Wigton Group Medical Practice

Appointment booking process is unnecessarily difficult

Getting an appointment proved to be quite challenging, and once one was eventually secured, I was not able to see a clinician. After providing blood samples and undergoing imaging, only one area of concern was examined, despite mentioning additional issues that appeared to be disregarded. Following this, there was no further communication regarding the results or next steps. This was particularly frustrating given that the facility did not appear to be under significant demand at the time of my visit.

Long phone queue, nobody answered when it mattered

I waited approximately 25 minutes on the phone in the queue, and once I reached the front, I waited a further 5 minutes with no response. I was experiencing discomfort during this time.

Difficult to reach by phone

Extremely difficult to make contact with the practice.

Got us in quickly during our visit

We were visiting the area for a brief getaway with my partner and our young child, who fell ill during our stay. The practice was excellent and managed to arrange an appointment the same day. The clinician we saw was wonderfully gentle and reassuring with our child throughout the visit.

Struggling to book an appointment here

I'm unable to book an appointment and I'm quite dissatisfied with the service provided.

Quick response through the online form

I contacted the surgery through the website online form earlier today. I was seen within a short timeframe by a member of the clinical team. The service was excellent and I was very impressed with the care provided.

Impossible to get appointments at this practice

The practice has significant issues with appointment availability and appears reluctant to provide specialist referrals. Patients who lodge complaints may face difficulties continuing their care at this location. The overall service quality is unsatisfactory. Considering alternative practices in the area may be advisable.

Long wait for emergency appointment slot

I have a child who I contacted to arrange an urgent appointment at this practice. Due to my child experiencing several concerning symptoms, we were given a time slot in the afternoon and arrived approximately ten minutes early. However, an hour has now passed since the scheduled appointment time and we remain in the waiting area.

Couldn't fault the clinical staff here

Every healthcare professional I've encountered has been excellent and beyond reproach.

Receptionists actually say hello and goodbye

Every healthcare professional I've seen has been genuinely helpful. They always make time to listen to you. I'm new to this area and I'm pleasantly surprised by how approachable and welcoming the doctors are. The reception team members take the time to greet you properly and say goodbye in a friendly manner, which is quite different from my previous experience elsewhere. I wanted to express my appreciation to all the staff at the practice for doing such excellent work. Thank you x

Quick and convenient repeat prescription system

I really appreciate the electronic repeat prescription service. It operates efficiently throughout the entire process and is extremely user-friendly.