Whitley Road Medical Centre

Terrible service with unhelpful and rude receptionists

I've been a patient of Dr. Xack for some time, and he truly excels at his profession. However, the receptionists are a completely different story - they are incredibly discourteous and abrupt. They show zero empathy towards patients' concerns. Their appointment system is frustratingly inefficient: you're instructed to call at 8 am, only to be stuck on hold for 20-30 minutes, and then told no appointments are available that day. You're forced to repeat the entire process the next day, again potentially waiting 20-30 minutes in a queue. The female receptionist is particularly unpleasant. Their operational approach desperately needs improvement, as they are neither effective nor professional. When you're unwell and seeking medical attention, being unable to secure a same-day appointment is incredibly stressful. Today, I attempted to schedule with Dr. Zak, only to be informed he wasn't available, despite being told earlier he had returned from annual leave. The staff's attitude suggests they're disinterested in their roles - if they dislike their job, they should simply resign. Reading other reviews confirms this is a recurring issue with the same problematic staff. As an army veteran battling PTSD, anxiety, and night terrors, with a physical disability, I'm working hard to manage my health. Dr. Zach is supportive, but the receptionists' unprofessionalism undermines the entire practice. If this clinic genuinely wants to improve, they must replace these receptionists with individuals who demonstrate genuine care and commitment to patient service. I understand they handle numerous calls daily, but providing compassionate, efficient communication is fundamentally their job.

Longtime patient frustrated with clinic's staff and care

I concur with numerous other reviews about the reception personnel. Despite being a patient at this clinic for nearly a quarter-century, one staff member - seemingly the female manager - has repeatedly been discourteous, compelling me to firmly address her conduct. Moreover, I'm troubled by their apparent difficulty in locating documents, suggesting an underlying organizational inefficiency that requires immediate attention. Dr. Mohindra demonstrates solid medical expertise, and I consistently request his care when possible. I'm uncertain about the other physicians, given recent staff turnover. One younger doctor, I believe named Zak, initially downplayed a lump with a scan referral delayed by almost four months, which ultimately led to an urgent cancer care referral - a deeply concerning situation. Another physician, a woman, even misdirected my ultrasound scan referral to an incorrect location. I believe these details sufficiently illustrate my concerns.

Caring doctors who truly listen and help heal

This medical facility is truly outstanding, boasting highly skilled professionals and remarkable physicians. My kids have been patients of Dr. Mohidra for an extended period, and he's absolutely wonderful. Additionally, Dr. Mansoor is incredibly impressive - he carefully listens to patient concerns and provides crystal-clear explanations. Their commitment to patient care is evident in every single encounter, demonstrating a genuine passion for helping people. I am deeply grateful for all the incredible support they've provided!

Worst medical reception ever unprofessional service

Julie at the front desk is consistently hostile, dismissive, and aggressive during phone interactions. Her communication style is demeaning and condescending, making patients feel belittled every single time they attempt to contact the medical office. The phone wait times are completely unacceptable, with callerss forced to endure over 50 minutes of irritating background music, only to be abruptly disconnected without any assistance. The entire practice is unprofessional, and it's astonishing that Julie remains employed given her appalling treatment of patients.

Terrible customer service ruins entire experience

The front desk staff is absolutely terrible. I'm never returning to this place.

Excellent care and clear communication from doctor

Dr. Manshour provided a comprehensive explanation of my procedure, thoroughly addressing all my questions, and I found the overall treatment to be highly satisfactory.

Amazing care from a top-notch medical team

The medical professionals at this clinic are exceptional 🌟🏆🌟🏆🌟🏆🌟🏆🌟 They demonstrate warmth, compassion, and remarkable expertise My diabetes nurse has consistently been both approachable and highly competent throughout my entire experience. This is undoubtedly the finest medical practice I've ever encountered, with outstanding physicians. 👏👏👏👏👏 May they continue to be blessed

Decent care but frustrating administrative challenges

During my 8-year tenure as their patient, I've generally had positive interactions with the medical staff, with Brittany, the nurse, standing out as particularly warm and competent. The blood testing process was efficient and smooth. However, my recent experience obtaining a supporting medical letter for an application has been incredibly frustrating. My general practitioner has been consistently unhelpful, repeatedly failing to include essential details in the documentation. As a result, I've been forced to make multiple follow-up visits over several months, with no resolution in sight. I'm now scheduled to address this ongoing issue in another two weeks, and the continuous stress and uncertainty have significantly deteriorated my overall health condition.

Caring professionals made my medical visit great

Welcoming medical professionals and physicians who create a warm, approachable atmosphere.

Fast service and friendly staff rock

I've consistently received prompt service, and the employees have always been exceptionally helpful during my interactions.

Unreliable scheduling leads to constant frustration

Scheduled an appointment, arrived at the location, and was told I had no booking, despite the receptionist previously writing it down on paper. This frustrating mix-up has occurred multiple times now.

Wonderful doctors who truly care about patients

My initial appointment at this general practice was truly wonderful. The staff were incredibly welcoming and supportive. I'm grateful for their exceptional service.

Terrible service and unprofessional medical staff

Every visit to this establishment is marred by a rude and unhelpful receptionist who seems to have forgotten their primary purpose of serving the community. The doctors are equally disappointing, sitting high and mighty as if they're above everyone else. In my opinion, it's time to overhaul these so-called professionals who clearly lack compassion and proper customer service.

Best care and practice for my needs

Exceptional training, top-notch support

Compassionate nurse tina made my medical visit great

I recently had a consultation with Tina, a nurse who truly stands out. My relatives had previously shared glowing recommendations about her, and now I understand why. She possesses an incredible ability to create a comfortable atmosphere and demonstrates genuine compassion during the appointment. Kudos to the entire team at Whitley Road for having such a wonderful healthcare professional 👏⭐

Compassionate care from a true professional

The healthcare professional helped me feel relaxed and comfortable during my visit.

Exceptional care from start to finish

Excellent initial experience with outstanding assistance from the front desk staff, who went above and beyond, and Dr. Khalid, who immediately and effectively resolved my medical concern.

Great surgery that truly cares about patient experience

As a participant in the patient participation group (PPG), I've observed the surgery actively working to improve patient access to GP services. They're seeking more individuals to join the PPG and provide input, which will help them identify potential improvements. The surgery has already implemented several positive changes, demonstrating their commitment to patient care. The staff are compassionate and genuinely dedicated to supporting patients, and they're looking for our collaboration to enhance their services. This GP surgery is exceptional, and I'm thrilled that I can continue to receive care here even after moving to a new home.

Great care from compassionate medical professionals

The medical professionals were exceptional. I had a thoroughly satisfactory encounter where the staff genuinely paid attention and delivered appropriate care.

Compassionate doctor delivers exceptional medical care

Dr. Mansour demonstrated exceptional empathy and attentiveness during our consultation. He approached the examination with remarkable expertise and conveyed a sense of confidence that immediately put me at ease. I was truly impressed by his manner and professionalism.