Whickham Cottage Medical Centre (Whickham Practice)

Friendly and professional care for local patients

I have consistently found my visits to this practice to be conducted in a welcoming, relaxed and competent way. Having been a long-standing member of the local community, I genuinely value the care and assistance offered by the medical team here.

Consistent care and attentive listening

Consistently excellent standard of care provided.

Long phone queue before speaking to reception

The waiting time to speak with reception staff was considerably lengthy, extending to a significant delay before being able to connect with someone.

Blood test appointment was quick and efficient

I attended for a blood test recently and found the procedure to be quick and well-organised. The healthcare professional who carried out the test was excellent, and I was very pleased with how the appointment went overall. I do have a question though. Why does the practice continue to require face masks to be worn? It would seem appropriate to move forward from this challenging period. Furthermore, there is growing discussion about the effectiveness of face mask usage.

Appointment ran late but otherwise fine

The appointment ran approximately twenty minutes behind schedule, but aside from that minor delay, everything proceeded without issue.

Bloods taken smoothly by friendly staff

Blood tests were carried out by a lovely member of the nursing staff.

Staff were friendly and welcoming

The team here was very pleasant and welcoming.

Straightforward booking and friendly reception

Excellent visit overall.

Quick appointment booked with genuine care

The appointment was handled efficiently and smoothly, delivered with courtesy and professionalism throughout.

Seen quickly with minimal waiting time

Excellent service provided. I was attended to promptly and the appointment was completed efficiently.

Friendly reception staff made the visit pleasant

Outstanding experience with exceptionally courteous and professional staff members at reception who demonstrated remarkable customer service skills 👍

Pleasant reception staff made the visit smooth

The team here continues to be friendly and welcoming.

Felt listened to and well supported

I was very pleased with my appointment. The guidance and assistance I received were excellent!

Easy to get appointments when you need them

Have been attending this practice for over three decades and have consistently been able to obtain appointments as needed, whether face-to-face or by phone. Have had no complaints about the service received.

Always listens and genuinely supportive

The Whickham Practice has consistently been available whenever I have required their services. The clinical team and support staff have always been willing to listen and have provided excellent support to both myself and my family throughout the years.

Reception got me same-day appointment when I needed it

I heard the recording about treating reception staff respectfully, and I find it difficult to imagine anyone being unkind to them when they're simply trying to assist people. It's unfortunate that such behaviour exists. I spoke with a member of the reception team in the afternoon and they were excellent, managing to arrange an appointment for me the same day when I had anticipated waiting until the following week. I'm very grateful for their help. I'd also like to mention that all the staff at the practice are of a high standard, genuinely welcoming, and clearly skilled at what they do.

Fast response to my health concerns

The practice responded promptly and addressed my worries in a satisfactory manner.

Couldn't find the review details provided

I have submitted a review for the aforementioned practice which can be accessed in the reviews section for the medical centre in question. Thank you.

Staff were helpful and easy to talk to

Outstanding care with a courteous and supportive team.

Everything explained clearly and professionally

Everything went smoothly, handled in a professional and efficient manner with clear explanations provided throughout.