White Medical Group

Felt completely ignored and unsupported throughout

Disappointing absence of assistance, engagement, or any meaningful demonstration of care.

Reception staff showed no empathy on the phone

The practice demonstrates a lack of compassion in their approach. Reception staff interactions feel dismissive, and there appears to be little willingness to support requests for specialist referrals. The overall impression is one of indifference to patient concerns. When presenting with symptoms, I was met with dismissive responses suggesting my age made certain health issues unlikely. Concerns raised during appointments were not taken seriously. Following a diagnosis, I found it difficult to obtain copies of medical documentation, receiving only incomplete or duplicate pages instead. No guidance or support was provided regarding self-management or next steps. The response to my situation was essentially that nothing further would be done. After seeking a second opinion elsewhere, I was advised to consider changing practices. This practice appears to have lost sight of the fundamental principles of patient care. I would recommend looking elsewhere for your healthcare needs.

Poor phone manner and unhelpful response

This practice fell short of expectations regarding phone interactions and empathy. When I called, the manner was unhelpful and I was informed of a specific date that didn't work for our circumstances. We were told we didn't meet the criteria for walk-in appointments, which was frustrating. As a result, our family has decided to seek care elsewhere.

Same-day appointments when you really need them

Have had reason to contact the practice on two occasions in the last three weeks seeking emergency appointments. On the first occasion, I received a same-day consultation where I was promptly referred to hospital with a suspected acute condition. I subsequently underwent surgery that weekend. More recently, I requested an appointment for a persistent cough and sore throat. I was offered a same-day appointment where, following examination, I was prescribed a course of antibiotics. I want to put on record that the service I received on both occasions was nothing short of first class in all aspects, for which I am most grateful. I have no hesitation in recommending the practice and award them top marks!

Quick appointment with a listening ear

Had quite a rough start to the day. Arrived at the surgery for a routine blood test and everything went smoothly. The wait was minimal before being called through, and the procedure was completed efficiently. As a bonus, I also received an additional vaccination while I was there. The healthcare professional was cheerful and genuinely listened to me while I vented about my difficult morning. Really appreciated it.

Quick booking made the urgent appointment happen

Excellent service— I was directed by the Walk in Centre to reach out to the Surgery for an urgent appointment. I called the Surgery this morning at 8.30 and secured a slot at 11.15. I was informed that a blood sample would be required to help confirm the matter, with results expected within 48 hours. I indicated my availability for a prompt appointment at any time. The sample was collected at 11.45 and I anticipate receiving the results by Wednesday. ABSOLUTELY BRILLIANT!

Friendly reception made me feel welcome

Excellent support from the clinical team. Lovely reception team. It is a pleasure being a new patient. Many thanks.

Telephone appointment window was too wide

I had a telephone consultation scheduled after my previous in-person visit was cancelled. I selected this option thinking it would be more convenient for me. However, I received a reminder indicating the appointment window was between 8.30am and 10.30am, whereas I had been given a specific time of 9.30am. This meant I was unable to make plans elsewhere, as I preferred not to discuss my health concerns in a public setting and wanted to ensure I didn't miss the call. While I recognise that a small buffer of 5 to 10 minutes is reasonable to stay available, I found the two-hour window to be quite inconvenient.

Receptionist showed real empathy during urgent situation

We received excellent service from this practice when a family member required urgent care. The receptionist demonstrated empathy and professionalism when gathering information to pass to the clinical team. Shortly afterwards we received feedback confirming that a healthcare professional would soon be arriving at the home. After assessment, they promptly arranged for emergency transport, which arrived within a reasonable timeframe. Thank you so much to everyone involved for such superb service.

Better service since switching practices

Relocated to this practice from another local surgery. The quality of care has been noticeably superior and I have found my appointments with the clinical staff to be consistently satisfactory.

Reception team helpful with appointment booking

The clinical team has been wonderful in providing genuine care and support, ensuring a prompt diagnosis was reached with excellent medical treatment. We are very grateful for their assistance. The reception staff are consistently helpful whenever we contact them and always go the extra mile to assist, and we appreciate their efforts as well.

Emergency appointments vanish within minutes of opening

The one star reflects appreciation for the clinical staff who continue to work hard despite challenging circumstances. However, the practice has deteriorated significantly since the pandemic. Previously, same-day or next-day appointments were readily available. Currently, even calling at 8:30am for emergency slots finds them fully booked, with the earliest alternative appointment months away. The telephone reception staff seem dismissive when communicating this, which is deeply frustrating. On previous occasions when contacting the practice about family health concerns, we were redirected to alternative services or walk-in centres, options that are not practical for very young children. The management needs to address these systemic issues urgently, as the current service level makes it impossible to recommend the practice to others in good conscience. It appears there may be staffing shortages, but clarity on what has changed would be helpful.

Friendly staff but appointments book up weeks ahead

A busy NHS general practice serving a local area and its surrounding communities. Provides a range of services including standard consultations, nurse-led clinics, pharmaceutical services, and additional specialties such as foot care, maternity support, immunisation programmes and preventative health checks. The clinical team demonstrates approachability and expertise across various fields including mental wellbeing, maternity care, and paediatric services. The practice operates efficiently and manages a substantial patient population across all age groups. Due to high demand, appointment availability typically extends several weeks ahead. The entire team maintains courteous and professional conduct, and the facility is well-resourced and modern.