White House Surgery

Worst purchase ever terrible product

Absolutely never again will I consider this option or experience this service. Completely unacceptable and a total waste of time and resources.

Quick relief and amazing customer service

Phoned early in the morning and received a prompt response shortly after. I'm puzzled by the negative feedback because the staff was incredibly supportive and kind. They prescribed my medication on the spot, addressing my medical concern immediately. Much appreciation!

Exceptional healthcare that exceeded all my expectations

At 65 years old and having lived in numerous locations, I can confidently say this medical practice is unparalleled. Each physician I've interacted with has gone far beyond my expectations, and the pharmacy supervisor this morning was exceptionally supportive in helping me coordinate my multiple prescriptions seamlessly. The level of care and professionalism here is truly extraordinary - I guarantee you won't discover a superior medical facility anywhere else!!!

Terrible service from unhelpful medical practice

The staff member I spoke with was incredibly discourteous, only offering same-day consultations and refusing weekend appointments. For anyone working a standard weekday job, getting a doctor's visit seems impossible. This inflexibility perfectly illustrates why the National Health Service is falling apart and failing its patients.

Rude receptionist ruined my first visit here

On the morning of March 27, 2023, I contacted the office and encountered a receptionist with a notably poor attitude, seeming quite unenthusiastic. Her demeanor suggested she might be struggling with Monday blues, but if that's the case, she should consider taking the day off. Having recently transferred to this practice, I'm already experiencing regret. It's crucial that staff members separate their personal challenges from their professional responsibilities and maintain a courteous, supportive approach towards patients. This isn't an unreasonable expectation. My disappointment is significant, and this critique is specifically directed at the front desk personnel.

Terrible healthcare experience with unresponsive medical practice

Absolutely no praise for this medical practice. The front desk personnel are discourteous and ineffective, and the physicians are unresponsive. We scheduled a morning appointment for our 11-month-old infant, and the clinic completely disregarded our booking. Steer clear of this place without hesitation.

Compassionate care that truly made a difference

During my mother's final days, the staff at this medical practice demonstrated exceptional compassion and support that made an immense difference for both my mum and myself. Their genuine empathy and kindness were truly remarkable, and I am incredibly grateful. I cannot express enough appreciation for how wonderfully they treated us.

Exceptional care and compassion from medical team

Can't speak highly enough. The overall reception has been positive and supportive. The nursing staff consistently goes above and beyond for me, and my physician even took time during his lunch break to call and inquire about my condition. I'm truly appreciative of the exceptional care and assistance I've experienced over the past year or so.

Great customer service every single time

Every interaction I've had with this team has consistently been top-notch and friendly, with exceptional service across the board.

Exceptional medical care with warm and welcoming team

The entire medical team, including front desk personnel, nursing staff, and physicians, were incredibly welcoming and supportive throughout my visit.

Excellent nurse but where are the doctors

Karen the nurse is absolutely fantastic. Yet, I'm increasingly skeptical about the availability of actual physicians!! It seems like an eternity since a general practitioner conducted a face-to-face consultation. I was forced to bring my child to the emergency department just to see a GP, needlessly occupying critical time meant for more urgent medical situations, which is completely unacceptable!! This needs immediate rectification.

Amazing care despite stressed front desk staff

The front desk personnel appeared somewhat curt, though it's understandable given their likely high-pressure and demanding responsibilities. The physicians are excellent, consistently addressing my needs promptly, and the staff demonstrates a compassionate understanding of my concerns.

Unexpected medical experience exceeds all expectations

During my recent appointment, which fortunately isn't a frequent occurrence, I initially felt nervous but ended up thoroughly satisfied. Following the guidance, I called at 8 o'clock and was informed I was fourth in line. A delightful receptionist handled my call and assured me the surgery would reach out. Precisely 45 minutes later, the doctor contacted me and scheduled a consultation for 10:30. While I'm aware this practice often receives negative feedback, I can only speak to my personal encounter on this particular day, and therefore, I'm awarding a full 5-star rating.

Frustrating service with endless broken promises

Perpetually left hanging, promised delivery that never materializes. Each time I reach out, I'm met with vague assurances that the item will arrive "sometime today" - but nothing ever comes through.

Efficient pediatric care with compassionate doctor

I managed to secure a joint consultation for my two children on the same occasion, and the physician was exceptionally compassionate, recommending appropriate medication that could be collected from a local pharmacy. I felt compelled to share this feedback as I believe the other reviews might not accurately reflect the true nature of this medical practice. Throughout my interactions, I have consistently received excellent care, and the staff have invariably been courteous and professional.

Terrible surgery that left me completely disappointed

Absolutely terrible ordeal. If there were a way to assign negative ratings, I would have done so without hesitation. Steer clear of this surgical procedure at all costs.

Terrible service that left me without medication

The reception team at this medical practice is absolutely terrible. After completing their triage process early this morning and receiving a follow-up call, I discovered the clinician had mistakenly failed to prescribe my essential medication. When I attempted to urgently resolve this issue and secure my prescription today, I was informed I'd need to restart the entire triage process with no guarantee of a callback. Given my work commitments prevent me from taking calls for the next three days, I now face the very real possibility of being without critical medication until my next day off. Despite a clear administrative error by their staff, I am the one left suffering the consequences. It seems they have zero interest in addressing their mistake or providing proper patient care. To make matters worse, the receptionist actually hung up on me twice while I was desperately seeking assistance. This surgery has seriously declined; their appalling front desk staff are systematically destroying what was once a reputable medical facility.

Terrible service that left me completely frustrated

These services are completely ineffective, and their availability is non-existent when you actually require assistance. Their electronic consultation system is a complete failure, bordering on professional misconduct. I wish I could give them the lowest possible rating, but even zero seems too generous!

Mixed feelings about long-time medical practice

I've been registered with this medical practice for over a quarter-century. The compassionate and supportive staff are unfortunately overshadowed by the consistently discourteous behavior of a few team members. When I reached out to follow up on a repeat prescription that had been neglected for five business days, I encountered significant frustration. Despite needing only a straightforward answer about pharmacy collection time, I was met with dismissive and patronizing responses like, 'how am I supposed to know, a computer is just a computer'. While I acknowledge the ongoing pressures healthcare staff face, such an abrupt and unhelpful attitude was entirely inappropriate, especially considering the original administrative error was theirs. For such a simple query that could have been easily addressed, their rudeness was completely unwarranted and unacceptable.

Exceptional service with warmth and genuine care

Exceptional personnel with a compassionate approach, delivering top-tier customer care across the board. Much appreciation.