely slots and extended waits between booking and consultation. Despite these challenges, the majority of feedback emphasises the practice's efficiency in processing registrations, the welcoming environment, and the professional standard of clinical care once patients access appointments.