Wibsey & Queensbury Medical Centre

Difficult to book an appointment here

Accessing medical appointments at times can be challenging.

Reception staff weren't very helpful

Unhelpful front desk experience

Long phone queue despite few callers

I waited on hold for an extended period despite appearing to be the only caller in the queue. The phone line did not seem to be adequately staffed. I was calling to inquire about a repeat medication request that had been submitted to the system several days prior and had not yet been processed. I found this experience to be very disappointing and frustrating.

Struggling to book appointments and get help

It is challenging to secure an appointment at this practice. On the occasions when I have been able to book one, the surgery appears understaffed with limited availability, and the clinical consultation was not helpful. I received inconsistent information and felt the interaction lacked compassion. The overall experience has been disappointing. I have awarded one star primarily because the front desk staff are conscientious and make genuine efforts.

Reception staff unhelpful with online form issues

The reception staff member has been unhelpful during my interactions with the surgery. When I've called, I've experienced what felt like an unwelcoming attitude. There was an occasion when confidential information about a family member was shared inappropriately, which raised concerns about how patient privacy is being handled. I've had difficulties with the online appointment system and requested assistance to complete the form over the phone instead. I was told this wasn't possible, yet the automated service suggests this option is available for patients experiencing problems. When I questioned this discrepancy and explained that I was unwell and had attempted the online process multiple times, the interaction became tense. The staff member did not seem willing to assist further. As a result, I've been unable to secure a doctor's appointment, which has been frustrating given the circumstances.

Surgery closure at lunch time inconvenient

Why does the practice close daily between 1pm and 2pm for a break? This seems unreasonable.

Reception staff made phone calls difficult

This practice has significant issues with accessibility. While the clinical staff are genuinely supportive when you manage to reach them, there are serious concerns about the reception experience. I recently had a distressing phone interaction with a member of the administrative team who was dismissive and condescending in their manner of speaking to me. Given my current health situation, this interaction was particularly upsetting. I intend to escalate my concerns through the appropriate regulatory channels regarding this staff member's conduct.

Receptionist rudeness put me off registering

I was considering registering with a practice in the local area, but after my interaction with the reception staff, I decided to look elsewhere. I was also surprised to learn that appointments are only available until midday, which seemed like limited availability for patient access.

Practice communication issues affecting pharmacy relationships

I have had an extremely negative experience with this practice. The standard of care has been so poor that even my pharmacy has expressed reluctance to work with them.

Months of waiting for an appointment

I have been attempting to secure an appointment for several months without success. I have received a recent diagnosis and am seeking guidance on how to manage my condition going forward. The NHS 111 service advised me to continue with my current medication, but I feel I need more comprehensive support. I am disappointed with the level of care and accessibility provided by this practice.

Repeated phone cuts and delayed medication after discharge

This practice appears to be struggling to meet its responsibilities. An elderly patient was discharged from hospital with instructions to contact the surgery immediately, as their medications had been substantially altered. It took multiple attempts on that day to reach someone, and the hospital had to be contacted twice on the patient's behalf. When contact was finally made, assurance was given that the updated medication list had been received and would be prioritised for urgent processing to ensure timely delivery. However, a week later, the medications had still not arrived. Upon investigation, the pharmacy confirmed they had not received the prescription, and several calls to the surgery revealed that the in-house pharmacist had not yet authorised it. Subsequent attempts to contact the surgery for clarification were unsuccessful due to repeated call disconnections. The patient currently has medication for today but none for tomorrow. This situation is deeply concerning. The experience raises serious questions about how vulnerable patients without an advocate to support them would manage in similar circumstances, and whether it is reasonable to expect families to spend considerable time following up on tasks that should be completed by the practice.

Couldn't book an appointment when needed most

Struggling to secure an appointment with a healthcare provider, which seems to defeat the fundamental purpose of attending a general practice surgery. The only suggestion offered was to attend the emergency department. It's hardly surprising that emergency departments face such lengthy waiting times when patients are being directed there for non-emergency concerns. The staff members themselves appear conscientious, but the management responsible for appointment scheduling and resource allocation may need to reconsider their approach. On multiple visits to inquire about availability, the waiting areas have appeared notably quiet, suggesting potential understaffing. This represents a disappointing situation overall. It's unfortunate to express these concerns, as a clinician encountered many years ago provided excellent care.

Straightforward booking system made scheduling easy

Wibsey & Queensbury Medical Centre serves the surrounding area by delivering comprehensive primary care services. The practice probably includes standard offerings such as doctor consultations, management of long-term health conditions, immunisation programmes, preventative health checks, and potentially digital facilities for scheduling visits and requesting medications.

Booking an appointment took far too long

It requires an excessive number of phone calls to secure an appointment.

Booking appointments through the online form never works

Accessing appointments at this surgery has been extremely frustrating. Whenever I attempt to submit a request through the online system, I receive a message indicating that the available slots are full. I've also tried calling first thing in the morning, yet by the time my call is answered, there are no remaining appointments available. I've had to seek private care in the past due to these difficulties, though this is not financially sustainable for me. It feels increasingly challenging to obtain either a consultation or even a telephone conversation with a healthcare professional. I wonder whether the appointment system operates differently for those with existing connections to the practice.

Persistent phone queue problems made booking difficult

I have been attempting to contact this surgery for 45 minutes without success, as they were unable to accept my call. In previous weeks, I have made repeated efforts to secure an appointment, only to encounter the same issue of calls not being accepted or, in rare instances, being told after an extended wait that no appointments are available and that I should ring at 8 am instead. When raising concerns about this experience, I was informed that others do not experience difficulties reaching the practice or obtaining same-day appointments. I find this situation quite frustrating.

Friendly reception made the visit pleasant

Excellent experience

Struggling to get appointments and feeling unheard

I have been a long-standing patient at this practice since childhood, but I have found the experience increasingly frustrating over the past several years. Obtaining an appointment with a clinician has become extremely difficult, and I have concerns about being directed to alternative services for diagnostic purposes. During a recent appointment, I felt that the healthcare professional I saw was not fully engaged with my concerns or attentive to what I was communicating. Overall, I am disappointed with the current state of the service.

Receptionist answered phone without long wait

It's wonderful when the practice remains accessible throughout the entire weekend period.

Practice made the transfer process straightforward

Extremely positive experience. The practice demonstrated exceptional support when a family member required care coordination following a health incident and subsequently arranged a smooth transition back to their own residence. Greatly appreciated the assistance provided throughout this process.