Whickham Cottage Medical Centre (Whickham Practice)

Reception staff were dismissive and unhelpful

I have found this practice to be deeply disappointing, both in terms of the clinical approach and the reception experience. The practice appears to operate according to its own protocols regarding emergency medication provision for respiratory conditions, which seems to prioritise appointment scheduling and emergency services rather than trusting patients' own understanding of their medical needs. This approach feels counterproductive to effective patient care. The reception team's manner has been particularly unwelcoming and unhelpful. I feel let down by what I would expect from an NHS service and am considering escalating my concerns through appropriate channels.

Reception staff were dismissive and unhelpful

Disappointing experience with disorganisation throughout the practice and a lack of attentiveness from clinical staff. The reception team were often unwelcoming. As a family of four with over thirteen years of history at the practice, we ultimately decided to transfer our care elsewhere due to concerns about the overall standard of service provided.

Felt genuinely listened to at every visit

Never reviewed a GP surgery before but the care I've received from everyone I've seen at this practice has been excellent. Special thank you to the clinical team and the reception staff for their support.

Appointment ran on time with friendly staff

The appointment ran precisely to schedule. The healthcare professional demonstrated a courteous and welcoming manner throughout the consultation. The visit was entirely satisfactory.

Helpful practice I'll really miss

This has been my favourite GP practice to date, and I'm sad to be leaving them behind now that I've relocated to a different area.

Medication refills repeatedly missed through GP

The service has been consistently disappointing, with repeated issues obtaining necessary medication through alternative channels. I have concerns about the level of care provided and feel that the approach taken has not been in my best interest.

Quick phone lines and friendly staff throughout

I always get through to reception extremely quickly which is fantastic - the reception team are always friendly and helpful. Earlier in the year I had some bloods taken by a member of the healthcare team and they were lovely and really put me at ease. I had an appointment with a clinician who was great - friendly and thorough. A healthcare professional has just performed my screening test today and they were one of the loveliest people I've come across. So friendly, really made me feel relaxed and like they had all the time in the world for me! Thank you for being so great!!

Practice ignored corrections to my records

I have regrettably found that my mental health concerns were not given adequate attention, and I have needed to request corrections to my medical records on multiple occasions as I felt the information held was inaccurate. I believe it is important that healthcare records are maintained correctly and kept current, and these experiences have left me with significant concerns about the reliability of this healthcare provider.

Easy appointment booking made all the difference

Just a brilliant practice. Recently registered after transferring from another surgery. What a revelation – appointment booking is so easy now, and the clinical staff are so proactive. All the team members I've encountered are professional and helpful. Should have made the switch years ago!

Prescription team listened and sorted things instantly

Prescription Department: I wanted to express my gratitude to the member of staff in the Prescription Ordering Team. On the occasions I have required support, this team member has consistently provided excellent assistance. I manage a dietary restriction and anyone with similar dietary requirements will understand how challenging it can be to find suitable food options that are satisfactory. I recently wished to switch to a different brand of a staple food item that I regularly order, and the team member listened carefully to my request and implemented all the changes I needed promptly. While this may seem like a straightforward matter, having things resolved with such efficiency and speed is genuinely valued when you are juggling multiple responsibilities in your daily life. Thank you to this team member for demonstrating empathy, professionalism, efficiency and a positive attitude throughout our interactions.

Efficient blood test appointment with friendly staff

I recently attended my monthly blood test appointment at the surgery. I was very pleased with the experience, as the healthcare professional who assisted me arrived early and demonstrated a friendly and efficient manner, allowing me to complete my appointment ahead of schedule. I have consistently received excellent service from all of the nursing staff at the practice throughout my time as a patient. I am very grateful for the care provided.

Felt reassured and listened to properly

I felt very welcomed and supported throughout my visit. The reassurance I received about my health concerns has made a significant positive difference to how I'm feeling, both mentally and physically. I'm grateful for the care provided.

Staff were helpful and the clinic was clean

The team members are pleasant and provide good support. The premises are well-maintained and hygienic.

Efficient booking system and helpful reception staff

Excellent

Seen on time and treated respectfully

Attended my appointment punctually and was treated courteously throughout. Very satisfied with the experience. 👍

Efficient blood test appointment with friendly staff

Attended an appointment for blood tests today. The healthcare professional was friendly and courteous, conducting the procedure in an efficient and professional manner. I was informed that results would be available within a couple of days.

Quick phone assessment led to same-day visit

I had a telephone consultation that was comprehensive and detailed, which led to a same-day appointment at the surgery. The response was impressively quick in identifying the issue. The in-person assessment was equally thorough, and I received helpful information about the likely underlying factors and their implications. The entire experience was excellent, and I'm grateful to the practice team for their care.

Quick appointment with minimal waiting around

The appointment ran smoothly with minimal delays, and the process was handled in a streamlined manner.

Staff made me feel genuinely welcome

The team demonstrated a welcoming and supportive approach throughout my visit.

Straightforward appointment booking process

No issues whatsoever.