White Rose Surgery

Appointment booking easy, follow-ups need improvement

Mixed experience overall. Some clinicians provide excellent care, while others fall short of expectations, which is a fairly typical range. The reception team is generally pleasant, though there are occasional staff members who could improve their interpersonal approach. Appointments are usually straightforward to arrange, but the practice could benefit from more thorough follow-up procedures after diagnostic testing.

Reception staff were polite despite long wait

Attended an appointment on a Sunday to have a nasal issue assessed, as I had been advised there was a concern with my nose. The reception team were courteous and professional, and the staff member at the desk was apologetic about the delay we experienced. Although the wait was longer than initially indicated, I understood this was due to circumstances beyond their control. When called through, I was seen by a male clinician. I found his manner to be dismissive and felt uncomfortable raising questions about my condition. I felt he communicated in a condescending way that made me feel undervalued. I believe that holding a professional position should not excuse discourteous behaviour towards patients. I do not intend to return for my follow-up appointment at this practice.

Quick and professional local care provided

I have received care for multiple procedures at this practice and am very pleased with the efficient and professional manner in which I was treated. I also appreciated not having to travel to alternative locations for my appointments.

Convenient procedures available without hospital referral

Excellent medical practice that provides a wide range of procedures in-house rather than requiring referrals to hospital settings.

Booking appointments here is frustratingly difficult

The medical care provided at this practice is of a high standard. However, the reputation and demand for this practice has created challenges in maintaining adequate service delivery across all areas. Many patients would likely share the view that the appointment booking system falls short of expectations. Securing an appointment with a doctor presents considerable difficulty. The online booking option is a useful feature, though the available slots tend to be at inconvenient times or scheduled far in advance. The telephone booking alternative for same-day appointments feels unpredictable. Calling early in the day typically results in hearing a recorded message indicating that all appointments for that day are taken. This is likely to be particularly frustrating for those with shift-based work, parents of young children, and older patients. The booking system does not accommodate those needing regular medical support to arrange appointments with their chosen doctor at a time that suits their circumstances.

Fast appointments and efficient reception staff

The medical service at this practice is good. Matters are handled promptly and resolved efficiently. There appear to be more appointment slots available here compared to other local practices. I have not experienced any issues with this practice. I appreciate that things are dealt with swiftly rather than prolonged. The reception team work diligently and handle matters with both efficiency and a personal touch. Some individuals who have complained about various matters would benefit from considering perspectives beyond their own concerns.

Friendly staff made me feel genuinely heard

I have found this practice to be exemplary in every respect. All staff members I have encountered have demonstrated friendliness, helpfulness and professionalism throughout my interactions. It represents the finest practice I have had the privilege of being registered with. I would wholeheartedly recommend it to others.

Long phone queues and lengthy waiting times

The phone system takes considerable time to navigate, followed by a lengthy wait before reaching someone. Appointment wait times have varied significantly, ranging from a quarter of an hour to nearly an hour. The quality of care received has been inconsistent across different practitioners.

Opening times work well but service falls short

The practice offers convenient opening hours and the reception and clinical staff are friendly and welcoming. However, the overall service experience, including appointment availability, consultation timeliness, facilities, attention to detail, and organisational processes, frequently falls short of expectations. As with many medical practices, the quality of care depends significantly on which clinician you see, with some providing excellent service while others do not meet the same standard.

Struggling to book an appointment with GP

I'm frustrated about the value I'm receiving for my tax contributions, particularly when it comes to accessing GP appointments. The service doesn't seem to be meeting my expectations given what we fund through our taxes.