Wideopen Medical Centre
Average! (46 reviews)
Average! (46 reviews)
Patient feedback reflects a mixed experience with significant operational challenges alongside pockets of positive clinical care. The practice demonstrates professional clinical expertise and courteous reception staff in several accounts, with patients noting efficient consultations and comprehensive care approaches. However, substantial concerns emerge around appointment access, with patients reporting extended waiting periods of several weeks and difficulty securing timely slots. Telephone accessibility presents a persistent problem, with callers encountering busy lines, disconnections, and automated systems that fail to connect to staff.
Communication failures appear across multiple service areas, including delayed responses to patient enquiries spanning days or longer, failure to notify patients of appointment cancellations or relocations in advance, and inconsistent information provided during phone interactions. Medication management issues are documented, with problems including delayed prescription processing, referral errors, and insufficient notice periods for repeat medications. Staff interactions show variability, with some patients experiencing dismissive or unhelpful reception behaviour, whilst others praise courteous and accommodating support.
Continuity of care concerns relate to frequent temporary staff turnover and boundary-related practice transfers that interrupt ongoing treatment. The practice environment receives mixed feedback, with some noting welcoming atmospheres whilst others describe feeling undervalued. Several patients indicate the service has deteriorated following a transition to telephone-based models, with reduced accessibility for follow-up appointments and escalation of concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience with significant operational challenges alongside pockets of positive clinical care. The practice demonstrates professional clinical expertise and courteous reception staff in several accounts, with patients noting efficient consultations and comprehensive care approaches. However, substantial concerns emerge around appointment access, with patients reporting extended waiting periods of several weeks and difficulty securing timely slots. Telephone accessibility presents a persistent problem, with callers encountering busy lines, disconnections, and automated systems that fail to connect to staff.
Communication failures appear across multiple service areas, including delayed responses to patient enquiries spanning days or longer, failure to notify patients of appointment cancellations or relocations in advance, and inconsistent information provided during phone interactions. Medication management issues are documented, with problems including delayed prescription processing, referral errors, and insufficient notice periods for repeat medications. Staff interactions show variability, with some patients experiencing dismissive or unhelpful reception behaviour, whilst others praise courteous and accommodating support.
Continuity of care concerns relate to frequent temporary staff turnover and boundary-related practice transfers that interrupt ongoing treatment. The practice environment receives mixed feedback, with some noting welcoming atmospheres whilst others describe feeling undervalued. Several patients indicate the service has deteriorated following a transition to telephone-based models, with reduced accessibility for follow-up appointments and escalation of concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tony D.
6 years ago
Bad!
Difficult to book appointments here
This practice has significant operational challenges. Obtaining an appointment is difficult, and patients are sometimes required to attend in person for matters that could reasonably be handled remotely. The frequent turnover of temporary staff appears to create continuity issues within the surgery. There are considerable delays in receiving responses to patient enquiries, often spanning multiple days or longer. There have been problems with referral management, including instances where referrals were not submitted or were processed incorrectly. Overall, the experience suggests the practice is struggling with its service delivery and organisation.
Lara A.
7 years ago
Bad!
Surgery closed early despite posted hours
Called the practice at 1:18 pm and was informed it was closed, despite the advertised opening hours extending until 6pm.
Rosalind T.
8 years ago
Excellent!
Long-term patient always feels well supported
I have been a patient at this practice for over five decades. Throughout this extended period, I have consistently received excellent care and the staff have always made genuine efforts to assist me.
Tommy W.
8 years ago
Excellent!
Reception staff made us feel genuinely valued
We have been patients at this practice for many years and have nothing but positive things to say about it. The clinical staff are excellent, demonstrating strong knowledge and a genuine willingness to assist and listen to patients despite their heavy workload. They consistently make you feel valued and heard. The reception team are particularly noteworthy for their consistently pleasant and friendly demeanor, always smiling and doing their best to help despite the challenging nature of their role. We feel fortunate to have access to such a dedicated team.
Howard (.
9 years ago
Excellent!
Professional team who really listened
Excellent - The team demonstrated professionalism, helpfulness, and a caring approach throughout my visit.
J B.
9 years ago
Great!
Practice building needs some modernisation
The practice could benefit from some interior improvements.