Whickham Cottage Medical Centre (Whickham Practice)

Nurses made me feel genuinely welcome here

I have not had the opportunity to see a physician at this practice, though I have found the nursing staff to be very pleasant.

Nurse appointment was quick and straightforward

Was seen by the nursing staff promptly and the appointment process was straightforward and convenient.

Straightforward appointment booking with no issues

Excellent service with no issues or concerns to report.

Felt genuinely listened to and cared for

I attended my appointment at the surgery today and had a wonderful experience. The clinician I saw was very thorough and demonstrated a kind approach throughout the consultation. I left feeling reassured and well cared for.

Settling in well at the new practice

I'm still quite new to the practice, having joined just recently, but my experience has been satisfactory so far. I haven't encountered any significant problems during my time here.

Efficient appointment and knowledgeable care received

Prompt and well-organised service with an appointment that ran to schedule and a healthcare professional who demonstrated good expertise.

Well organised appointment with no waiting time

Our visit was excellent. The appointment ran smoothly and was well-managed with no waiting time. Very pleased with the experience.

Well organised appointment from start to finish

Attended for my routine immunisation appointment and found the visit to be well-organised, efficient and enjoyable overall. Appreciate the care provided by the entire team at the practice.

Staff were helpful and I didn't wait long

The team were friendly and approachable, handling my visit in a prompt and organised manner.

Friendly staff made booking appointments easy

Excellent surgery. They consistently make an effort to assist and locate an appropriate time slot. The team members are welcoming and conduct themselves with a high degree of professionalism.

Friendly staff made the appointment easy

Courteous and approachable

Support staff made the appointment smooth

Excellent service from a member of the support team this morning during my appointment. The staff member was efficient, friendly and maintained a professional approach throughout. Very much appreciated!

Prescription line staff made a real difference

I wanted to express my appreciation for the prescription team and reception staff who deliver an excellent service despite challenging circumstances. Thank you so much 😃

Remote consultations made things much easier

Remote consultations and phone appointments have proven to be a genuinely helpful method of communicating with the practice, which is much appreciated. A face-to-face appointment was arranged for a future date, which provided reassurance about ongoing care.

Busy surgery that prioritises urgent concerns

Excellent practice, and I'm genuinely thankful to be in this area. Even though it's a busy facility, they've consistently prioritised us when I've had worries about my family members. The clinical staff are approachable and thorough in their approach. Relatives who've relocated elsewhere have mentioned how much they miss having access to this service!

Quick appointment when I needed one

Required an urgent appointment with a medical professional and this was accommodated without difficulty.

Prompt and efficient appointment booking

Quick and well-organised

Helpful and easy to talk to

The healthcare professional was excellent and provided genuinely useful support.

Friendly staff who genuinely care about patients

The team members are consistently kind and polite. I attend regularly for blood work and the clinical staff demonstrate excellent technical ability, always taking time to check in on how I'm doing.

Felt relaxed during blood test appointment

The healthcare professional was excellent and made me feel at ease during a procedure I typically find anxiety-inducing. Their reassuring approach helped me feel calm and supported throughout.