Wetherby Surgery
Poor! (25 reviews)
Poor! (25 reviews)
Patient feedback reveals a practice with significant operational challenges that overshadow positive clinical attributes. Medical professionals are consistently described as competent, empathetic, and welcoming, with physicians demonstrating strong clinical skills and supportive care. However, this strength is substantially undermined by widespread access and administrative difficulties that dominate patient concerns.
Appointment availability emerges as the most critical issue, with patients reporting severe booking constraints, particularly for same-day or urgent slots that fill within hours of the phone lines opening. The booking experience is frequently described as frustrating and difficult, with reception staff displaying inconsistent courtesy and responsiveness. Communication breakdowns are common, including unresponsive phone access, delayed callback commitments, and inadequate notification regarding prescription management changes. Extended waiting times and general disorganisation compound these access barriers.
Patients seeking urgent care have been redirected to emergency departments and walk-in centres due to inability to secure timely appointments. Prescription management issues, including unexplained discontinuation without prior consultation, represent a serious concern. While some patients acknowledge the practice operates under resource constraints, the cumulative effect of these service failures significantly impacts patient confidence in the practice's ability to deliver accessible, responsive care despite the quality of clinical interactions.
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Patient feedback reveals a practice with significant operational challenges that overshadow positive clinical attributes. Medical professionals are consistently described as competent, empathetic, and welcoming, with physicians demonstrating strong clinical skills and supportive care. However, this strength is substantially undermined by widespread access and administrative difficulties that dominate patient concerns.
Appointment availability emerges as the most critical issue, with patients reporting severe booking constraints, particularly for same-day or urgent slots that fill within hours of the phone lines opening. The booking experience is frequently described as frustrating and difficult, with reception staff displaying inconsistent courtesy and responsiveness. Communication breakdowns are common, including unresponsive phone access, delayed callback commitments, and inadequate notification regarding prescription management changes. Extended waiting times and general disorganisation compound these access barriers.
Patients seeking urgent care have been redirected to emergency departments and walk-in centres due to inability to secure timely appointments. Prescription management issues, including unexplained discontinuation without prior consultation, represent a serious concern. While some patients acknowledge the practice operates under resource constraints, the cumulative effect of these service failures significantly impacts patient confidence in the practice's ability to deliver accessible, responsive care despite the quality of clinical interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Janet E.
5 years ago
Poor!
Confusing care for my aging mom
I reluctantly transferred my aging parent to this medical practice due to its proximity, and I'm regretting that decision. There's constant disorganization and errors occurring frequently. Most of the time, the staff appears completely clueless about their responsibilities. The two stars I'm giving are solely for their administrative efforts.
Paul J.
6 years ago
Bad!
Medication vanished without warning again
This experience has been nothing short of terrible. Rather than scheduling a medication consultation, they simply discontinue your prescription without any prior notification, leaving you unaware until you attempt to collect it from the pharmacy. This has occurred repeatedly, affecting medications that are critical to my daily routine. Three months after my previous consultation, and amid a global health crisis, my essential mental health medication has been arbitrarily deleted from my repeat prescription. This medical practice is completely ridiculous.
Joanne B.
6 years ago
Bad!
Impossible to schedule a simple meeting
Absolutely terrible experience trying to schedule a meeting. Their booking process is a complete nightmare, with unhelpful staff and a system that seems designed to frustrate customers. I wasted hours attempting to set up a simple appointment, encountering nothing but obstacles and poor communication at every turn. The entire process was incredibly unprofessional and left me feeling totally exasperated.
Robert N.
7 years ago
Great!
Quick foot care at busy station spot
Fresh establishment in Wetherby that's quickly demonstrated its value, consistently bustling with energy and an inviting atmosphere. Located near the station, this physiotherapy clinic specializes in foot-related treatments, offering a welcoming walk-in approach with an accessible, open-door policy.
Jade S.
8 years ago
Average!
Waited forever for a quick visit
Some of the physicians are competent, and while they occasionally run slightly behind schedule, the delay is typically minimal (around 10 minutes), and the administrative personnel are friendly. Nevertheless, I visited the clinic and did not receive a prescription, and even if I had, I would have been unable to fill it since the nearest pharmacy would have been closed by the time I could have arrived, due to the doctor significantly exceeding my scheduled appointment time before seeing me.