Wigmore Medical Centre

Practice charged cash for medication letter

The practice requested a substantial cash payment for a letter confirming current medications. An in-person visit was required to obtain this. The reasoning behind requesting payment in cash for this service was unclear, particularly given that no additional materials or postage appeared necessary, and the staff member would have been working during their regular hours regardless.

Doctors wouldn't listen to my concerns

I felt that my concerns were not adequately heard during my visit. Despite explaining my symptoms, I found the clinical team to be dismissive of my perspective. There seems to be a disconnect between what patients experience and how their concerns are received. I had hoped for further investigation into my ongoing discomfort, but felt that the threshold for proceeding with additional testing was not met according to the practice's criteria. This experience left me feeling that my own knowledge of my body was not valued in the decision-making process.

Pleasant surprise with friendly staff and clean surroundings

I was pleasantly surprised by the quality of this practice. Having visited other local GP surgeries previously that appeared somewhat neglected with visible signs of wear and tear, this was a welcome change. The team members were warm and welcoming throughout my visit.

Reception staff dismissive when booking appointments

Extremely disappointing experience. Obtaining an appointment is consistently difficult, regardless of the patient's age. The reception team appeared unwilling to assist and seemed lacking in understanding. Although positioned early in the queue during morning hours, there was an extended wait on the telephone before being informed that no availability existed that day, followed by a swift conclusion to the call. This fell well short of expectations. Am considering registering with a different practice.

Receptionists made booking appointments feel easy

This is the finest GP practice I have ever attended. Every member of the reception team has consistently demonstrated helpfulness, kindness and courtesy. The clinical staff are equally impressive, with practitioners who are exceptionally compassionate and skilled at making patients feel comfortable. While there are minor areas for improvement, such as occasional difficulty in securing appointments, this reflects broader system constraints rather than any shortcoming of the practice or its team. It is evident that everyone genuinely cares about patient wellbeing and works diligently to provide the best possible service.

Reception staff could show more compassion

The quality of care has deteriorated considerably over time. The front desk staff came across as dismissive and lacking in empathy. Obtaining an appointment proved extremely difficult, irrespective of when one tried to book. It was puzzling that despite the apparent lack of demand, with the waiting area frequently vacant, securing a consultation remained problematic.

Impossible to get through on the phone

Called repeatedly over a month-long period attempting to secure an appointment, consistently being first in the queue yet repeatedly informed that no slots were available. Found the experience at this GP surgery deeply frustrating, with a sense that patient concerns were not being prioritised. Additionally, experienced ongoing gastrointestinal symptoms for an extended period before receiving what felt like adequate attention, and ultimately required private healthcare to obtain a diagnosis that was reached very quickly. Plans to transfer to a different GP practice at the earliest opportunity.

Couldn't get urgent appointment for sick child

Unable to secure an appointment for an extended period. When contacting the practice regarding a young child with respiratory symptoms, the clinic was unwilling to provide a consultation despite the urgent nature of the call.

Struggling to book an appointment here

It is extremely challenging to secure a consultation slot at this practice.

Thorough appointments where you're actually listened to

I have attended appointments on several occasions for myself and my elderly parent. The clinician I saw was consistently thorough and professional, taking time to explain things clearly and demonstrating genuine kindness and approachability. They provided excellent care. I have also been seen by other practitioners at the practice previously, and they too provided very good service.

Team really listened and cared for my mum

The staff at the medical centre provided excellent care for my mother; I am very grateful for their support.

Thorough doctors who actually listen and care

As someone with extensive experience working in healthcare, I feel well-positioned to assess clinical competence. Since registering with this practice a couple of years ago, I have found all the clinicians I have consulted to be excellent. They have demonstrated thorough approaches to both assessment and management, and when specialist input has been needed, they have pursued all available avenues. I have ongoing health needs requiring regular monitoring, and this is consistently maintained within appropriate timeframes. I have considerable trust in this practice, as does my family member who registered more recently.

Kind and attentive despite appointment wait times

The clinician at this practice is consistently kind, helpful, and attentive. They demonstrate clear competence and professionalism, approaching consultations without unnecessary complications. Appointment waiting times are longer than ideal, though this reflects broader systemic pressures rather than any issue with the surgery itself. Overall, the entire team has provided positive experiences. Thank you.

Polite receptionists and minimal waiting times

I typically don't experience lengthy waits beyond my scheduled appointment time. The front desk staff are consistently courteous and ensure patients aren't kept waiting unnecessarily.

Hard to reach by phone but worth it

The service is good overall, though I would appreciate if calls were answered more promptly. While it can be challenging to secure an appointment and there is some waiting involved, I feel it is still worthwhile.

Staff didn't follow up on promised callbacks

The staff seemed unprepared for their roles. They failed to return calls as promised, and when I contacted them regarding an ongoing matter, they appeared unfamiliar with the situation. I was charged £40 for a letter that a healthcare professional agreed to sign, which subsequently went missing and was never received.

Caring staff made me feel listened to

The best clinic, with caring nursing staff who provided excellent support.

Reception staff dismissive of concerning symptoms

I have concerns about the quality of care at this practice, both for patients and staff. If you are considering registering here, I would suggest reconsidering, particularly if you have unexplained symptoms. I experienced situations where medical concerns were not thoroughly investigated and were instead attributed to lifestyle factors, when there may have been underlying health issues requiring further assessment. A close family member presented with symptoms that were not given appropriate attention, and a serious condition was identified only at an advanced stage. This delayed diagnosis had tragic consequences. The approach to symptom evaluation at this practice has left me with significant reservations about the standard of care provided.

Phone lines busy but e-consult responses come quick

Like all medical practices, phone lines can be busy during morning hours but responses via electronic consultation or same-day appointments are typically prompt when required. The clinical and administrative staff frequently appear willing to go the extra mile to assist patients. Very satisfied with the service.

Hard to book but helpful when you get there

Excellent experience once you're able to secure an appointment slot