Whitley Bay Health Centre

Staff were helpful and friendly

Outstanding team members

Helpful staff despite being short-staffed

Satisfactory service with adequate cover during busy periods and convenient transportation options.

Receptionist made me feel genuinely welcomed

The reception team were lovely and the clinician I saw today was so respectful and kind. Thank you ❤️

Friendly reception staff who genuinely listen

The reception team demonstrates genuine warmth, kindness and professionalism that is genuinely appreciated. Having continuity of care with a consistent healthcare provider who takes time to listen and implements approaches that meaningfully improve your wellbeing is invaluable. This practice and its staff consistently deliver positive experiences. It is clear they handle various challenges throughout their working day while maintaining a high standard of service.

Friendly staff made me feel genuinely welcome

A wonderful medical practice. The team demonstrated professionalism, expertise and a welcoming approach. I felt valued and at ease during my visit.

Online booking made appointment straightforward

This health centre is the best I have come across. So easy to make an online appointment. Reception staff extremely friendly and informative. Clinical staff very friendly, professional and very good at diagnosing problems. The clinician I saw in particular is extremely professional, informative and a good listener.

Staff were helpful and friendly

Excellent group of healthcare professionals

Impossible to reach by phone queue

I have experienced significant difficulty reaching the practice by phone. After receiving a callback request, my attempt to return the call went unanswered. Additionally, I have been waiting in the telephone queue for an extended period without being connected to anyone.

Friendly staff and convenient parking access

The team here demonstrated efficiency and friendliness, with convenient parking facilities available.

Long-term patient appreciates unhurried care

I have been attending this practice for a considerable time and have consistently found the service to be excellent. The entire team, including those at reception, clinical staff, and medical professionals, have always been courteous, supportive and conduct themselves with professionalism. I have not experienced any problems obtaining appointments when needed, and consultations never feel hurried. I am grateful to everyone at the practice for their dedication.

Friendly reception made the visit pleasant

A wonderful medical facility with outstanding team members.

Friendly staff made me feel at ease

Excellent practice with receptionists and nursing staff who are both professional and approachable, making patients feel comfortable. The clinical team dedicates time to consultations. Attended for vaccinations and experienced efficient service with minimal waiting time.

Kind staff who really listen to you

This is a wonderful practice with compassionate and well-informed team members. I feel very fortunate to be a patient here and would highly recommend them to others.

Felt genuinely listened to and cared for

The clinician I see is very caring and professional, always providing me with a friendly and personalised service. I feel fortunate to be a patient at this practice. When I hear about experiences at other clinics, I truly appreciate how excellent the team here is. Well done to everyone.

Receptionists finally listened and helped properly

I recently switched to my current practice after becoming dissatisfied with the care I was receiving elsewhere, which included concerns about my previous diagnosis and unhelpful interactions with reception staff. I have been extremely impressed with the team at my new practice. The clinical staff and receptionists have all been pleasant and supportive throughout my care. I now have clarity on my health concerns and am receiving appropriate treatment. The experience has been transformative. I am very grateful to everyone involved in my care.

Long-term patient felt listened to and supported

I have been a patient at this practice for over two decades and have consistently received outstanding care from my GP. More recently, I have been seen by another member of the clinical team who has also provided excellent support and assistance. I am very grateful for all the help provided.

Quick e-consult responses and good continuity

I rarely need to attend the surgery, but when I do go, I receive good care. The tailored records are excellent for maintaining consistency, particularly given that my healthcare provider appears to work on a full-time basis. Electronic consultations receive prompt replies. The facilities are contemporary and well-maintained. While the NHS and general practice services are clearly under considerable pressure currently, the team continues to perform well 👍.

Quick callback and efficient appointment booking

Excellent service from the GP, who called as scheduled. I then contacted reception and received a prompt response, with an appointment arranged for physiotherapy the following week. Outstanding efficiency throughout. Much appreciated.

Struggling to book appointments through phone queues

It is difficult to secure an appointment at this practice, as the available emergency slots appear to be allocated early in the day. It would be beneficial if additional staff were available to handle incoming calls.

Reception staff made calling the surgery dreadful

My family and I made the difficult decision to leave this practice after being registered for a considerable length of time, during which we had generally experienced a welcoming and attentive service. However, our experience deteriorated significantly due to interactions with a member of the reception team whose manner we found to be dismissive, patronising and lacking in professionalism across multiple occasions. These interactions left me feeling uncomfortable about contacting the surgery, which ultimately led us to seek care elsewhere. This particular experience was deeply disappointing given the positive history we had previously enjoyed with the practice.