Whitley Road Medical Centre

Terrible customer service at its absolute worst

An absolutely abysmal level of customer service from the reception personnel, truly the most disappointing interaction I've ever experienced.

Terrible service from unprofessional and dismissive receptionist

The front desk staff's demeanor is incredibly off-putting. While I recognize the necessity of screening patients to ensure proper routing, this particular receptionist seems to weaponize the process, using it as an opportunity to make condescending remarks about patients' health concerns. I was specifically referred here by a paramedic, and I find it absurd that a receptionist would attempt to undermine professional medical guidance. This isn't an isolated incident; I've previously experienced this same individual's unprofessional conduct, including falsely claiming my blood test results were clear, only to have my GP later confirm a significant medical condition after I persistently followed up. The lack of empathy and potential for medical misinformation is deeply troubling.

Worst customer service ever wasted my time

Completely useless service from start to finish. I reached out to support at 111, and they were absolutely no help whatsoever. Wasted my time and energy trying to get assistance, and ended up more frustrated than when I started. Absolutely disappointing experience.

Longtime patient's frustrating journey with medical practice

Throughout my 15-year association with this medical practice, I've come to two key observations: Dr Colligan, who has since retired, was universally admired and respected by myself and my entire social circle - an absolutely outstanding professional. Dr Vickers, also now retired, along with certain reception staff members, have garnered a less favorable reputation for multiple underlying issues. I cannot offer any substantive commentary regarding the other physicians. At this point, I'm actively seeking to transition to an alternative medical practice, as I've reached my limit of frustration dealing with the problematic reception staff.

Compassionate care that truly makes a difference

A medical facility that prioritizes patient care, with dedicated personnel committed to addressing individual healthcare requirements.

Great healthcare with compassionate and professional staff

Outstanding medical practice. I have absolutely no complaints about the care my family and I have received, particularly during the past twelve months. The front desk staff are wonderful and handle challenging situations with remarkable skill. I've been fortunate to receive top-notch treatment from Dr Mohindra, Dr Mansour, and ACP ZaK Toon. A truly exceptional healthcare facility with committed professionals.

Fantastic customer support every single time

Consistently top-notch assistance and helpful guidance

Compassionate healer transforms my perspective on wellness

An absolutely delightful encounter with a compassionate and empathetic professional who genuinely listens, provides support, and helps boost your self-assurance, instilling a sense of optimism about your situation.

Great service and customer care

Always impressed by their exceptional customer service. They consistently go above and beyond to ensure they fully comprehend and address their clients' needs with genuine care and attention.

Seamless procedure with experienced and caring surgeon

After nearly six decades, I've had a remarkably smooth surgical experience without any complications or issues.

Incredible care from start to finish

What an incredible facility. The reception team is delightful, consistently friendly and eager to assist. The physicians are equally exceptional, providing top-notch care and expertise.

Disappointing decline from once great medical practice

Regrettably, this practice has deteriorated from excellent to terrible. Previously, I would enthusiastically recommend it to acquaintances considering relocating to the region, distinguishing it from alternative practices. Now, I cannot. While I could comprehend certain adjustments during the pandemic, their current approach has completely undermined the entire patient experience.

Terrible healthcare led to dangerous medical mistake

Absolutely dreadful encounter with healthcare services. Every consultation with my general practitioner turned into a frustrating referral to an advanced practitioner who incorrectly prescribed antibiotics, ultimately resulting in my hospitalization due to a severe kidney infection!

Unhelpful receptionist creates unnecessary stress for patients

My spouse suffered a machete attack, resulting in significant cognitive impairments affecting his mental health, memory, and communication abilities. When attempting to schedule a medical appointment by phone, he was abruptly cut off by a receptionist who insisted he complete an online form. Despite explaining his inability to do so, she remained inflexible, causing him to hang up in frustration. Upon my intervention, I encountered similar resistance, with the staff member adamantly refusing to assist and only reluctantly agreeing to have a GP contact him after extensive arguing. My husband noted this is a recurring issue with her. Her apparent job dissatisfaction is evident, and she seems unsuited to a role requiring compassion and patient support. During my surgery visits, I've observed her perpetually miserable demeanor and unprofessional conduct. I've specifically requested she avoid direct interaction with my husband, instead transferring calls to another staff member. Despite being aware of his medical challenges, she continues to interrogate him about the purpose of his calls. Her treatment of vulnerable patients is unacceptable, and her conduct appears to be problematic even among her colleagues. I overheard other reception staff discussing her difficult attitude during a lengthy wait. It's clear she is detrimental to the patient experience and should either resign or be removed from her position. Her time at this practice needs to end immediately!

Amazing healthcare team with exceptional care

The absolute top-notch care I've encountered, with physicians and personnel who are incredibly supportive and dedicated to ensuring their patients receive exceptional attention and assistance.

Terrible staff ruined my entire dining experience

Absolutely abysmal customer service from the employees, truly the most disappointing interaction I've ever experienced.

Great medical care with friendly staff

Top-notch medical care that consistently meets my expectations. Whenever I require an appointment, the process is seamless, and the staff greet me with genuine warmth and professionalism.

Terrible customer service destroyed my medical experience

The personnel were disrespectful and hostile, demonstrating a clear lack of competence. Their unprofessional demeanor significantly escalated my stress levels, even during a simple blood pressure screening.

Compassionate care with multilingual support at clinic

To tell the truth, the medical professionals at this clinic are exceptional, courteous, and they even have a Hong Kong staff member at reception who can help if you struggle with English. Dr. Amanda, in particular, is incredibly caring and considerate. Despite any language barriers, she takes great care to explain things clearly and treats patients with remarkable kindness and compassion. I'm truly grateful for her wonderful approach to patient care 😊

Frustrating experience with unhelpful medical staff

The medical professionals are competent, but the support personnel lack attentiveness. I consistently experienced delays at every single appointment, sometimes waiting up to 35 minutes. The staff shows no initiative to communicate with patients during these extended wait times. Most of the front desk employees appear to treat their job as an inconvenience rather than a professional responsibility. Truly disappointing.