Wibsey & Queensbury Medical Centre
Poor! (64 reviews)
Poor! (64 reviews)
Feedback across this file reveals a practice facing significant challenges with appointment accessibility and telephone contact. Patients consistently report difficulty reaching the surgery by phone, with busy lines, extended wait times, and calls being disconnected or not accepted. Appointment availability remains severely limited, with many patients unable to secure slots despite repeated attempts, and some reporting no advance booking options. Prescription processing delays have caused concern, with some patients experiencing gaps in medication supply. Reception experience is mixed, with some patients praising courteous and helpful staff, while others describe dismissive or unhelpful interactions, particularly when patients are unwell or vulnerable.
Clinical care receives more positive feedback overall, with many patients acknowledging thorough and supportive clinicians. However, some concerns have been raised about clinical decision-making, including instances where patients felt their concerns were dismissed or medication prescribed without adequate review of medical history. Care coordination and emergency response have been highlighted as strengths in certain cases.
The practice appears to struggle with organisational capacity and responsiveness. Long waiting times for appointments, delayed test results, and slow responses to complaints have been recurring themes. While individual staff members are often praised for their dedication and professionalism, systemic issues around access, communication, and resource allocation appear to be limiting the overall service experience for patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across this file reveals a practice facing significant challenges with appointment accessibility and telephone contact. Patients consistently report difficulty reaching the surgery by phone, with busy lines, extended wait times, and calls being disconnected or not accepted. Appointment availability remains severely limited, with many patients unable to secure slots despite repeated attempts, and some reporting no advance booking options. Prescription processing delays have caused concern, with some patients experiencing gaps in medication supply. Reception experience is mixed, with some patients praising courteous and helpful staff, while others describe dismissive or unhelpful interactions, particularly when patients are unwell or vulnerable.
Clinical care receives more positive feedback overall, with many patients acknowledging thorough and supportive clinicians. However, some concerns have been raised about clinical decision-making, including instances where patients felt their concerns were dismissed or medication prescribed without adequate review of medical history. Care coordination and emergency response have been highlighted as strengths in certain cases.
The practice appears to struggle with organisational capacity and responsiveness. Long waiting times for appointments, delayed test results, and slow responses to complaints have been recurring themes. While individual staff members are often praised for their dedication and professionalism, systemic issues around access, communication, and resource allocation appear to be limiting the overall service experience for patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kimberley J.
8 years ago
Excellent!
Straightforward appointment booking process
Positive experience with the NHS service.
Marie B.
8 years ago
Excellent!
Supportive team helped us recover well
Excellent medical professionals and team members. My family and I have experienced significant health challenges over the past couple of years. Thanks to the care provided at this practice, we have both managed positive outcomes. The team has been wonderfully supportive throughout. I feel fortunate to be a patient here.
Tony R.
8 years ago
Excellent!
Quick appointment for urgent back pain
Called the practice today regarding a fall from several days prior that had resulted in back muscle strain. The pain was significant, with frequent spasming of the affected muscles. I was able to see a clinician within a couple of hours. I was prescribed medication to help manage the symptoms and pain relief. The treatment has been effective and I am feeling considerably improved. Very grateful for the prompt attention.
Claudi M.
8 years ago
Bad!
Dismissed my child's health concerns too quickly
The medical team provided inadequate support, dismissing health concerns and responding to all complaints about my young child with dismissive reassurances. Very disappointing experience.