Willow Tree Surgery

Terrible customer service and no human connection

Completely unacceptable Attempting to make a phone call results in an automated system that's utterly useless, failing to comprehend anything I say and incorrectly repeating back the information I've provided. The experience is incredibly exasperating. It's clear that human connection and genuine patient care have disappeared entirely. This practice has never been particularly impressive, and now it's become unbearable—I'm definitely seeking out a healthcare provider who actually shows they care 🤬🤬

Zara's exceptional service wins my heart forever

I've been meaning to share this review for quite some time now, and I'm glad I finally am. Whenever I reach out to schedule an appointment, I'm fortunate to be connected with Zara, who has been incredibly supportive and compassionate. Her level of customer service has truly exceeded my expectations. I must emphasize that Willow Tree is fortunate to have such a remarkable team member - she's an exceptionally talented individual with genuine warmth and empathy. I sincerely hope she continues to flourish and achieve great success in her professional journey. My heartfelt thanks to Zara!!

Exceptional healthcare with compassion and personalized care

I wholeheartedly endorse this medical practice, as every team member from the front desk to the clinical staff demonstrates professionalism, empathy, and expertise when addressing patient concerns. A standout acknowledgment goes to Dr Handalage for being exceptional in extending beyond standard care and offering incredible support. I'm truly grateful for the dedicated attention and personalized care I've received! Warm regards :)

Terrible customer service hurts vulnerable patients

Regrettably, I witnessed firsthand the disrespectful manner in which the front desk employees addressed my ill Father. Their behavior was shockingly discourteous, displaying an abrupt and dismissive attitude that prevented him from expressing legitimate concerns about a medication that had been incorrectly prescribed to him.

Worst medical experience ever avoid at all costs

Goodness. It's challenging to articulate just how terrible this medical experience truly is. The front desk personnel demonstrate either a complete lack of professionalism or are downright discourteous, and occasionally exhibit both traits. The phone wait times are ridiculously long and intolerable. Even if you eventually secure an appointment with a physician, the referral process is painfully slow. Honestly, if you have any concern for your well-being, I strongly recommend seeking healthcare elsewhere.

Worst medical practice ever impossible to book appointments

Getting a consultation at this medical practice is an exercise in pure frustration, with scheduling appointments being nearly impossible.

Unprofessional doctor fails to provide quality care

Handalage is absolutely terrible; I cannot bring myself to address someone as a doctor who lacks basic professional etiquette when interacting with patients. (She constantly relies on Google to diagnose patient issues, which suggests a complete lack of genuine medical expertise - a real doctor should possess comprehensive knowledge.) I have profound respect for medical professionals who truly understand and empathize with their patients' suffering and challenges. This general practitioner, along with many other doctors, demonstrates a shockingly poor standard of care. I sincerely hope the NHS becomes aware of how these healthcare providers are mistreating patients.

Compassionate doctor who truly cares about patients

Dr. Handalage is an exceptional physician! She carefully listens to her patients and consistently demonstrates a willingness to assist. She has been incredibly compassionate while treating my daughter following her injury and has also provided tremendous emotional support to me personally. I wholeheartedly endorse her medical care!

Trusted healthcare team for two decades strong

Top-notch physicians and caring nursing staff - I've been trusting this medical practice for over two decades.

Disappointing customer service from usually great practice

Lately I've sent two separate inquiries through their digital platform, Patches, and received no acknowledgment whatsoever. I was compelled to troubleshoot and resolve my issues independently. A simple response or guidance regarding my queries would have been greatly appreciated. This medical practice has been my primary healthcare provider since childhood, and I've consistently experienced exceptional service. Dr. Handelage is truly outstanding, and the reception staff has always been helpful. I have nothing but positive remarks about this clinic.

Compassionate doctors who truly care about patients

The most exceptional general practitioner in our area 🫶 immense gratitude to the medical team for their incredible care for my loved ones! We consistently receive compassionate and respectful treatment, with our health concerns always taken seriously. Our scheduled visits run punctually, and we've experienced outstanding support during our times of illness!! Wholeheartedly recommended as a trusted family physician 🌹

Terrible service and unfair treatment at clinic

Absolute medical office incompetence! I attempted to schedule a callback with my doctor for an essential prescription, and the interaction was ridiculous. They suggested Saturday at 16:30, despite their typical weekend hours ending at 13:00. After finishing work, I discovered a missed call and message because I couldn't immediately answer. What are these staff members actually being paid for? The booking process is absurdly restrictive. In-person appointments are impossible - they actively discourage walk-ins and force you to book through specific channels. When you do arrive, their queuing system is shockingly unfair. I've witnessed other patients cutting the line without challenge, while I'm instructed to wait. It feels suspiciously like preferential treatment based on nationality. I'm not someone who typically focuses on discrimination, but this experience is making me question the fairness of their practices. The blatant inconsistency in how different patients are treated is infuriating and unprofessional.

Exceptional care and compassionate medical professionals

I've just signed up with Willow Tree Surgery and I'm genuinely delighted with the level of care I've experienced. It's clear that patients are truly heard, and the entire medical team demonstrates genuine compassion and commitment to their patients' well-being. I have absolutely no reservations about the quality of care provided. My sincere appreciation goes out to all the wonderful staff at Willow Tree. 😀

Terrible service and impossible to get appointments

This medical procedure has deteriorated continuously, and regardless of the time you attempt to contact them—be it morning or night—they consistently lack available slots and redirect you to call a generic number. One can't help but wonder why they don't simply shut down their operation.

Friendly clinic with convenient blood draw service

The staff here provide excellent assistance, and I particularly appreciate their on-site nursing service for blood draws. My experience with their care has been consistently positive, and I have absolutely nothing critical to say about their practice.

Worst medical experience ever terrible customer service

Absolutely terrible customer service at this medical practice. Their lack of assistance is completely baffling to me.

Decades of loyalty ruined by poor management

I've been a patient of this medical practice for three decades, even before they moved to their present site, back when Dr. Sinha was practicing. Throughout the years, I've witnessed numerous physicians join and depart. While Dr. Handalage is truly exceptional, the overall practice is fundamentally flawed. Their appointment scheduling process is completely impractical and fails to meet basic patient needs. The fact that in November 2023 they are still exclusively offering telephone consultations is utterly unacceptable. I'm uncertain who manages this practice, but they urgently require replacement - their current leadership is clearly inadequate.

Frustrating healthcare with poor communication and service

Willow tree surgery's scheduling process is incredibly frustrating. Their phone lines are consistently unresponsive, and even when you manage to get through, available appointment times are non-existent. I'm completely baffled by their current system and the continued reliance on telephone bookings. Why aren't GPs seeing patients directly? When parents report their children's health concerns, the staff seem indifferent, merely instructing us to repeatedly call back the next day. It's absurd that they can't implement a forward-booking system, instead forcing patients to endure endless waiting and repeated call attempts just to secure a consultation.

Terrible medical service with frustrating prescription delays

A truly disastrous medical procedure. Repeatedly, I'm forced to verify if they've processed my recurring prescription. What's the purpose of email if they never proactively check? Whenever I contact them, they promise to dispatch the prescription by nightfall, yet consistently fail to meet their commitment. I'm constantly compelled to follow up and pursue them for several days just to obtain a monthly repeat prescription. Steer clear of registering with this healthcare provider.

Terrible healthcare that puts patients lives at risk

This medical practice is absolutely dreadful. They show zero commitment to patient care. From the front desk staff to the physicians, everyone lacks professionalism. For almost twelve months, my sister has been unable to secure a doctor's appointment, and despite experiencing significant health challenges, the general practitioner remains completely indifferent. She's been forced to repeatedly visit the emergency room instead. We've now discovered she has a serious medical condition, which could have been detected much earlier if the practice had been willing to see her when she made countless attempts to schedule an appointment. If any negative health consequences arise, this GP practice will be entirely responsible. They don't even deserve a single star - they should be rated below zero.