Whitley Road Medical Centre

Compassionate care for my persistent shoulder pain

The healthcare professional I consulted with yesterday was incredibly understanding and empathetic. They thoroughly examined my arm and shoulder due to the intense discomfort I've been experiencing and prescribed a more effective pain medication, as over-the-counter paracetamol was no longer providing relief. Overall, the quality of care and attention I received was outstanding.

Mixed feelings about new medical system

The visit was excellent, with the customary high-quality service I've come to expect. Compared to the previous setup, the current system feels more complicated. In the past, patients would simply walk in, share their details with the receptionist, and be directed to the waiting area to see the doctor. Now, there's significantly more administrative process involved, requiring online registration and waiting for the physician to reach out. Despite these changes, I must say I remain content with my general practitioner.

Compassionate doctor who solved my medical mystery

I have received outstanding care at the Whitley Road Medical Centre. Dr Mansoor, in particular, stands out as an extraordinary healthcare professional with remarkable expertise. When I initially consulted him, he successfully identified my Addison's disease, a complex condition that had eluded diagnosis by multiple medical professionals and emergency departments for a quarter of a year. Since then, I have consistently been impressed by his deep medical insight and meticulous approach, as he thoroughly investigates every health concern I bring to him, ensuring comprehensive and thorough treatment. I am deeply appreciative of his exceptional care and the overall quality of the medical practice.

Exceptional service with friendly and helpful team

Exceptional personnel ready to assist at every turn. Truly top-tier in every aspect.

Tina made my day with exceptional service

Had a conversation with Tina, and she was absolutely delightful - such a compassionate and empathetic representative who truly listened and made me feel supported.

Efficient doctor with minimal waiting time

I visited Dr. MONSOOR for my scheduled consultation and was pleasantly surprised by the minimal wait time before being seen. The physician demonstrated exceptional courtesy and provided valuable assistance during our interaction.

Compassionate nurse tina makes medical visit comfortable

Visited the medical practice and met Tina, who was incredibly kind and compassionate. Her warm demeanor immediately put me at ease during my appointment. The entire experience at the surgery was fantastic, and I'm truly grateful.

Exceptional healthcare with compassionate medical professionals

The team here is incredibly courteous and attentive, addressing every facet of my medical care with genuine expertise. I want to extend particular appreciation to Tina and Dr. Mohindra for their outstanding service. 👍

Zak makes medical visits quick and painless

Once again, receiving assistance from Zak was absolutely exceptional. The service was swift and efficient. He demonstrates utmost professionalism and is truly a remarkable resource for both the local community and the medical practice.

Compassionate care from a top-notch nurse

Tina demonstrates exceptional compassion and maintains a high standard of professionalism in her nursing practice.

Amazing customer service and top-notch quality

Top-notch experience from start to finish! Every single aspect was handled with exceptional care and precision. The service was absolutely stellar, meeting and exceeding all my expectations. I couldn't have asked for a more impressive and smooth interaction. Truly remarkable in every way.

Quick care and friendly staff at whiteley road

Zak demonstrates excellent clinical skills, and I was able to secure a same-day appointment at Whitley Road Medical Centre. The reception team is highly competent and welcoming.

Amazing customer service from a true professional

Exceptional interaction with Zak, who consistently displays remarkable compassion and expertise in his approach.

Compassionate care and attentive staff at surgery

I've been receiving care at this medical practice for some time now, and my experiences have consistently been positive. Over recent years, I've had numerous appointments, and each time I've departed feeling genuinely heard and well-supported by the team. Zak, in particular, stands out as an exceptional member of staff who truly enhances the quality of care provided.

Helpful doctors but rude receptionist ruins experience

The medical staff here are consistently excellent - compassionate, skilled, and self-assured in their roles. I always feel at ease when interacting with them. I typically prefer using the NHS app over phone calls, and today I sent a message regarding a blood test appointment at NMH. Their response directed me to call the medical centre to schedule an appointment at another facility since the original number was unresponsive. Although phone calls typically trigger my anxiety, I knew I had to make this appointment. After waiting in the queue, the receptionist's demeanor was incredibly off-putting. Her dismissive attitude and exasperated "Oh god" were unhelpful. I was simply following the instructions I'd been given. While I understand that staff might receive numerous trivial calls, her conduct was unacceptable. To those working in customer-facing roles: please exercise more patience with people seeking assistance. It was only 9 AM, and I recognize the job can be challenging, but when someone reaches out for help, they should be supported, not treated like an inconvenience. Kindness matters, especially since you never know what personal struggles someone might be experiencing behind their call.

Smooth consultation despite initial communication delay

Apologies for the late response. The consultation was entirely satisfactory and met all expectations.

Exceptional care at whitley road medical centre

I am immensely grateful to the entire team at Whitley Road Medical Centre. The exceptional level of care and compassion shown to my aging brother by all staff members is truly outstanding. I want to express my heartfelt appreciation once more.

Painless blood draw with friendly medical professional

Incredible navigation system and healthcare professionals. Shamima drew my blood with such skill that I was completely unaware of the process. She was incredibly thorough, addressing all my inquiries and providing comprehensive information. Absolutely top-notch experience 🙌

Horrible customer service from disrespectful phone representative

I'm utterly shocked by the woman's disrespectful attitude during our phone conversation earlier today. She seemed agitated and irritable, despite having just started her shift a mere half hour ago. Her approach was completely unprofessional, refusing to genuinely hear out my request. As if that wasn't bad enough, she attempted to dictate how I should communicate. What's more, there was an unmistakable undertone of racism, particularly evident in her condescending attempts to criticize and "correct" my accent.

Exceptional healthcare service beyond my wildest expectations

The most outstanding medical practice I've encountered in the Greater Manchester area. The reception team operates with exceptional professionalism, consistently demonstrating remarkable dedication during each of my interactions. Every physician and nursing staff member displays genuine compassion and provides outstanding support. Scheduling appointments is remarkably swift, and the added convenience of an adjacent pharmacy makes this facility truly exceptional. I have absolutely no criticisms whatsoever about this healthcare center.