White House Surgery

Terrible healthcare experience with unacceptable customer service

Complete chaos here. I've been waiting all day for a callback regarding my daughter's situation, and I missed their call by mere moments. Now, a discourteous receptionist suggests I might not even receive a return call. I'm utterly bewildered by their approach. We only seek medical attention when absolutely necessary, and this involves a child experiencing critically high heart rate and dangerously low oxygen levels. The level of unprofessionalism is appalling.

Incompetent doctor nearly missed serious respiratory issue

I secured a telephone consultation on Friday after enduring severe hay fever for a week and experiencing breathing difficulties for three days. A female physician returned my call. It seemed she barely examined my medical background and quickly assumed it was merely an allergic reaction, showing little interest in a proper examination. I had to insist on a face-to-face appointment. Upon arrival, I was apparently too early. During the consultation, she remained disinterested in my medical history. As a medical professional myself, I mentioned the salbutamol inhaler that had previously helped me. The moment I referenced the inhaler, she became adamant about not prescribing it, claiming primary care restrictions. She suggested A&E as the only option for an inhaler and described my wheezing as upper respiratory. Doubting myself, I returned home still struggling to breathe. By evening, my condition worsened. After calling 111, paramedics arrived and confirmed widespread chest wheezing, administering a nebulizer. The out-of-hours doctor was concerned about potential pulmonary embolism and recommended A&E. Morning tests revealed widespread chest wheezing. I underwent blood tests, X-rays, and an ECG. Ultimately, I was prescribed steroids and an inhaler. My blood work confirmed a severe allergic reaction, likely hay fever. Essentially, this was an unnecessary ordeal caused by a doctor's refusal to listen to her patient. How could a GP miss such obvious wheezing during examination? She wanted me to manage symptoms that were significantly impacting my daily life, including caring for my two-year-old. I desperately wish I could identify her name to formally document this experience.

Compassionate doctor who truly cares about patients

Dr. Mah has been incredibly exceptional in assisting me with my parents' medical needs. His compassion and support have been outstanding. He demonstrates remarkable empathy and professionalism - I truly wish he could be my personal physician.

Friendly staff made my medical visit a breeze

The front desk staff this morning were incredibly friendly and supportive. They assisted me in resolving my issue and took care of everything perfectly. I'm truly grateful to the reception team and the doctor as well. Excellent service. 👍🏼

Horrible healthcare nightmare with incompetent staff

Utterly abysmal. It's become impossible to secure an appointment or connect with any staff member via telephone recently, and on the rare occasion you manage to reach reception, they are hostile, discourteous, and completely incompetent. Consequently, my persistent health concerns are being shamefully overlooked. "Reprehensible". Moreover, they consistently fabricate information and have repeatedly let my family down.

Terrible customer service at medical reception desk

Incompetent and condescending describes the receptionist handling appointment scheduling, who demonstrates a complete lack of comprehension when patients attempt to communicate. They consistently rush through interactions without genuinely listening or paying attention. Their unprofessional behavior is so frustrating that I would gladly assign zero stars if possible.

Terrible mental health support despite good gps

Excellent navigation device, but the mental health support has been a nightmare. The person responsible for follow-up calls regarding appointment scheduling comes across as incredibly insensitive and lacks any semblance of empathy. Their unprofessional approach borders on callousness, and I've never experienced such distressing psychological strain before. Their dismissive attitude could potentially lead to dire consequences, and I'm genuinely concerned about the potential harm they might cause.

Excellent healthcare with genuine care and compassion

A skilled and empathetic team across all roles - from doctors and nurse practitioners to administrative staff and front desk personnel. Everyone demonstrates professionalism and kindness. The introduction of their triage system has significantly improved service quality, often resulting in timely care. When you're under the weather, these are precisely the supportive professionals you want to interact with. Appreciative regards.

Frustrating healthcare experience with multiple patient mishaps

Scheduling a doctor's appointment is challenging, requiring a morning call-back system even for routine visits, with patients needing to justify their medical needs to nurses. Some GPs prefer phone consultations and medication prescriptions. Sue, a nurse, stands out as caring and helpful. Visiting doctors seem more engaged, but many GPs appear overwhelmed and reluctant to make referrals. My pregnancy experience was particularly frustrating - my first trimester referral took 13 weeks, causing me to miss the crucial 12-week scan despite weekly follow-ups. Shockingly, reception staff discovered a pile of unprocessed pregnancy forms that had been sitting untouched for weeks. They provided outdated information, sending me to a non-existent clinic. Another significant error occurred when my son needed an urgent blood test: he was incorrectly classified as an adult, resulting in him being directed to the wrong hospital and ward, where no staff were qualified to draw his blood. Repeatedly, we've requested updates to his medical records to highlight his penicillin allergy, yet this remains unaddressed across multiple hospital appointments. The reception staff seem consistently inefficient, with most administrative errors originating from their desk.

Terrible product that completely disappointed me

Absolutely terrible

Compassionate nurse sue made my hospital experience better

I'd like to express my heartfelt gratitude to the compassionate nurse Sue. She truly exceeded expectations in providing me with comfort and support. Sue was incredibly thoughtful, calling me immediately to share my test results as soon as they were available. My sincere appreciation goes out to her.

Frustrating healthcare experience with impossible appointment system

Scheduling a doctor's visit here is incredibly frustrating. You're forced to phone precisely at 8:30 AM and then wait anxiously for them to return your call, even for standard, non-urgent consultations. Once you finally get through, you must defend your reasons for wanting a medical appointment and essentially argue with the nursing staff to justify your need. I am in the process of filing a formal complaint about this ridiculous process.

Compassionate care at my local medical practice

It's unfortunate that individuals typically share feedback about NHS services only when frustrated. While the White House surgery isn't without flaws (what healthcare provider is?), I've consistently experienced it as an efficiently managed, welcoming, and attentive medical practice.

Worst medical experience of my life

Utterly heartless medical professionals with zero compassion.