Whitley Bay Health Centre

Long-term patient since two thousand six

I have been a patient at this practice for many years and have consistently experienced excellent service with a friendly and professional approach.

Staff listened and helped me settle in

Relocated to this area several years ago. Had not experienced any significant health concerns until recently. The team members have been excellent and very helpful. Much appreciated.

Helpful staff made the visit straightforward

The team members at the practice were very supportive and accommodating.

Friendly receptionists made switching practices easy

I have felt exceptionally well looked after since becoming a patient at this practice following my relocation. The front desk staff are welcoming and supportive, and the clinician I see is outstanding—demonstrating both thoroughness and genuine compassion in their approach. I would strongly encourage others to consider this practice.

Inconsistent procedures and lost paperwork caused frustration

The practice can deliver excellent care, but there are occasions when they introduce unexpected changes or requirements. I've experienced health concerns where referrals were made without adequate follow-up, and I was removed from their list due to relocation without prior notification about my records. I've observed that their processes can create unnecessary barriers for patients, and these processes seem to be applied inconsistently depending on individual circumstances, which undermines their stated procedures. I'd recommend being cautious and maintaining your own copies of all documentation, as records can sometimes go missing.

Staff were helpful and made me feel welcome

The nursing team and administrative staff at the practice are all pleasant and supportive.

Caring staff made us feel understood and supported

We have been with this practice for approximately two decades. We had a wonderful previous doctor, but he retired. A new doctor arrived, and after an initial adjustment period of a few weeks, we all found him to be a lovely and caring practitioner. I have consistently been very satisfied with this practice. The staff throughout, from reception to nursing, have been lovely, caring, and kind. The team has always been understanding and helpful. Thank you all.

Refused help with prescription before registration

I recently relocated a short distance away and have not yet had the opportunity to register with a new practice. I ran out of my medication and requested a prescription to tide me over until I could complete my registration elsewhere. Unfortunately, I felt the practice was unwilling to assist me during this transition period, despite having been a long-standing patient. I was disappointed with the level of service provided.

Staff were genuinely helpful and caring

The entire team here is wonderful, with everyone being incredibly supportive and compassionate. 🤒🤕😸

Easy to book appointments when needed

It's always possible to secure appointments with minimal waiting time, and the team members are excellent. This medical practice stands out as the finest option in the local area.

Adequate health centre with standard care

It is a medical facility with healthcare professionals, what more can be said.

Staff really went the extra mile

The entire team, from administrative staff through to clinical professionals, consistently goes above and beyond to help patients.